Requirements of lobby manager of five-star hotel

3. Assistant Manager in Lobby 1. Gender: male/female 2. Age: 2~38. 3. Education program: junior college or above. 4. Foreign language level: Grade B. 5. Business requirements: (1) More than five years working experience in hotel front office. (2) Understand the action procedures of various departments of the hotel and master the knowledge of hotel management. (3) Be familiar with the working procedures of this department, and understand the service rules and characteristics of various projects in the hotel. (4) Have certain organizational skills, interpersonal skills and keen observation skills, and be able to handle some emergencies and organize relevant departments to solve them. (5) Be able to skillfully use a foreign language to have a dialogue with guests and solve their inquiries and complaints. (6) Have certain problem-solving ability and be good at handling disputes between guests and hotels. (7) The instrument is neat, natural and graceful, and has high working prestige. First, the assistant manager of the lobby is directly superior: the manager of the front office (assistant manager of the front office) contacts departments: housekeeping department, catering department, marketing department, engineering department, finance department and security department [post responsibilities] to supervise and inspect the environmental sanitation and service quality of hotel universities and other public areas, and keep close contact with all departments. Solve the needs of guests. [Job Description] 1. On behalf of the hotel, greet VIP guests, memorize VIP names, handle major events and record relevant matters of special VIPs and noteworthy guests. 2. Handle always and other inquiries about the guests when they check out, and handle them according to the relevant regulations and authorization of the hotel. 1. Welcome and accompany the VIP to the designated room, and introduce the room facilities. 2. Make VIP departure records and implement every detail of VIP reception. 3. Handle the work of changing the lock and the magnetic card of the guest room door lock and make records. 4. Deal with the rooms with errors between the housekeeping report and the reception department, and lock the rooms in person. 5. Handle guest complaints, use personal knowledge of hotel management, and solve problems in time according to the psychology of guests. 6. Arrange escort or hospital delivery for guests who are sick or have accidents. 7. In case of emergency, active and decisive instructions must be given (when there is no superior to ask for instructions). 1. Contact the Security Department and the Reception Department, and obtain information to report "accidents" and "patients". 11. Participate in the reception work during the day, and learn about the trend of room status in the day and in the near future. 12. Patrol the inside and outside of the hotel to ensure that all functions are running, and the political parties can eliminate the preventable disadvantages in time. 13. When talking with guests, you can use appropriate hotel facilities. 14. Try to finish all the work assigned by your boss. 15. Check the alarm room area together with the security guards and engineering personnel. 16. Cooperate with the personnel of the finance department to recover the accounts owed by the staff who are still staying in the hotel. 17. When necessary, you can command other department personnel to assist in handling various tasks. 18. When there is no senior management to ask for instructions in case of a dangerous accident, appropriate decisions should be made and guests should be evacuated (such as fire alarm) as appropriate. 19. Timely reflect the opinions of employees and guests to the management. 2. Check the items that need maintenance in the lobby and implement the maintenance situation. 21. Do a good job in fire prevention and theft prevention and investigation of wanted criminals within the scope of this department. 22. Insist on recording the events and complaint handling on the day in the duty book every day, and submit it to the general manager for review.