The main responsibilities of the business manager of the shared service center

The main responsibilities include the following aspects: 1. Formulate and optimize the operation strategy and process of the shared service center to ensure the highest level of service quality and efficiency.

2. Responsible for the daily operation and management of the shared service center, including personnel recruitment, training, assessment and management, to ensure the efficient operation of the team.

3. Responsible for the customer service of the shared service center, including customer consultation, problem handling, complaint handling, etc. , improve customer satisfaction.