Zto online manual customer service

Zhongtong online manual customer service telephone number is 953 1 1.

ZTO Express Co., Ltd. was established in Shanghai on May 8, 2002. It is a large group company integrating express delivery, logistics and other businesses. ZTO Express Customer Service Hotline has a 24-hour manual service telephone number of 953 1 1. ZTO Express Customer Service provides enterprises with unified goods tracking, business consultation, customer relationship, management, exception handling and after-sales service.

In the future, customer centers can provide marketing services for enterprises by using the massive duration information accumulated in large databases. Provide enterprises with personalized distribution needs such as trunk transportation, regional distribution, store distribution, warehouse distribution and express delivery to meet different logistics service needs of customers.

ZTO Express has become the first phalanx of domestic express delivery enterprises with large business scale and rapid development. In 20 19, ZTO express continued to maintain a steady development trend, with business volume of1265438+200 million pieces, up 42.2% year-on-year. Exceeded the industry average growth rate 16.9 percentage points. Compared with 20 18, the market share increased by 2.3 percentage points to 19.5438+0%.

Development of ZTO express company;

On May 8, 2002, ZTO Express was established, and the business volume of the whole network on that day was only 57 votes. In 2003, Enterprise official website was established. In 2005, it took the lead in opening the inter-provincial shuttle bus from the Yangtze River Delta to Guangdong and Beijing in the private express delivery industry. Passed the ISO900 1:2000: 2000 international quality management system certification. In 2008, all trunk vehicles of the company installed GPS satellite positioning system, and the financial settlement of network fees changed from manual to system settlement, and began to undertake Taobao business.

In 2009, the daily average business volume of ZTO Express increased to 500,000 tickets. In the same year, the headquarters base was built in Qingpu District. 20 10 launched the strategy of "network integration" and carried out internal shareholding system reform. 20 1 1 The daily average business volume reaches 1 10,000, and the distribution centers with independent property rights such as Dongguan, Taizhou and Wuxi are invested. On the 20th anniversary of12, the average daily business volume of the company exceeded 2 million votes.

On May 30th, 20 18, Cainiao Network and ZTO Express announced that they had reached a strategic investment agreement. Alibaba and Cainiao will invest in ZTO Express, and the two sides will jointly explore new logistics opportunities and promote the digital upgrading of the industry. In July, 2020, ZTO Express acquired Goody Le Jia Intelligent Express Cabinet under Haier Group. On June 8, 2022 165438+ 10/KLOC-0, ZTO Express announced that it would voluntarily switch to the dual listing of HKEx main boards.

Reference to the above content: Baidu Encyclopedia -ZTO Express