Summary of the work of the general manager's office in the first half of the year

Summary of the work in the general manager's office in the first half of the year-before you know it, half of the 20** years have passed, and it's been a long time since you joined the company. During this period, I was promoted from real estate consultant to sales manager step by step. I kept learning knowledge and accumulated a lot of experience. At the same time, I also exercised and improved my business ability, which made my life more exciting, joyful and sad, and most importantly, increased my life experience.

It can be said that during the * * period, we received a lot of goods and felt a lot. Here, I am very grateful to every leader and colleague of the company for their help and guidance. Now I can finish my work independently. Now I make the following summary of my current work.

I. Completion of tasks

This year, the actual sales subscription signing commission was compared with that of competitors.

Second, team management.

1, recruitment interview

I lack careful design and arrangement in the recruitment interview, and sometimes I don't pay attention. I always follow your idea. There is no need to talk too much with the interviewer. It is precisely because I don't pay attention to the application that some excellent personnel are lost and a lot of trouble is added to the personnel department.

2. Team training

There is no planned training, the purpose of training is not clear, there is no systematic preparation before training, the goal of building a team is unclear and general, and the training plan is also general. Therefore, when training, you should train whatever you think and what you think the team lacks. Sometimes there is little training, and sometimes training every day can't achieve the expected results. It not only increases the burden of property consultants, but also affects everyone's mood.

There is no long-term overall arrangement and arrangement for training, and there is no adequate preparation in advance. Not only did I not get exercise, but I also made the whole team flinch. There is no research on the difference training between old property consultants and newcomers, which makes it more difficult for newcomers to learn. Old property consultants also feel that they have paid time but can't get better results.

3, supervision and supervision work

Many things were arranged in time, but they were not urged and supervised in time, which led to unsatisfactory things and even basically unfinished. For example, property consultants rarely supervise and inspect callers, which leads to unsatisfactory work of property consultants in this regard. Some real estate consultants don't even make an appointment visit to customers for a long time, thus losing the company's rare customer resources.

4. Summarize the learning aspects in time.

When I encounter some problems in my work, I seldom sum up my study, let alone teach the team what I have summed up. Sometimes the problem is over, so don't review and summarize it too much, professor. When you meet a problem customer, you always try your best to solve it, but you always ignore the root causes of these problems, so repeated problems keep appearing. How to solve this problem or avoid this problem in the early stage is not summed up and taught by myself.

5. Implementation and enforcement of the company system

For example, some staff are occasionally three to five minutes late, but because they can't stand it, they will not be fined in strict accordance with the company system, which leads to psychological imbalance among other property consultants and brings certain difficulties to management. The reason is that as the person in charge of the sales department, we should first punish them in strict accordance with the company's management system, and we can't bear to turn a blind eye to their punishment, but in fact we are conniving at their behavior, so it is a dereliction of duty for me. The company's most basic management system itself has not been implemented and implemented in place for various reasons, let alone let its own team strictly follow the system requirements.

6. Sensitivity of problems in front-line sales.

Because the front-line sales work is flexible and changeable, it is necessary to formulate corresponding institutional strategies in time according to the actual situation. In this respect, there is a great lack of self-initiative and positive consciousness. I am always used to the leader arranging the work before implementing it, without thinking too much, which makes a lot of work very passive.

7. Communication between teams.

I once worked out a communication plan with the staff seriously, but I forgot it after a period of implementation. For various reasons, the failure to communicate with the team in advance to explain the company's situation led to some minor events, which not only affected the team morale but also affected the normal work. Through this incident, I deeply realized how important it is to communicate in time. 、

Third, the management of the scene of the case.

1, supervision and grasp of the guests on the scene

When the problem customers appear, I try my best to solve them in time. I often give full and timely guidance to real estate consultants at the meeting place, and at the same time prompt or organize other real estate consultants to give appropriate momentum to create an atmosphere, and often organize real estate consultants to communicate and grasp the key points in the process of talking about customers, so as to improve the transaction rate of some real estate consultants. In particular, new property consultants will give their comments in time, and will also organize other property consultants to participate in time to improve their skills.

2. Customer's handling of case site problems

When customers have problems, they patiently explain and solve the problems, reducing the number of customers who disagree and increasing their trust and recognition of the company.

Fourth, execution.

I am deeply aware that I am procrastinating, and there is always an idea that I will never finish my work until the last moment. Therefore, I can always put off things arranged by my leaders or other things, knowing that my procrastination habit harms others and myself, and I must try my best to get rid of this bad habit of procrastination.

During my time in the company, I know that I have various problems and shortcomings. In the days to come, I will reposition myself, boost my confidence, keep my true colors and rekindle my passion. On the premise of getting rid of my shortcomings, I will study hard and improve my ability in all aspects, and make the following work plan.

1. First of all, we should not only adjust our personal mentality, but also tide over the difficulties with the company and team no matter what difficulties we encounter. Use your good attitude to influence people around you and the team of the company.

2. Secondly, it is necessary to formulate detailed team management objectives and implementation plans in view of the shortcomings of individual team management.

3. Learn the skills of recruitment interview, attach importance to every recruitment interview, design an interview plan before each interview, and attract and retain outstanding talents for the company as much as possible.

In training, we should make a detailed training policy and outline. At the end of each month, we should make a detailed training plan for the next month according to the actual situation, and make a training plan for the difference between newcomers and the elderly. And do your best to strictly follow the training plan. Implement the daily management system of the project department and strictly follow the management system. Whoever violates the company's principles will be treated equally and will not be tolerated, remember? Management is strict love? .

5. Lack of communication with yourself. Communicate effectively with property consultants twice a week. Understand and master the mentality and dynamics of real estate consultants in time.

6, about the supervision and supervision work before the Spring Festival to form a system, there are rewards and punishments.

7. For the problem of insufficient execution, formulate reward and punishment measures for insufficient execution, and strive to complete everything with high quality in the first time. As for procrastination, I will start to exercise from work every day, and I am required to go to the project department 20 minutes in advance every day to formulate punishment measures, which will be supervised by the secretary.

It is said that the company is your second home. Since it is home, no one has any reason not to love your home. In this family, I have always been loyal and reliable, willing to contribute, loyal to my duties, focusing on the interests of the company, not abusing power for personal gain, daring to manage, doing my best, doing my duty, being fair, just and equal, broad-minded, tolerant and kind, and appointing people on their merits. Positive, enthusiastic and full of energy. Infect your subordinates with your enthusiasm and care about their work and life.

Of course, no one is perfect, and I also have many shortcomings, such as insufficient execution, sometimes too gentle personality, lack of team management experience, and lack of communication with subordinates, which have brought certain troubles to my work. As a sales manager, if I want to have a better development, these shortcomings and deficiencies need to be overcome and solved one by one. I believe these problems can be well solved.

Learning is like sailing against the current. If you don't advance, you will retreat. I deeply realize that my knowledge level is limited and my ability is insufficient. I am full of expectation and confidence in the future. I believe that under the constant criticism and guidance of the company leaders, I will make faster progress and become more mature.

Summary of the work of the general manager's office in the first half of the year 2: 2065438+2006 was a year of unity, forge ahead and go all out. In the general manager's office, under the condition of increasing business functions and streamlining personnel, Comrade 2xxxx worked hard and sincerely around the company's key work, and performed his duties well in logistics support, performance appraisal, engineering service and office management, which stood the test. Now summarize the annual work.

First, strengthen work coordination and earnestly perform their duties.

As the core department of logistics service and office coordination, the general manager's office plays an important role in straightening out internal and external relations, improving management efficiency and ensuring uploading and issuing. 20 16 the general manager's office takes communication and coordination as the starting point of its work. While doing a good job in welcoming, filing and holding meetings, we also pay attention to information sharing and cooperation with various departments and workshops. By giving full play to the overall functions of departments and offices, the smooth progress of engineering construction and management activities is ensured.

In 20 16, the general manager's office realized smooth information and timely service by strengthening cooperation with the technical innovation office. In bidding and purchasing, contract review and signing, supervision and delivery, vehicle service, etc. The gateway was moved forward and put in place in time, which enhanced the initiative of logistics support. According to the intention of the company's leaders, we sent a thank-you letter and a banner to Jiangxi Boiler Factory, which achieved the purpose of urging goods. After the acceptance of the project, the general manager's office cooperated with the Technical Innovation Office to organize awards for outstanding suppliers such as Lingqiao, which strengthened the cooperative relationship and enhanced understanding and friendship.

With the cooperation of the production planning department and the technical equipment department, the reception of CCTV environmental journalists was successfully completed. Through sincere communication and front-line investigation, the reporter learned about the enterprise, changed his attitude towards the enterprise and maintained the company's image. With the efforts of the company leaders, they actively went deep into the field to publicize and report the enterprise at the completion celebration of the technical transformation and capacity expansion project. Are you online? Environment day? 、? Safe month? In addition to heating publicity, general manager office also actively cooperated with his brothers' offices, used the Radio and Television Bureau to compile and distribute information, made exhibition boards and organized street publicity. 3. 15? And coordinate the handling of disputes. The price was reduced by 200xxxx, and the news media such as Radio and Television Bureau and Longzhi Media signed a heating publicity agreement.

The general manager's office actively cooperates with the human resources department to do a good job in personnel management and welfare distribution, so that the training activities of "humanized management" and "winning in execution" have achieved the expected goals. It ensures the smooth and timely payment of business visits and employee benefits during the Spring Festival and Mid-Autumn Festival. Through the mutual cooperation with the financial department, the payment of capital construction funds was successfully completed. In 20 16, the general manager's office organized the quarterly work summary of the company and the board of directors, and completed the preparations for the semi-annual summary meeting, the company's project summary commendation meeting, the trade union change and the annual assessment. Successfully handled the business license, organization code certificate and annual review procedures of municipal enterprises that respect contracts and keep promises, and completed the inspection and evaluation of joining county safety associations and municipal health advanced units.

It is precisely because of active cooperation and communication that the General Manager's Office has received strong support from the brother units in the work of auditing canteen accounts, receiving technical renovation projects, even suspending the lease of waterworks, and transferring the assets of Zhangzhuang Waterworks, so that the tasks deployed by the leaders have been better implemented.

The concept has changed, and the world has widened. I feel that in 20 16, the work of the general manager's office has made new progress in service level and work concept, and achieved a great leap compared with 2004. In the future work, we will adhere to this concept, more actively carry out communication and coordination work, and achieve the general manager's office? Three services? The function is more active and advanced.

Second, strict performance appraisal, improve execution.

After the functions of the enterprise management department were merged into the general manager's office, we took advantage of the convenience of our work to speed up the signing of business, the examination and approval of bills and contracts, and improve the delivery efficiency. At the same time, do a good job in enterprise statistics and data reporting in time. 20 14, there was no delay in submitting the form, and there was no omission.

In the matinee management, the general manager's office timely revised the management procedures according to the organizational adjustment, starting with the collection, summary and implementation of the plan, and using the comprehensive information of the morning meeting and the general manager's office to strengthen the assessment of the monthly work points and departmental plans. In the monthly appraisal, the performance appraisal was strictly carried out in accordance with the principles of seeking truth from facts, objectivity and fairness. Due to serious work and strict self-discipline, there were no assessment errors throughout the year, which was recognized by company leaders and everyone.

According to the requirements of the leaders, the general manager's office strictly implements the company's regular meeting system and organizes and manages the regular meeting on time, so that the department has a plan every month, the company has an assessment every month and a work summary every month. Enable the majority of managers to consolidate and develop good work habits. In 20 14, the general manager's office printed 12 monthly work highlights, compiled 16 production and operation briefings, and published management abstracts in combination with the actual situation of enterprises, which broadened the thinking of employees and was well received by everyone.

Through strict and meticulous performance appraisal, everyone's work can be objectively evaluated every month, which not only enhances the sense of responsibility, but also promotes the linkage between work and salary, improves the execution of enterprises and ensures the implementation of rules and regulations.

Third, give play to the propaganda function and be a good bridge.

Under the situation that the company speeds up the construction of technical transformation and capacity expansion projects and actively carries out consumption reduction and efficiency improvement, the general manager's office correctly grasps the company's business intention and actively carries out publicity work inside and outside the company. Taking the factory newspaper as the carrier, we publicize the company's working ideas, introduce the working trends of enterprises, actively publish employee articles and carry out special essay-writing activities, which makes the publicity and reporting work a link and bridge for enterprise management and promotes the development of enterprise management. In 20 16, the factory newspaper 13 was printed and distributed, making the enterprise newspaper a stage to show employees' talents and a garden to enrich employees' lives. It has played a positive role in establishing and forming a healthy and progressive corporate culture.

20 16 the general manager's office uses the publicity column and newspaper reading column for internal publicity, and also carries out it through TV stations? 3. 15? In the publicity work of Consumer Rights Day, combined with the progress adjustment of technical transformation and expansion project, the residents' notice was played, which reduced the misunderstanding of residents on the boiling of blowpipes. Combined with the project installation, the winter heating feature film was recorded, and corporate publicity materials such as Spring Festival dedication were photographed. In the company's 100-day safety production accident-free activity, the general manager's office made a huge poster with employees' children as the picture, and cooperated with the production department to carry out family-oriented publicity activities. It has been well received by leaders and comrades.

In order to record the installation data of the project and facilitate staff training, the general manager's office photographed the data of boilers and steam turbines and made them into CDs. We record the problems found in engineering construction and equipment installation at any time, which provides a basis for claiming compensation and eliminating defects. At the same time, the general manager's office also actively plays the role of local area network, and publishes company information and pictures on the Internet in time, which not only speeds up the information dissemination, but also realizes the resource sharing and improves the office automation level.

Four, standardize the archives management, and actively serve the production and operation.

In the construction of technical transformation and capacity expansion project, strict requirements are put forward for the collection and management of archives because of the variety of equipment, strong technology and second-hand equipment made in the Soviet Union. 20 14 the general manager's office cooperates with the technical innovation office to focus on the full-volume filing and data collection of engineering drawings. In order to improve the level of file management, the Internet's largest secretary resource network company sent archivists for a half-month business training, installed file management software, added scanners and other equipment, and dispatched personnel to work overtime to sort out drawings and materials. And that requirement of production and engineering construction are ensure. By earnestly absorbing the lessons of drawing borrowing and strictly signing and approving technical data, file management has been greatly improved. He was praised many times in the work inspection carried out by the county archives system and was rated as a provincial archives room.

Fifth, do a good job in vehicle service to ensure traffic safety.

While following the management system of fixed-point refueling, fixed-point maintenance and fixed-point driving last year, the general manager's office revised the management method of vehicle fuel consumption, strictly controlled mileage and vehicle expenses, and relied on Luyang Company to centrally insure vehicles at a cost of 290xxxx per vehicle. At the same time, the inspection, maintenance and license plate verification were completed, and the vehicle payment was 6.2xxxx yuan. 20 14 General Manager's Office has formulated the vehicle dispatching regulations, defined the vehicle dispatching authority, and further expanded the vehicle dispatching autonomy of the fleet. In the case of tight coal supply and a large number of vehicles for engineering survey and equipment procurement, meet the needs of various departments for vehicles.

In order to stimulate drivers' work enthusiasm and ensure safe driving, the general manager's office has implemented the safety subsidy veto system while implementing mileage salary management measures, and discounted or cancelled the safety reward qualification for drivers who have traffic accidents. In order to improve the driver's ability to drive safely, the company invited the traffic police team to send people to the company for safety education on June 1 day, and organized employees to watch the road traffic safety publicity CD. The driver's awareness of safe and civilized driving is obviously enhanced.

In the case of frequent departure, in order to ensure the engineering vehicles in the industrial park, the fleet is arranged to serve in the industrial park. Get up early every day, work overtime and take the initiative to deliver meals, so that the installer can eat hot dishes and meals in time after hard work. With the efforts of all drivers in the team, 20 14 achieved the goal of driving 2xxxx kilometers safely without personal injury.

Six, perform administrative duties, be a good logistics support.

In 20 16, the company incorporated civil engineering management into the administration department during organizational adjustment, which expanded the scope of administrative functions. This is not only the need of the company's work adjustment, but also represents the affirmation and support of the company leaders for the work of the general manager's office. Under the guidance of Assistant Tang, general manager office quickly entered the role, and completed the pipeline construction in Dongyuan Community, the laying of standby pipeline for desalting water, the hardening of coal yard in industrial park, and the final accounts of civil engineering acceptance. Cooperate with the audit of the final accounts of the project, the general manager's office reasonably determines the fund payment limit, and centrally pays the project funds at the end of the year. At the same time, the general manager's office revised the management system of the administrative department, formulated and implemented the internal regular meeting and odd jobs plan, which enabled the project managers to improve their original working methods, integrate into the administrative team, and accept and agree with the team culture.

During the technical transformation and capacity expansion project of the industrial park, the general manager's office cooperated with the trade union to organize voluntary labor 2xxxx, clean up the construction waste, level the greening site, and centrally recycle the waste steel and engineering surplus materials. Cooperate to transport 98 vehicles of sandy soil and improve the soil by 3 100 square meters. Plant seedlings such as Ginkgo biloba and Cedar 146, and Sabina vulgaris/2,830, and transform the green space in front of the West Factory100xxxxx meters at a sound price, and cooperate with the group company to complete the greening in front of the factory122xxxxx meters. Paint the walls and fences of the west factory, divide, inspect and assess the sanitary areas and green belts, and ensure the cleanliness and hygiene of the office space. In the case of streamlining xxxx, the administrative department continued to carry forward the work style of last year, and completed the replacement of bathroom pipes and waterproof treatment of office buildings seriously and patiently. Decorated the entrance hall and transformed the water source of the bathhouse. Ensure that employees can take a warm and comfortable hot bath after work.

According to the unified arrangement of the company, the administrative staff actively leveled the site and cleaned up the engineering waste. We are ready for the celebration. And in 2065438+September 29th, 2004, the completion celebration of the technical transformation and capacity expansion project was successfully held, which was praised by the company leaders.

Seven, strengthen food management, meet the needs of workers.

20 16, the dining hall continuously improves the catering service. On the basis of tapping the potential and serving the front-line workers, the technical transformation and capacity expansion project and the heatstroke prevention and cooling activities at the maintenance site were carried out. In order to ensure the delicious food, the canteen has established and implemented regular consultation activities to solicit the opinions of the front-line employees, adjust the taste of the food at any time, and actively serve the front-line production. In 2005, the canteen turnover was 13.xxxx yuan, and the average monthly turnover was 1.xxxx yuan, which was 12 higher than that in 2004. Completed business reception of 2xxxx yuan, ensuring the reception needs of engineering construction and production and operation.

Since the lease of waterworks was suspended in June, the canteen has produced 7964 barrels of water and 109 cases of small water. In order to improve the dining conditions of operators, the company has implemented a free meal supply system. In order to let the staff have a good meal and fully implement the care of the leaders, the canteen actively reduced the procurement cost, purchased tableware, strictly implemented the number of people serving meals, reissued 4xxxx fast food cups, numbered them uniformly, distributed trays, and prepared for meals, and officially served meals on 65438+February 1 day. The General Manager's Office has formulated the Management Measures for Free Meal Assessment, and established a system of monthly assessment and regular consultation. After more than a month's practice, it was rated as excellent at the comprehensive evaluation meeting of operators, and won the understanding and support of employees with hard work.

In 20 16, the general manager's office also held a party member study meeting according to the requirements of the general party branch, which was completed? Baoxian? Educational activities. Do a good job in the material declaration of steam price increase and the preparation of cogeneration planning for enterprises. According to the division of responsibilities, the installation of 36 telephones and the construction of virtual network in the industrial park were completed. Signed a fixed monthly agreement, which reduced the communication investment and management and maintenance costs. In the case of tight enterprise funds, the subscription fee of party newspapers was reduced by 32%, and the subscription and distribution of newspapers and professional magazines in 20 14 was completed.

The past year has been a busy year. All the employees in the general manager's office felt the responsibility and pressure of their work, which increased their confidence and gain. Everyone feels that there is a contribution in their hearts. Busy and happy is the feeling and portrayal of all the staff in the general manager's office of 20 14. Although I have made some achievements in the past year, compared with my personal experience, I cherish it and have no regrets. It is also the duty of employees to contribute to company management.

We know that there are still many shortcomings and deficiencies in the work of the general manager's office: for example, in the borrowing of public drawings, the archivist is not strict, which violates the signing and approval procedures and is informed criticism by the company. During the pipe blowing of technical transformation project, the hedge of turbine workshop was damaged, and the management work was not timely and strict, which was criticized by the company leaders. I feel ashamed to look back and even reflect on the work of the general manager's office in the past year. As a department head, I am too obsessed with business stalls and take up a lot of time and energy.

I can't devote myself to the problems that I should have devoted my energy to planning and thinking, and I don't have strict and meticulous control over the key work in the company, and the information feedback is not timely and smooth enough. In a word, the work of the general manager's office, especially my personal work, is still far from the requirements of the company leaders in the past year, which needs to be carefully checked and corrected in the new year.

In the 365-day work, although some problems have been exposed, we think that it is not terrible to have problems. What is terrible is not knowing the existing problems. As long as the problems are exposed, we have the confidence and ability to beat ourselves in the new year and constantly improve our work. Comrade 2xxxx, the general manager of our company, is also determined to make new achievements and contributions to the company's development, income increase and efficiency improvement under the leadership of the company as always.

I recommend it carefully.