2023 China Construction Bank Remote Smart Banking Center Customer Service Representative Social Recruitment Announcement?

China Construction Bank Co., Ltd. is a large state-owned commercial bank listed in Hongkong and the Mainland, with 1446 1 branches, nearly 350,000 employees and serving hundreds of millions of individual and corporate customers.

China Construction Bank takes root locally and faces the world. With a strong sense of mission and entrepreneurial spirit of being the first and pursuing Excellence, we are committed to becoming the most valuable and creative international first-class banking group.

The Remote Smart Banking Center of China Construction Bank is an operation management department that provides business consultation, transaction processing, repayment reminder, marketing support, knowledge base construction, employee response, customer experience and problem management for individual customers, corporate customers and employees at home and abroad.

Now the center is looking for customer service staff for business development.

I. Recruitment agencies

Remote intelligent banking center (working place: Chengdu, 40 people)

Remote Intelligent Banking Center Beijing Branch (working place: Beijing, 20 people)

Remote Intelligent Banking Center Wuhan Branch (working place: Wuhan, 30 people)

Remote Intelligent Banking Center Guangzhou Branch (working place: Guangzhou, 20 people)

Remote Intelligent Banking Center Suzhou Branch (working place: Suzhou, 30 people)

Tianjin Branch of Remote Intelligent Banking Center (working place: Tianjin, 30 people)

Nanning Branch of Remote Intelligent Banking Center (working place: Nanning, 30 people)

Remote Intelligent Banking Center Lanzhou Branch (working place: Lanzhou, 30 people)

Hefei Branch of Remote Intelligent Banking Center (working place: Hefei, 30 people)

Second, the recruitment position

This recruitment is a targeted recruitment of customer service representatives, mainly engaged in customer service-related work. Its main responsibilities are: relying on financial technology such as artificial intelligence, providing customers with services such as business consultation, inquiry and complaint handling through diversified channels such as telephone, internet and WeChat to solve customer problems.

Third, the recruitment conditions

(a) at the age of 35 and below, with a bachelor's degree or above in a domestic ordinary university or a bachelor's degree or above in an overseas institution recognized by the Ministry of Education and a corresponding degree.

(2) Have more than one year's working experience, good customer service awareness, language communication ability, learning ability and team spirit, articulate, fluent in standard Mandarin, proficient in computer operation, and able to accept 7*24 hours shift and night shift work.

(3) It has not signed any non-competition clauses, confidentiality agreements, labor contracts and other relevant agreements that may restrict its employment in the Bank.

(4) Having good political quality and moral conduct.

(five) have the physical conditions to perform their duties normally, and have a healthy and good psychological quality.

(six) there is no record of punishment, dismissal or dismissal by other units, and there is no record of violation of law, discipline or other bad behavior.

(seven) in line with the requirements of China Construction Bank relatives to avoid.

Four. Recruitment procedure

Including registration, primary election, interview, physical examination, background investigation and employment.

(1) Sign up.

This recruitment is divided into two ways: official website registration and mobile phone registration. Details are as follows:

(1) official website registration.

Applicants can directly log in to our official website and enter the column of "Social Recruitment". Click on the recruitment plan of "Social Recruitment for Customer Service Representatives of Remote Smart Banking Center of China Construction Bank in 2023" and register as required.

(2) Mobile registration.

Pay attention to the official WeChat account of "China Construction Bank Talent Recruitment" and register through the "I want to apply" entrance at the bottom of the official WeChat account.

(2) primary election.

We will hold a primary election for the candidates.

(3) interview.

Our bank will organize an interview for those who have passed the primary election.

(4) Physical examination and background investigation.

We will organize those who pass the interview to have a physical examination and a background investigation.

(5) employment.

We will choose the best candidate and sign the labor contract.

Verb (abbreviation of verb) matters needing attention

(1) This recruitment is targeted.

(2) The applicant shall be responsible for the authenticity of the application materials provided by him.

If it is inconsistent with the facts, our bank has the right to cancel its qualification, and the applicant shall be responsible for the consequences arising therefrom.

(3) The notices and related information of recruitment links such as interview, physical examination, employment, etc. are all published by telephone or SMS, so please pay attention to them in time and keep the communication smooth.

Applicants can call 95533 if they have any questions.

(4) At each recruitment stage, the Bank will promptly notify the candidates who enter the next stage; For candidates who fail to enter the next stage, we will no longer issue a notice.

(5) The Bank has the right to adjust, cancel or terminate the recruitment of individual positions according to the changes in recruitment demand, registration and other factors, and has the final interpretation right on this recruitment.

(6) This social recruitment does not charge any related fees. Please be on your guard against being cheated.

China construction bank co., ltd.

February 2023

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