What does the lobby guide of the bank do?

Job description:

1. Assist in the management and supervision of banking affairs and correct the violation of standardized service standards;

2. Collect market and customer information, tap key customer resources, and establish long-term and stable relationships with key customers;

3. See customers off, ask their needs, guide and answer their business, handle their opinions, resolve conflicts and reduce their complaints;

4. Introduce bank financial products and provide financial advice;

5. Maintain a hygienic environment, maintain business order, report abnormal situations in time, and safeguard the funds and personal safety of banks and customers;

6. Record the work log and customer resource information book (key customers) and arrange personnel.

Extended information:

1. Occupation requirements:

Education and training: bachelor degree or above in economics, finance and other majors.

working experience: at least 3 years working experience in banking, familiar with all kinds of financial products and relevant financial policies; Have good affinity, communication skills, organization and coordination skills and the ability to analyze and solve problems.

2. Career development path:

Lobby managers of banks are generally developed by comprehensive tellers of banks after accumulating certain work experience, and their future development direction can be branch presidents or some specialized business managers.

Reference: Baidu Encyclopedia _ Bank Lobby Manager