What should I do if there is a problem with my shared bicycle?

1. When the bicycle you choose encounters a serious failure while riding, you must stop immediately.

2. Check the cause of the bicycle failure based on experience. If you can solve it yourself, you can continue riding after solving it.

3. If the fault is serious and you cannot ride, you should report the fault for repair at this time.

4. If you find other types of minor faults on the bicycle during use, you should also report the fault for repair.

5. After the bicycle sharing platform receives the repair information, it will arrange local staff to perform repairs as soon as possible.

Find the location of ***Xiang Bicycle fault repair report in the App

1. Note: According to actual inspection, all ***Xiang Bicycle Apps currently have fault report entrances. Any troubled vehicle can be resolved here.

2. The locations for reporting bicycle breakdowns are mainly divided into two categories: one is located on the home page of the App, which can be found if you look carefully; the other is hidden in the "Usage Guide" or "Personal Information" page. .

The screenshot below lists the entrance locations for bicycle breakdown repairs for each brand, please check carefully.

The first step to report a fault for repair: scan the QR code or enter the vehicle number of the faulty bicycle

Operation steps:

1. Click on the screen according to the text prompts. Open the scan directly.

2. Scan the QR code on the car body to complete the operation.

3. If the QR code is unclear and cannot be scanned normally, you can choose to directly enter the vehicle number or license plate number.

The second step of fault reporting: select the fault type

Operation steps:

1. After you find the fault reporting entrance, the next thing to do is to select What type of bike trouble are you experiencing.

2. Fault types include:

(1) ofo bicycle: private lock, damaged license plate, broken tire, broken lock, illegal parking, incorrect password , brakes are broken, others.

(2) Mobike: The bike is too heavy to ride, the QR code falls off, the handlebars are crooked, the bell is lost, the pedals are broken, the faucet is skewed, the brakes fail, and others.

(3) Cool Bicycle: Unable to open the lock, unable to close the lock, brake cable is too tight, handlebars are skewed, pedal failure, billing after locking, QR code damaged, brake failure ,other.

(4) Xiaoming Bicycle: cannot be locked, the lock is not opened and the charge is charged, the charge cannot be locked, the lock is not completed, the bicycle is faulty, and others.

(5) Hello bike: the lock cannot be opened, the seat cushion is broken, the chain is broken, the front of the bike is crooked, the pedals are broken, the handlebars are broken, the footrests are broken, the brakes are broken, and others.

(6) Yongan Bicycle: QR code failure, lock failure, brake failure, vehicle failure, untidy vehicle, illegal parking, etc.

The third step of reporting a fault for repair: Take photos of the faulty car

Operation steps:

1. After completing the above two steps, click below to take photos of the faulty car The text prompts the camera icon to the left.

2. After clicking, the camera function of the mobile phone will be turned on. At this time, you need to take a picture of the location where the bicycle has the problem, and then upload it.

The fourth step of reporting a fault for repair: Describe the bicycle fault

1. In order for the repairman to more accurately determine what is the problem with the bicycle failure, and thus help the repairman to repair it faster To know how to solve this problem, you need to describe and explain the fault you encounter when you encounter a faulty vehicle.

2. Finally click "Submit".

3. If the fault you encounter affects your billing, the system will automatically cancel the deducted fees for you after the bike fault is confirmed.