How to become an excellent high-speed rail flight attendant. A 600-word essay is urgently needed.

Service with a smile, deliver happiness, welcome guests from all over the world with a smile, satisfaction is at home.

Dear leaders, guests and colleagues:

Good afternoon everyone!

I am honored to have such an opportunity to attend today's meeting and learn and communicate with everyone. My name is xx, and I am a flight attendant at xxx. The theme of my speech is-"Service with a Smile, Delivering Happiness".

In the crew meeting held by the team secretary, we often heard the secretary instruct us to say, "Smile and you will be young for ten years, and you will have a smile that shows your charm; you have a sweet mouth and are diligent and can bend over, so you can serve the passengers." He also personally explained to us the meaning of the party committee’s activity of “filling the train with smiles and letting passengers feel family affection”.

“It is a great pleasure to have friends come from far away” - Confucius, two thousand years ago, expressed the hospitality and friendliness of the Chinese nation. Hospitality has always been the Chinese way of hospitality. When the Universiade, World Sculpture Games and Autumn Games kick off, the eyes of all China will be focused on Changchun. The 8 million Changchun people will show our sincere smiles - meticulous, warm and thoughtful to the brothers and sisters coming from afar.

The railway is a key service industry for public transportation. It is our basic goal to provide passengers with "safe, convenient, comfortable and fast" riding conditions. As a train conductor, I have the obligation to serve as a messenger to spread socialist spiritual civilization.

Use my sincere smile and sincere service to make passengers feel the warmth and care. Start from me, start from the little things around me, and inherit the fine tradition of smiling service. Let every passenger have the feeling of "welcoming guests from all over the world with a smile and satisfaction at home".

There is an old saying in China: "You can smell the red lips before they smile." In the service, it is inevitable to encounter grievances. For example, once, during the peak period of returning home to visit relatives, an old lady from Xiaogan went to Zhengzhou. As soon as she got on the bus, she sat next to the iron door of the bathroom. There was a flow of people in the bus. It was crowded and unsafe, so I quickly stepped forward to help her up and walked into the carriage.

But the eldest sister didn’t understand it very much. She lost her temper and lectured me in an authentic Hubei accent for more than ten minutes. As a flight attendant, I could only use a smile to resolve it. Finally, the eldest sister was finally I was moved by enthusiasm. That day, there was a rough but simple line of text on my carriage opinion sheet: "Thank you, young man, your smile makes me feel at ease, and your service makes me feel at ease."

Praise others with a smile to make them feel your sincerity, admonish others with a smile to make them feel your kindness, receive every passenger attentively and thoughtfully, patiently explain the questions raised by passengers, and respond to the questions raised by passengers. It is recommended to listen patiently.

Strive to integrate love, enthusiasm and perseverance into work, and always remember the "Ten Tips for Cabin Crew Work" proposed by the team secretary at the crew meeting - smile more, speak softly, and have fewer reasons. , work more steadily, have more knowledge, be more efficient, be more creative, be sweeter, complain less, and provide better service.

So, dear leaders and colleagues, please dedicate your sincere smile and high-quality service to every passenger. I believe that in the trivial and ordinary work accumulated over time, in our little bit A drop of smile and enthusiasm will interpret the image of our passenger section more vividly and concretely, allowing us to smile together and show the brightest luster in life.

This is what I want to say - service with a smile and deliver happiness.