What does the operator usually do?

An operator is a staff member who works in a call center and answers the phone.

The operator is mainly responsible for answering customers' calls, solving related business problems, and engaging in various call stations such as long-distance traffic, international traffic, directory assistance, wireless paging, information service, PBX, and business inquiry on the processor. The operator's work revolves around telephone service, that is, the work of meeting customers' needs on the phone.