Marketing of Annual Work Plan of Property Department

Marketing of Annual Work Plan of Property Department 7 Articles

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Selected Articles of Marketing of Annual Work Plan of Property Department 1 I have been working in a property company for several years now, and I have been working in a property company since I graduated from college. I went from an ordinary employee of a property management company to a property manager of the company. The road to growth is only known to yourself. It's still a long way. I'll walk slowly. In 20__ years, I will continue to preside over the residential property work, and I will write my own working ideas after my own research. In order to effectively implement all business work, the following work plans are formulated:

I. _ _ Project

1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

5. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.

6. Follow up the installation of community fitness equipment.

7. Supervise the recovery of various expenses.

8. Follow up the installation of the seventh broken glass door leaf.

9. Follow up the replanting and transformation of some greening plants (for example, three dying palm trees at the gate should be replaced).

Second, the public affairs of the three communities

1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.

2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

3. In the form of a special meeting, organize the management backbones and related staff of three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.

4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. , and seriously implement, clear responsibility, who is responsible for the damage, put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.

Three. _ _ Hua Ting Project

1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.

2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be charged in full from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

3. Continue to follow up the greening and planting work of Buildings 26-29.

4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

7. Formulate "_ _ Hua Ting First Owners' Committee Establishment Plan" and a series of work measures for the preparatory meeting, so as to lay a good foundation for the creation of "excellent city".

Four. _ _ housing projects

1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

3. Coordinate with finance to deal with bad debts in time.

4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

6. Supervise and improve the data management of shops in residential areas of this project.

7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.

Verb (abbreviation for verb) Other matters

1, _ _ "store" investment registration, etc.

2. Carry out daily work according to the requirements of the company agenda.

3. Coordinate relevant departments to complete various tasks.

Of course, there are still some problems in my work plan, but I believe that as long as I try my best to avoid mistakes in my work and lead my employees to work hard, I will certainly be able to do a good job in residential property management. The work of residential property is trivial, and there is nothing particularly serious. I think as long as the service is good first, the work of our property management company will be easy, and the work of my property supervisor will be easy, and everyone will be comfortable. I believe that after 20 years, we will go better!

In order to improve the overall work quality of the property and better cultivate outstanding talents for the sustainable development of the company, the quality training department will innovate the work form and expand the depth and breadth of the work according to the development of the company in the last year. 20__ annual work plan is as follows:

(1) Continue to implement the quality and environmental management system.

Organize all quality management personnel (including office director, management minister, maintenance minister and project manager) to participate in standard system training and conduct in-depth research and discussion. According to ISO900 1 and ISO 1400 1 system standards, the requirements of quality and environmental management system are implemented, management is strengthened, and the level of property service is improved.

(b) performance work

Do a good job of creating excellence in the property office and provide timely and appropriate guidance and services. Organize employees of excellence project to visit and study outstanding demonstration projects of property management in batches, so as to enhance understanding and create favorable conditions for the smooth progress of excellence work.

(2) the manager's performance appraisal

According to the different situations of various property offices and functional departments, revise and improve the assessment standards and systems, clarify the assessment personnel, assessment methods and assessment time, and promote the institutionalization and standardization of assessment work.

(3) Quality inspection work

Combining routine monthly inspection, unscheduled unannounced visits and night inspection, using operation records, work inspection records and other related records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.

Satisfaction survey

In the first half and the second half of the year, the household satisfaction survey was conducted, and the problems existing in property services were analyzed according to the survey data. Sort out the problems and suggestions put forward by the owners, actively rectify those that need improvement, and further standardize the services that need improvement.

(5) Manager-level field trip

Organize employees above manager level to go out to visit, learn the management mode and experience of first-class property service enterprises, urge managers to raise their awareness, see the gap, take the initiative to find out the shortcomings, and constantly improve the level of property service and management.

(VI) Knowledge contest for all property members

Improve the property testing database and distribute it to all property offices to organize their own study. It is planned to hold a property knowledge contest for all employees in the second half of the year, so as to enhance their learning awareness, popularize relevant knowledge of property specialty and further improve the professional quality of property employees.

Selected Annual Marketing Work Plan of Property Department Part III Job Responsibilities:

1, responsible for the store property manager and presiding over the overall work of the department.

2. Manage and control the operation of the cleaning department (comprehensive cleaning, report maintenance, regular planning, and combination according to work requirements.

Professionals are invited to make reasonable suggestions on pre-job training, material management and distribution of cleaning personnel according to the actual situation.

3. Control the use of manpower and material consumption, and pay special attention to safety, fire prevention and theft prevention.

① Maintenance, purchase and inventory of cleaning tools:

A, require cleaning personnel to implement the system of trade-in for new ones, and the responsibility for tools lies with people.

B, according to the loss, reasonable order quantity.

C, for consumables, according to the daily consumption situation, appropriate spare inventory can be reasonably allocated.

② manpower:

A, evaluate the performance of employees and punish employees.

Strengthen staff training and enhance staff service awareness.

4. Supervise the gfd and service standards of cleaning personnel;

5, supervise the daily attendance of cleaning staff and do a good job of attendance statistics at the end of the month.

6. Improve the work flow and precautions of cleaning staff in each position.

7, cleaning staff scheduling, platoon hillock, platoon Hugh.

8. Complete the duties of cleaning staff temporarily assigned by the leader.

9. Seriously abide by the company's rules and regulations and strictly implement the post system. Familiar with the tasks and requirements of this position.

Selected Annual Marketing Work Plan of Property Department Part IV: Improve enterprise mechanism and strengthen basic management. The comprehensive management department should attach importance to basic management, highlight key points, and constantly increase the supervision of various management offices. For some communities where accidents have occurred, we will focus on strengthening supervision and inspection, organizing relevant responsible persons of the management office to study and analyze the reasons. Strictly implement the company's various systems, put forward opinions on existing problems, implement rectification, strengthen the assessment of community responsibility, and improve the long-term supervision mechanism of each management office. The financial planning department shoulders the responsibility of regulating the company's reasonable expenses and ensuring the safety of the company's financial materials.

The new accounting standards implemented by the Ministry of Finance in 20__ put forward higher requirements for financial personnel, and many accounts can only be handled on the basis of fully understanding the nature of economic business. Therefore, the financial planning department should strengthen internal and external communication, especially the linkage communication with the management office. On the basis of daily accounting, we will continue to learn, improve the comprehensive ability of the team and actively participate in the business activities of the enterprise. In accordance with the accounting standards of the Ministry of Finance and the requirements of the Group's financial management system, as well as laws and regulations related to property, we will strive to make accounting work correct, standardized and institutionalized, and do a good job in daily financial management. On the basis of this year's work, the Administrative Office will focus on strengthening management level and job skills, standardizing service standards and quality, and constantly innovating employee training content around the company's requirements for standardized operation of property management next year.

Strengthen the coordination function of the office, create a good working atmosphere, maintain a good cooperative relationship with various departments and management offices, and create a _ _ working environment. The marketing department will further improve various rules and regulations next year and promote the implementation of indicators through the system. Investigate the property market and provide detailed information for the company's reference. Further refine the tender preparation, formulate the management plan in strict accordance with the relevant provisions and guidelines of _ _ _ _ _ property management, classify the commercial building plates according to shopping malls and office buildings, make words and form a model. The human resources department should focus on checking and promoting the employment situation of each management office, avoiding illegal employment and putting an end to all kinds of labor disputes. At the same time, try to avoid personnel risks, reduce personnel costs, take advantage of the current preferential policies for employment subsidies for people with employment difficulties in this city, enjoy government subsidies, and provide human resources protection for the company's future large-scale development.

Expand the market space, maintain the sustained and stable development of enterprises, compete in natural selection, and eliminate the fittest. It is a universal basic law and an irrefutable truth in market competition. Although the current property management industry, due to the rapid expansion of the property market, the increasingly fierce competition is determined by economic laws, we should fully improve the core competitiveness, and the rapid expansion of the property market is even more rare, which has built a valuable stage for us to fully participate in market competition.

Implement the cost control strategy, eliminate the waste of resources through the implementation of regional management system, create a rapid response mechanism, reduce the cost of work connection, improve work efficiency and improve service quality. In the plan to reduce costs, we should save human resources to the maximum extent, fully expand the external market and carry out extensive business activities. Undertake high-end property management services. With the rapid development of the real estate industry and the rapid expansion of the property market, it is imperative to rely on the accumulated experience of the existing market to participate in extensive market competition, and the scale operation of the property management industry can produce benefits. Only by going out, participating in comprehensive and fierce market competition and being baptized by cruel market competition can we develop and build a service brand in a wider scope.

Forge a team with excellent skills and excellent style, and reserve talents for the continuous development of the company by constantly learning new knowledge and technology. With the rapid development of the company, whether human resources can meet our growing needs is a topic before us. On the way to the first-class qualification, in addition to the requirements of the management area, the company must have at least _ _ people with intermediate titles or above. At present, the company (including external employees) has only _ _ people, which is far from enough. Therefore, we should continue to strengthen training and expand our service ideas, because we have direct and frequent contact with sales terminals and customers (owners). Therefore, property companies have unique advantages that other industries do not have. Having a broad property market provides a prerequisite for property enterprises to enter the intermediary agency field. Using the brand advantage of Yuyuan Garden, the management of shopping malls and shops is also an area we can set foot in. With the clarification and refinement of social division of labor, the extension of property will inevitably get far-reaching development. We can make use of our own advantages, brainstorm, think about the feasibility of extending property services and tap new economic growth points.

Since its establishment, Property Management Co., Ltd. has gradually entered the management stage under the care of company leaders. In order to make the property management company meet the expectations of the group leaders (self-management, self-financing), _ _ Property Management Co., Ltd. is facing severe challenges. In order to win the market, upgrade the brand, establish a new image of the property, continuously improve the service level and quality of the property management, strengthen the comprehensive quality of employees, improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously enhance the understanding with the owners, meet the needs of the owners, and continuously improve the satisfaction of the owners, the competition mechanism is introduced to obtain the maximum social, environmental and economic benefits for the company at the lowest cost. The following work plan is specially formulated:

First, give full play to the spirit of unity and cooperation of property management companies, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold regular working meetings every week. While summing up the work, actively and fully listen to the voices, opinions or rationalization suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out publicity activities such as loving health and caring for the surrounding environment of the community to enhance the cohesion and centripetal force of employees.

Two, change the concept, correct attitude, firmly establish the consciousness of serving the owners (tenants).

In order to improve the service level, we will implement the "responsibility system of all staff asking questions first". Every employee has the responsibility and obligation to receive the suggestions from the owners and visitors, and deliver them to the service center at the first time, and has the obligation to track the processing results and inform the proposer, so that the service can be fully reflected from beginning to end. Establish the owner as the center, implement the responsibility system of first inquiry, and at the same time implement the brand-new service concept of "one-stop".

Third, activate the management mechanism

1. The management office implements the internal division of labor responsibility system step by step, that is, the employees in each department have a clear division of labor, perform their duties according to their abilities, and are directly responsible to the supervisor, who is directly responsible to the manager. At the same time, the leaders in charge and the person in charge of the management office signed a management objective responsibility letter.

2. The management office shall implement the system of regular duty, change the work style, improve work efficiency, announce the permanent telephone number of the management office to the owner, and listen to the voice of the owner in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4. Improve management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff reward and punishment system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism, improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and work skills, so as to encourage the advanced and spur the backward.

6, improve the employment system, competition for posts, and finally eliminated. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff team management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; Complaining to the competent department of the property management company is effective 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3, emergency timely repair, rework, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5, the building itself, facilities and equipment maintenance as planned, normal operation, no management responsibility accident.

6. The management office plans to set up a community cultural activity group to carry out colorful community activities; Make full use of the publicity column to list some blackboard newspapers covering property management laws and regulations, typical cases and newspaper abstracts.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is above 95%; The property management report is published to the owner once a year.

5. Strengthen training and pay attention to the training effect.

6. The management office selects outstanding employees, and sets up a training implementation team focusing on management personnel to train new employees and on-the-job employees;

1, new orientation training

Basic knowledge and basic operation skills training for new employees. The purpose of the training is to let new employees know the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, present situation and development trend) and get familiar with the company's rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional concept, code of conduct, language norms, courtesy knowledge, etc.). ), master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2, on-the-job training

Training content:

1.__ Various rules and regulations of the property management company

2.__ Property Management Company Employee Handbook

3. Enterprise development, company planning, company philosophy and organization

4. Relevant professional knowledge of various departments

Through the above training content, we can strengthen the comprehensive quality of employees and improve their comprehensive management ability.

Seven, do a good job of acceptance.

After the new property is completed and accepted, before the owner moves in, the property management company should set up a property takeover acceptance team in time to conduct a comprehensive takeover acceptance of the property to ensure that the property takeover is basically qualified and meets the quality requirements of the owner. Handover acceptance mainly includes appearance acceptance and use acceptance, with emphasis on whether the appearance acceptance is qualified and whether the facilities and equipment meet the requirements of the owner. Completion acceptance is a comprehensive internal and external quality acceptance; Acceptance takeover is the preliminary service acceptance of the owners, and it is a measure taken by the property management company to prevent serious property quality problems, which will be widely complained by the owners, rather than a legally effective government evaluation behavior.

Eight, to carry out a variety of operations and measures.

The management office will take the following measures to develop diversified businesses, strive to build a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed personnel to create posts, and unified and invigorated the management of the houses and convenience services entrusted by the owners.

2. Use the ground resources of the square, and put the merchants in the community legally and conveniently to temporarily occupy the use space, and charge a certain fee appropriately.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

Annual Work Plan of Property Department Marketing Selected Works 6 I. Daily Management of Cleaning and Greening

1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, and cultivated their team consciousness and collective cohesion.

Let employees have a sense of ownership in their work, turn passive into active, and greatly reduce the flow of personnel.

2. Staff training

As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. The training work ran through the whole first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.

3. There are strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (purchased by employees themselves) of the employees of the two teams.

And applied to daily work, the overall image and quality of cleaning and greening employees have been greatly improved.

4, daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.

5, tool material management

In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.

Second, clean land reclamation work

While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to make plans in advance, control in the event, and summarize afterwards, so as to integrate departmental work into the company's development plan.

Property management companies should make daily, weekly, monthly, quarterly or even annual cleaning plans. For example:

Daily cleaning work

(1) roads in residential areas (buildings) shall be cleaned twice a day;

(2) Green belts (buildings) in the area, such as grass, flowers and architectural sketches. Should be cleaned once;

(3) The floor of the elevator room of the building is mopped twice, and the surrounding fenders are cleaned again;

(4) The stairs and corridors of each floor of the building shall be cleaned once, and the handrails of the stairs shall be wiped once;

(5) Collect the domestic garbage generated by each household, pour it into the garbage bin, and be responsible for transporting it to the designated place.

Weekly cleaning work

(1) The public corridor on each floor of the building should be towed once (mainly referring to high-rise buildings, which are towed several floors a day and once a week);

(2) Clean up the business mailbox once;

(3) The roof (including podium and garage), patio and ditch should be cleaned once.

Monthly cleaning work

(1) ceiling dust

(2) Clean the ordinary glass window of the walkway once (several layers are cleaned every day, and once a month is guaranteed);

(3) Clean corridors and lampshades of street lamps once.

In addition, the glass curtain wall of the building is planned to be wiped once a month or once a quarter; Granite and millstone exterior walls are planned to be cleaned once a year; Cement exterior walls are generally brushed once a year.

Periodic inspection

Property management companies can fix the specific contents of daily, weekly, quarterly and annual cleaning work in the form of records and reports, so as to arrange work and check regularly.

According to the company's annual management work plan and scheme. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 70 groups of visiting groups, with the number of visitors * * * 187.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; 20 yuan for the use of optical fiber; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Verb (abbreviation of verb) Experience and gain

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.