I haven't picked up the item for two months and asked the courier to pay a hundred times compensation. What are the problems with the courier?

Express service accounts for a relatively high proportion of users' complaints. Common problems mainly involve untimely delivery, first signing and then inspecting, damaged express delivery, etc. Improving the quality of express delivery service has become the focus of enterprise competition and market attention! I haven't picked up the item for two months, and I ask the courier to compensate me a hundred times.

The courier just got a call from a customer, saying that he couldn't find his courier. After the courier helped the customer find the courier, the customer said that this piece has been more than two months, and I don't want it now. Please transfer me 2 yuan. After the courier refused this request, the customer complained about the courier on the grounds of poor service attitude.

This is not the first time that this kind of thing has happened. Colleagues around me and the staff of the local rookie station have frequently encountered this kind of situation. Most of the things bought by this customer are small things of one yuan and two yuan. When placing an order, he deliberately filled in the wrong name and address, resulting in the courier being unable to contact anyone when delivering the goods. In order to complete the performance, some couriers will sign for him first. After signing, the man will ask the courier for the fee. If not, he will complain for various reasons.

The courier and the local rookie station took out the call record express list for everyone to see. The mobile phone numbers displayed on the express list were all made up by the man. Each express was written with a different mobile phone number, and there were more than a dozen. If you call the past, you can't get through at all. In this way, the man has asked several couriers for money. Second, the problems existing in the express delivery industry:

1. The express delivery service is not available at home

This is a point that many users have * * *, obviously paying the postage, and the express delivery should be delivered to the door. But now the courier directly throws the courier at the door or the collection point and refuses to deliver it to the door. Once you call for consultation, the courier will shirk it for various reasons. Paying for convenience has become a hassle, which makes many consumers feel disgusted.

2. Lost parts in express delivery

The problem of lost parts in express delivery occurs from time to time. I believe many users have similar experiences, and good express delivery has been impersonated or lost. Different express delivery companies have different regulations for the problem of lost parts. Some regulations stipulate that if no claim is made after more than 14 days, the right to claim is automatically waived.

3. Sign before inspecting

Some goods purchased online by buyers can be inspected before signing. However, there are still some courier companies that require signing before inspection. Once there is a problem, consumers will have some difficulty in claiming compensation.

4. Personal privacy is easy to leak

The internal management system of the express delivery industry is lax and the supervision is weak, and sometimes it is easy to leak personal privacy. This is also the reason why there are some incidents such as express collection fraud.

5. The service level is uneven

Many express delivery industries adopt the contract system, and the service standards are not uniform. Some express outlets are messy, and there are some vicious price competition in the industry, the service is not standardized and the quality is poor. If there are some problems with lost express delivery, express outlets will also pass the buck to each other. Third, how to deal with the problem?

1. build an orderly market system

the express delivery industry has great development potential, and there are also various challenges along with opportunities. Faced with these challenges and various high-incidence problems, it is crucial to build an orderly market. It is suggested that all express delivery enterprises actively establish a competitive and orderly modern express delivery market system, standardize the express delivery market order and optimize the service environment.

2. Strengthen cooperation among departments

All departments need to strengthen cooperation and supervision, focus on standardizing the order of the express delivery market, and optimize the industrial layout. Relevant departments need to evaluate and control the service quality level of express delivery enterprises, vigorously develop the construction of credit system and improve service quality. Express delivery industry can also rely on social resources to optimize the industry and promote the development of itself and other industries!

3. Safeguarding consumers' rights and interests

Postal administration departments need to strengthen supervision, guide the supervision of express delivery enterprises of various brands in place, and steadily improve the service level of express delivery. We must attach great importance to and deal with acts that infringe on the legitimate rights and interests of consumers in the express delivery market efficiently.

if you encounter some problems that damage your rights and interests in your daily life, such as illegal charges at express outlets, delay and loss of express mail, it is suggested that you first consult with the relevant courier. If negotiation fails, you can call the express company to complain. If you are not satisfied with the handling results, you can also appeal by contacting the postal administration department.

Express service is related to people's livelihood, and the quality of service has attracted public attention. Multi-party cooperation, rectification of express chaos, strict supervision and implementation of various management systems can improve the service level and innovate at the current business model level. Only in this way can we help express delivery enterprises to improve existing problems and promote better and faster transformation and upgrading of the entire express delivery market!