Three Summaries of Project Manager's Personal Work

Tisch

I have been in xx company for 3 years. Looking back, I feel nervous, helpless and happy. I have experienced the transformation from

Three Summaries of Project Manager's Personal Work

Tisch

I have been in xx company for 3 years. Looking back, I feel nervous, helpless and happy. I have experienced the transformation from a business representative to an office and then to a business manager in Shangge Company. Thank you for your training and trust in me. The work situation and work plan for next year are summarized as follows to guide future work.

First, summarize the shortcomings in the work in the past year, and now analyze them as follows to encourage yourself:

1 Personal work:

(1) In August of 20 * *, I was appointed as the business manager. In personal work, due to the increase in daily work and coordination with departments, the number of times in the community in daily life has decreased, and the actual real situation of the community has not been seriously understood, and the authenticity of the feedback of the community has not been grasped, resulting in the distortion of the returned information.

(2) Another performance is that in some specific aspects of personal business development, the in-depth analysis of the return visit of new customers and the maintenance of old customers is not detailed enough. The analysis of competitors' products is not deep enough, and the understanding of market situation is not active enough.

2. Internal management oversight of the business department.

(1) Professional training and extracurricular knowledge of business personnel are not in place.

Although the pre-job business representatives were systematically trained, the subsequent professional training was not done well, which led to the business representatives knowing everything you said (because he was trained) and not knowing what you said (because he forgot), so continuous learning and training will be a major focus of the later work. Strengthen the construction of professional training and evaluation.

(2) The business information channel is narrow and the market expansion ability is insufficient.

Our business volume has not developed greatly, which reflects the shortcomings of our business expansion: limited information scope, narrow channels and lack of standardized management; Information screening is arbitrary, tracking means is simple, and there is no systematic planning; The market development ideas are not broad, the means are not rich, the individual combat ability is not strong, and the comprehensive skills need to be improved.

(3) Insufficient control of work details leads to low comprehensive benefits.

After more than ten years of brand precipitation, corporate governance is improving day by day, and corporate culture has also accumulated. But nowadays, Shangge people have no professional ethics and sense of responsibility, no enthusiasm for work and no fighting spirit. Although they are busy everywhere, they also take customers, but because our work is not accurate enough, the detail control is still not enough, resulting in unsatisfactory comprehensive benefits. For example: pull the business list, but the brand introduced awareness in the early stage, and the on-site cooperation was out of touch; I paid a deposit and drew a picture, but the concept and scheme of the picture could not impress the customer; Wait a minute.

3. Customer service center

(1) The receptionist didn't take the customer seriously enough, which led to a bad first impression.

The etiquette reception at the front desk is not professional enough, and there is no in-depth understanding of the company's corporate culture, and the early guidance to customers is not in place, which leads to the lack of understanding of the company's brand, brand trust and brand added value. For example: the company's founding time, honors won, company strength, company's awareness in the current market, unfamiliar brands, etc.

(2) The maintenance of old customers lags behind, which leads to the decrease of the recommendation rate of old customers.

Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise. The difficulty and cost of developing a new customer is greater than maintaining the repeated purchasing power and recommendation rate of old customers. And often we ignore this point, which leads to a great discount on the recommendation rate of customers. Strictly control the quality during the construction process, and actively and properly maintain after-sales. Daily maintenance should be done for old customers, such as: daily blessing SMS, weather reminder, holiday greeting card and other details marketing, maintaining the relationship between old customers and the company, and also getting the model house of old customers at the first time.

Two. 20XX work plan

At the end of xx, Mr. Wang put forward the "blue ocean strategy" for 598 packages and 298 packages. Through learning from professional teachers, this decision was first introduced in the whole market, which should be feasible according to Mr. Wang's overall thinking in the market. In xx, we should go all out to make this package plan. The specific work business plan is as follows:

1, pay attention to the construction of enterprise talents and enhance the competitiveness of enterprises.

The Division plans to establish and improve the performance appraisal system, compile and improve the employee handbook of the Division, initially form the incentive mechanism of the Division, and strive to form a "fair and just, recruiting talents, giving full play to talents, being able to go up and down, and full of vitality" employment mechanism. In xx years, * * * Company attracted many kinds of talents, initially realized the talent strategy of "attracting talents and retaining talents", and gradually improved the competitiveness of enterprises. Business people need to use the big wave to wash sand, and all the gold is left to me.

Formulate perfect corporate brand culture rhetoric, strengthen the reception at the front desk and the study of all employees in the business department, so that the corporate brand value can be fully reflected in the daily reception. Firstly, cultivate employees' loyalty to the enterprise, and then cultivate customers' loyalty with customers' passion and love for the company.

2, rational use of business resources, strengthen the awareness of supporting services.

In order to better serve customers and improve the signing rate of customers, the customer service center plans to formulate a customer management system. According to the actual situation of new and old customers and the characteristics of the project, the design department will give professional advice and corresponding services from different styles of designer arrangement, design scheme and project manager arrangement, so that every detail will fully satisfy customers.

3. Take management as the core, integrate resources and implement a comprehensive marketing model.

According to the company's "Blue Ocean Strategy" and Mr. Wang xx's positioning, we should take more flexible and effective measures, more scientific management, better service, change the operating mechanism, optimize the workflow, strengthen service awareness, broaden our horizons, and make the double-package products start in the market.

4. Implement education and training.

After supplementing the system of establishing rules and regulations, we should pay close attention to education and training through early meetings and training courses, so as to qualitatively improve employees' concept of doing things according to the system and obeying the law. In this way, all employees can complete the task with enthusiasm and hard work after receiving the task.

extreme

In the past 20** years, with the care and support of leaders at all levels in the company, and under the wave of reform in which the project manager is responsible for the company's projects, the Urban Sunshine Project Management Department has always implemented the service concept of "building a quality life" for the owners, followed the principle spirit of "excellent service and fine management", and carried out various services and management work, which has achieved certain results, but also exposed some shortcomings. The work of the year is summarized as follows:

1. Successfully complete team formation, rationally integrate human resources, effectively carry out training work, strive to improve cohesion and combat effectiveness, and realize a smooth transition of team building from initial stage, running-in stage to standardized stage.

On March 1 day, 20**, I was assigned by the company leaders to work in the city sunshine project management department. At first, the project was based on the local area and recruited personnel through multiple channels. Before the handover in late April, the personnel formation work was basically completed. After a year of training, running-in and experience, employees have moved from turmoil to stability. The Project Management Department currently has 65 employees and 20 backbone personnel, with the backbone personnel holding rate of 85%, and organized 90 trainings for various employees, with the training coverage rate reaching 65,438+000%.

On July 16 this year, due to the negligence of the construction unit, a heavy rain in the evening caused a lot of water leakage in the basement of the community. The project management department immediately launched the emergency plan for flood control, and all the staff at the scene cooperated sincerely and used sandbags to divert water. The rescue work continued until late at night without causing any economic and property losses. 1 65438+1On October 22nd, the sewer pipe in the residential area/building kloc-0/unit1was blocked, and the dirty water overflowed to 20 1 room. Due to the limited manpower of the construction party, in order not to affect the sales of the sales department, the project management department immediately took measures to transfer personnel from the engineering class, cleaning class and maintenance team to clean up. After several hours of dredging. These examples fully reflect the enthusiasm of employees and the idea of "ownership". In September, with the completion of the integration of community, business and sales personnel, a United, cooperative and centripetal team gradually formed.

The second is to reduce staff and increase efficiency, save energy and reduce consumption, increase income and reduce expenditure, continuously raise the charging rate, and complete the annual economic indicators.

1. In terms of fees: in daily work, including off-duty hours and holidays, our project personnel send "payment notice" to the door by telephone and SMS, and then send registered mail to collect all the fees for the next step, and actively try to ensure the rate increase. The rates in 1 1 have reached 95% and 6%.

2. In terms of material procurement: the project adheres to the principle of proximity, low price and high quality to develop local suppliers and control costs.

3. Reducing staff and increasing efficiency: By outsourcing cleaning team, integrating the staff of housing, commerce and sales departments, and recruiting 50 or 60 personnel to supplement the order maintenance team, the labor cost is saved by about 270,000 yuan;

4. Energy saving and consumption reduction: by controlling the turn-on time of courtyard lights, landscape lights, unit lights and corridor lights, adjusting the turn-on times of fluorescent lamps in the basement, and turning on a transformer to reduce reactive power loss, energy consumption is saved by about 6,543,800 yuan+0.7 million yuan;

5. In saving consciousness: through training, the consciousness of "saving glory" has been established in the hearts of all employees. In June this year, through many consultations with the construction party, it successfully took over its elevator car protection measures, saving nearly 10 thousand yuan; In July this year, after the rain grate at the entrance of the underground garage was crushed by a heavy truck, the engineering class used their brains to make a temporary rain grate by themselves, which not only avoided damaging the owner's vehicle, but also saved nearly 1,000 yuan in cost.

In 20xx, the project management department mobilized the enthusiasm of all employees and tried to increase income and reduce expenditure. By the end of 1 1, it is estimated that the annual economic indicators of income of 39 1 and profit rate of 46 1% will be exceeded.

Third, adhere to the purpose of "excellent service and fine management", clarify the division of responsibilities, sort out and standardize the workflow, and gradually improve the service quality and management level, thus improving the satisfaction of the owners.

1, standardization of workflow such as handover procedures, transformation, rectification and cooperation.

From the centralized delivery in late April, to the decoration formalities for the owner, and then to the coordination of the owner's indoor rectification, the customer service staff of the project management department grew up in fatigue and grievance. At present, the customer service team has gradually standardized the process for the owners, which not only reflects the high-quality service quality but also avoids all kinds of risks. By the end of 65438+early February, more than 600 households have been handed over, and10/8 households have been renovated. More than 3,000 rectification orders have been processed, delivered and recorded, more than 550 claims have been provided, 27 warm reminders have been issued and 24 work contact sheets have been issued.

2, the owner's indoor decoration inspection and public * * * area, public * * * facilities and equipment inspection, maintenance normalization.

The engineering class of the project management department insisted on daily decoration inspection, dealt with violations of discipline and damaged public area facilities for more than 30 times, and received fines and compensation of more than 6,250 yuan. At the same time, learn from the experience of other projects handed over by the company, actively cooperate with developers and various construction units to handle the handover of public facilities and equipment step by step, establish a facility and equipment account, and adhere to various inspection systems and maintenance plans for more than 1000 sets of various facilities and equipment, so that it is normal for someone to be responsible, inspected and recorded. Throughout the year, the timely maintenance rate of our property service center was 100%, and the qualified rate was 100%.

3. Focus on safety work.

Due to the geographical location of the community and the complicated surrounding social environment, the characteristics of the community are destined to be the most important. Over the past year, the personnel flow of the order maintenance team has been relatively large, but with the implementation of various trainings and personnel integration, the team is relatively stable at present. During this period, the community experienced seven kinds of emergencies, which were handled in time and properly, and the risks were well avoided. At the same time, the order maintenance team conscientiously summed up the experience and lessons, adjusted the post setting, and made every effort to do a good job in civil air defense. At the end of the year, with the electronic fence, west gate, pedestrian access control gradually in place, the fire control system gradually in place, the safety prevention and fire safety work of the project management department has been greatly improved.

4, outsourcing units, maintenance units, convenience services and on-site maintenance personnel supervision institutionalized.

Community cleaning belongs to outsourcing. In the past six months, the project management department has adhered to quality standards, strengthened supervision, insisted on twice-weekly assessment by special personnel, refined and quantified quality standards, distinguished work responsibilities, and ensured that the environmental sanitation of the park reached the standard. In addition, the management of greening, elevator maintenance personnel and convenience service personnel is also assigned to the team leader level, and the management of these personnel is becoming more and more standardized, and cooperation is also better, which solves some daily difficulties of the project.

Standardization of daily management and service work

Since the reform of project management, the staff of project management department have worked hard to learn and understand the new management methods and the corporate culture of "cultivating talents while cultivating experts" and constantly improve their own quality. After defining the division of responsibilities of each group, each group leader and key personnel set an example, abide by rules and regulations, adhere to work standards, pay close attention to work implementation, reward diligent and punish lazy, reward excellent and punish poor. By the end of 65438+the beginning of February, the project manager department fined 77 points and won 57 points. In addition, the project management department emphasizes walking service, requiring managers to actively communicate with owners, employees and local superior administrative departments, listen to opinions and suggestions, and constantly improve their working methods. The effective combination of management and service has greatly improved the satisfaction of owners. By the beginning of February, 65438, the project management department had received two pennants and two thank-you letters.

Fourth, look at yourself, recognize the shortcomings and make clear the direction of improvement.

1, individual team leaders and employees still have selfish departmentalism and one-sided thinking, which is not conducive to team harmony and deepening reform. The project manager will further strengthen the training on the significance and essence of the reform, pay attention to cultivating employees' awareness of the overall situation and responsibility, and improve their comprehensive quality.

2. The security work of the community needs to be refined and improved. At present, the public security situation in residential areas is still grim. All the staff of the project management department should be highly alert ideologically, check for leaks and fill vacancies in their work, highlight the effective cooperation between civil air defense and technical defense, sound the alarm bell and make unremitting efforts.

3. There are still some shortcomings in increasing the income of parks and business districts. In the future work, the project manager department will continue to explore ideas and strive to generate income for enterprises in advertising, network coverage and special services.

Looking back on 20xx, the urban sunshine project management department has experienced an extraordinary year from the preparation at the beginning of the year to the running-in in the middle of the year and then to the maturity at the end of the year. The new year is coming, and all our staff will continue to unite sincerely, forge ahead together and work hard to make more and more contributions to the development of the company and the project!

Tisso

"No pains, no gains", through unremitting efforts, the work of 20XX is coming to an end. Looking back on the past year, I can't help but feel deeply. Xx project from the early civil work to the present decoration work, this year's work scene is still flashing in front of my eyes. With the care and guidance of company leaders and the mutual care and cooperation of colleagues, this year has come to an end in work practice and study. I will make the following report on my work from 2065438 to 2005:

I. 20XX Annual Work Summary

(1) Optimize the organization construction scheme and improve the scientific management level.

In construction management, we always put scientific management and optimization scheme in the first place in project management, and constantly study and discuss the construction scheme which is suitable for project management and has strong operability, so as to meet the needs of the project and Party A. In the formulation of each construction scheme, I have repeatedly demonstrated it according to the characteristics and difficulties of the project, and increased the scientific and technological content of the organization scheme with a scientific attitude. Continuously expand the scientific management channels in the scheme.

(B) strict quality management, striving for quality projects

"Quality first" is the eternal theme of enterprises and the goal they pursue. In my years of construction, I can always put quality first, insist on winning the reputation of enterprises with quality, meet the needs of owners, and create more fine products for beautifying the city. The measures I insist on are:

1. Implement quality assurance measures to improve monitoring in place. I insist on strict quality assurance function and clear division of labor in the project. Adhere to quality written disclosure and quality handover records. Ensure that every quality construction has written disclosure. In order to better guide production personnel to operate according to standards and requirements. Full-time quality engineer on the project, I actively give him some corresponding powers, let him take the initiative to lead the quality, create high quality, let them further prepare the quality monitoring plan, assist the division of labor in quality management of this project on the whole basis, and ensure that there is no blank point in quality monitoring.

2, key parts, key monitoring. For construction sites prone to quality problems, such as waterproofing and formwork engineering. I insist on special inspection, and do a good job of monitoring and management, and solve problems in time when found.

3. Strictly standardize and improve the operation level. In terms of quality management, we should mobilize everyone to strictly check and accept according to the specifications, ensure each working procedure, implement the provincial excellent standard to the working surface, and let all contractors know what kind of products are provincial excellent standards, so as to achieve the first-time excellent products and save the second maintenance.

4, layers of management, everyone checks. I have always insisted on forming a quality management atmosphere for everyone on the project. Quality management is not only the job of quality controller, but also the quality index of other project managers. We should also be responsible for quality excellence. It is necessary to form an operator who is responsible for his own construction face in layer-by-layer management, and the subcontracting team is responsible for the contracting area. Project managers should be responsible for their respective project merit indicators, and the project managers should be responsible for the whole project merit standards, so that the project quality management is under strict control.

Through my own exploration in quality management, I have mastered some tips of quality management. Enrich the strength for the project quality management work managed by oneself.

(3) Reasonable arrangement of working procedures to speed up the construction progress.

As a project commander, I attach importance to the project construction scheme and quality assurance measures, and never relax the implementation of production schedule. Especially in the construction management for many years, no matter what difficulties are encountered, the construction period has never been delayed because of the production plan management. On the time limit for a project management, I always insist on:

1, strengthen site control and carry out the plan. In daily production management, the construction site plan is clear, and I know exactly what cycle and where to go. Therefore, in the construction management, I insist on using the construction plan to guide and carefully arrange the field work, strictly control the pace of construction management, ensure the construction progress, and implement it as planned.

2, strengthen the construction organization, the implementation of resources in place. In order to ensure the smooth production of the project, I always allocate materials, labor, materials and other factors of production on the spot, and calculate the factors of production in advance according to the progress of the project, so as to make the work more predictable, thus strengthening the rational allocation of materials and manpower and ensuring uninterrupted construction.

(D) Strict cost management to improve project efficiency.

Benefit is the foundation of project development. Without benefits, project management will not go far. At work, first of all, do a good job in the selection of cost management-related personnel, and enrich outstanding employees with strong sense of responsibility and ownership to cost management positions; At the same time, according to the company's cost management methods, the project cost management workflow is formulated, and the behavior of employees is regulated through the constraints of the process.

During the construction process, before each single construction, the main management personnel of the project department should sit down and repeatedly study the benefit construction scheme; Put an end to construction waste after construction, strictly strengthen the timely comparison between timely budget and actual consumption, and find and solve problems in time. Strengthen the settlement work in the construction process. The project department set up a special person to manage the change and visa work, which not only avoided the mistakes in the process of change handover, but also realized the whole tracking of the settlement process.

(5) Safety and site civilized construction management

Safety is the benefit of enterprises; Safety is the life of workers!

According to the actual situation of subdivisional work, the project department formulates targeted safety disclosure, conducts safety disclosure before the type of work comes into play, and conducts inspections during the construction process to ensure that the construction is carried out according to the disclosure content, promptly corrects violations and illegal operations, and holds a meeting of each operation team leader at any time to analyze the consequences caused by violations and dangerous violations, and announces the timely treatment methods for violations and violations of this team in the form of notice. The project department shall conduct safety education for all construction personnel present every two weeks; Special safety education should be carried out under special circumstances.

In terms of safety and on-site civilized economic investment, in the daily construction process, in order to ensure the safety of production and the life safety of construction personnel, the project department carried out a brand-new configuration in accordance with the specifications under the condition of quite tight funds. With the guidance and help of the company, the xx project passed the acceptance of Zhengzhou safe and civilized construction site and was well received by the leaders.

Two. 20XX work plan

In the new year, I will work hard from the following points. Unconsciously entered a new beginning of 20XX. In the future, I will work harder, seek truth from facts, complete the tasks required by my work, strengthen my consciousness, care about my colleagues, leaders and company construction, set a solid goal for my life, repay my company with my efforts, enrich myself with my knowledge, and make myself by going up one flight of stairs and make better contributions to the company's benefits.