How long is the training period for personnel in the power supply window of State Grid?

In order to effectively implement the relevant requirements of the Power Supply Service Improvement Project of "Shaping Culture, Strengthening Team and Casting Quality" of State Grid Corporation, improve the professional quality of employees, further improve the power supply service level of window employees, and truly achieve the purpose of strengthening the quality inside and building the image outside, Neijiang Electric Power Bureau organized all power supply service personnel in various city windows to carry out a business skill quality training from September 3.

The training is organized by the Education and Training Center of the Bureau and actively implemented by the Marketing Department. Ye Fei, the chairman of Xiamen Injet International Development Agency, is specially invited to give lectures in person. The training is divided into two stages, each of which lasts for 3 days. * * * 100 city window personnel from customer service center and Weiyuan, Zizhong and Longchang power supply bureaus attended the training. Based on the principle of proceeding from reality, the training content mainly includes knowledge points such as electricity bill calculation, application of power regulations, service brand identification, power supply service etiquette, customer psychological counseling, service communication skills, customer objections, and emergency handling of complaints. Before the end of the training, all the students were organized to take the exam, which fully achieved the goal of "promoting learning through exams and effectively improving".

Teacher Ye Fei and Sun Bichun, the internal trainer of the bureau, taught the trainees all kinds of business knowledge and necessary skills of the employees in the power supply business window with vivid cases, lively and interesting interactive activities and superb teaching skills. The effective combination of on-site interaction and practical drills makes the training full of entertainment and enables students to complete all knowledge points in a pleasant atmosphere. Students feel that the content of this training is very practical, which can not only solve the problems encountered in their daily work, but also enable them to deeply understand the connotation of high-quality power supply service and better master the skills of high-quality service. It is indicated that in the future work, it is necessary to standardize personal manners, master service skills, better display personal qualities and corporate image, and do a good job in comprehensively improving the quality service level of enterprises.

Training experience

Through this training, my heart will inevitably ripple again. I was deeply moved and benefited a lot. Although I have participated in a lot of training on quality service before, I always feel that I can learn and use very little. This time, Mr. Ye Fei brought us a brand-new service concept and technology. Starting from the aspects of efficient communication ability, problem solving ability and service process standardization. This paper combs the service process, teaches service skills and analyzes typical cases. Class notes

On-the-spot counseling in the newly established business hall has given detailed guidance and explanation to the daily work of our business hall from the actual and subtle aspects, which has benefited me a lot. How to have a good morning meeting, how to do a good daily inspection of the business hall, and how to learn to smile at customers ... In fact, these are all things we do every day, but we don't know how to improve and use them. After Mr. Ye's guidance, we know that the morning meeting can be so vivid, and the inspection of the business hall should be so detailed. A sincere smile is a stepping stone to service.

Two days of training passed quickly, and the best learning achievement was to apply what you have learned. I believe I will make good use of what I have learned to solve the problems I encounter in my usual work. Create a bright future for yourself.

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Time flies, the training life in State Grid Institute of Technology is drawing to a close. Looking back on these five months, I feel a lot. Five months ago, with a vision, a surprise, and more of a desire for new knowledge, I entered the State Grid Institute of Technology and began a five-month training life. According to the requirements of State Grid Corporation of China, this training adopts a closed and paramilitary management mode, and the training content focuses on skill operation, which is targeted and practical. Nearly a thousand students from all corners of the country formed this temporary big family. In just five months, four seasons change, knowledge accumulates here, and friendship takes root here.

As an employee who recently participated in this training, I know that this opportunity is hard-won, and I am very grateful to Hubei Electric Power Company and my unit Shiyan Power Supply Company for providing me with such an opportunity. I will cherish the hard-won training opportunities, firmly establish the concept of lifelong learning, and complete the transformation of my life role as soon as possible.

Just arrived in Jinan, we were greeted by a week of military training. I thought that there would be no such strict military training after leaving school, but the facts tell us that entering enterprises requires serious discipline, especially the "paramilitary management" proposed by State Grid Corporation, which requires us to have the same style as the military, demanding our work with the form and behavior of the military and prohibiting it. Although this week's military training was hard and the weather was extremely bad, we all experienced happiness. After this military training, colleagues from all over the country are familiar with it. A week of military training made me deeply realize that it is easy for people to grow up in adversity, and it also made me realize how difficult it is to do things in a depressed environment. Military training also increased the training of our living habits. We get up and go to bed on time every day, do exercises on time, and put our daily necessities in order as required. Good living habits are the guarantee of a person's success, good personality is the foundation of a person's success, and good ability is a necessary condition for a person's success.

Training process:

The training starts with the corporate culture of State Grid Corporation of China. Previously, my understanding of State Grid Corporation was limited to knowing that State Grid Corporation is the largest public utility enterprise in China. Through the systematic study of the corporate culture of State Grid Corporation, we have a comprehensive and profound understanding of State Grid Corporation. State Grid Corporation of China is an important state-owned backbone enterprise related to national energy security and the lifeline of national economy. It takes power grid construction and operation as its core business and undertakes the basic mission of providing safe, economical, clean and sustainable power supply for economic and social development. 1 company, 26 provinces,10.5 million employees, ranking eighth among the world's top 500 companies and the largest public utility in the world. This is the most direct understanding of the State Grid.

State Grid Corporation takes enterprise tenet, enterprise spirit, enterprise concept and direction of struggle as its core values, and clearly declares value orientation and value judgment for the country, power customers, partners, employees and society. Core values are the soul of State Grid Corporation's corporate culture and the source of power for its survival and development. The proposal of core values indicates that State Grid Corporation of China, as a super-large state-owned backbone enterprise, is entering a period of rapid development, which plays an important role in guiding and promoting the rapid and healthy development of State Grid Corporation.

The first month of study is mainly to familiarize yourself with relevant knowledge and learn safety regulations. The daily life arrangement is very substantial, from morning exercises to evening self-study. We understand the main responsibilities of substation operation and safety education in substation work area by watching videos. Let us know the responsibilities and scope of our future positions. The most important thing is the safety requirements of the substation work area. Through safety study and watching cases, we fully realize the importance of safety in electric power work and improve safety vigilance. At the same time, we also learned the operation and maintenance of electrical equipment through computer operation. Using the learning software developed by State Grid Technology Research Institute, we can learn all the equipment of primary, secondary and line transformation one by one, and give us the most basic and full understanding from the aspects of theory, structure and maintenance.

Theoretical study is often not enough. The State Grid Institute of Technology has specially arranged on-site cognitive practice of substations for us, so that we can achieve "integration of knowledge and practice". During the five days in Zaozhuang Power Supply Company, we visited and operated two 1 10KV substations respectively. We learned the function, structure and working principle of primary and secondary equipment from the site, and conducted relevant operation drills on the premise of ensuring safety, which benefited a lot. We also trained in basic electrician skills, basic safety skills and climbing operations. As a member of State Grid Corporation, pole climbing is a basic skill. From this day's training, under the patient guidance of the teacher, we all mastered the most basic skill of climbing pole. There is also the training of electrician's basic skills and safety skills, and I have learned some basic skills such as electric shock first aid, fire fighting and wiring. As front-line employees of power companies, they may be shocked at any time. Learning electric shock first aid is not only responsible for yourself, but also for others. Fire fighting is not only necessary at work, but also in life.

In the next four months, we officially began to learn the professional knowledge of substation operation. The first month is to fill in the operation ticket manually. Under the careful explanation of part-time teachers in provincial companies, I studied the switching operation of lines, buses and main transformers in 10kV, 1 10kV, 220kV and 500kV voltage grading systems, found the existing problems through my own handwritten operation tickets, and corrected them, so that I had the process and precautions of switching operation tickets.

Next month is work permit, termination, secondary circuit and relay protection. Substation operators, as licensors of working tickets, should have a complete understanding and understanding of the permission and termination of working tickets. First of all, we should check the wrong working ticket with problems, so that we can clearly understand all the permitted tasks of the working ticket, then fill in the blank working ticket and arrange comprehensive and reliable safety measures for maintenance and test work, from which we can exercise our rigorous working ideas and serious working attitude. Through the study of switch, circuit breaker, voltage transformer, current transformer and transformer cold control secondary circuit, we can complete the understanding and principle analysis of some secondary circuits, among which the most impressive one is the transformer cold control secondary circuit taught by teacher Cao Dong of Xiangfan Power Supply Company. For the complicated secondary circuit diagram, Mr. Cao Can divided it into parts, explained it step by step, and finally unified analysis, which made us have a clear understanding of the seemingly complicated secondary circuit diagram of transformer cold control and our future secondary circuit. Through the study of microcomputer protection for lines, buses, transformers, capacitors and transformer substations, I understand the protection principle and configuration of various power equipment, among which the line protection and reclosing device taught by teacher Li Wei of Zaozhuang Power Supply Company impressed me the most, which made me have a new and clearer understanding of the principle of line high-frequency protection and reclosing device. Through this month's study, I got a preliminary understanding of the professional knowledge of substation operation related majors (permission and termination of working ticket in coordination with maintenance test, secondary circuit in coordination with relay protection, and microcomputer protection principle), which paved the way for future work.

The next month is equipment exception handling, accident handling and patrol. By analyzing the anomalies and accidents of switches, knife switches, transformers, transformers and DC systems, the corresponding anomalies and accidents are handled to ensure the safe and stable operation of power equipment. At this time, the substation operators are required to carefully observe and record in the usual equipment inspection, actively report and correctly handle the anomalies or accidents found, and minimize the losses as much as possible. Dealing with accidents is also an important part of testing the comprehensive ability of a substation operator, but for us newcomers who have just come into contact with this job, there are still many places to learn and master, and we need to accumulate more experience. Equipment inspection is the most common work we come into contact with at work. To seriously practice what you have learned in your work, you need to accumulate considerable experience in dealing with anomalies and accidents, so that you can cope freely and successfully complete future tasks.

The last month is to use simulation software to switch the brake. This software vividly simulates the environment of a substation, and all parts can simulate related operations from primary to secondary, which provides a good learning foundation for us to contact field equipment in the future. It is very safe, so that we can study fully. Firstly, the switching treatment of 10KV line is studied. Through the study, I can skillfully stop the transmission line, deal with special situations in operation, and master the switch of 10KV trolley and the switching of the line in various situations. Familiar with the basic principle of station power switching and related knowledge of capacitor protection. The last stage mainly focuses on the operation and accident treatment of 10KV bus. At this stage, I mainly learned to judge and deal with some accidents that may occur in the substation. After the teacher's careful explanation and my hard practice, I can handle various accidents independently and skillfully on the simulator. The next part is the research of 220KV and 500KV. The switches and lines of 220kV Xinglong Station are from operation to maintenance, from maintenance to operation, and the buses are from operation to maintenance and from maintenance to operation. The switch of 500kV Taishan Station is also from operation to maintenance, and from maintenance to operation. By the way, learn about the signal analysis and operation steps related to accident handling, so that we can have a clear and in-depth understanding and understanding of the accident handling we have learned before, which will benefit us a lot.

Not only that, during the training, we studied the courses of UHV power grid and new technology of power grid, which made us understand the most advanced state of power grid development in the world today and the development trend and direction of power system in the world today. We also studied the principle and application of primary equipment in power system, such as transformer, high voltage circuit breaker, transformer and so on. The systematic study of these primary equipment makes up for our lack of study in school. We also studied the secondary systems and equipment, such as relay protection and automatic devices, secondary circuits, station AC and DC systems. Learning and mastering this knowledge has laid a solid foundation for our future work. Through the study of these courses, it greatly makes up for the lack of study during college, because these courses are taught by experts and scholars from the front line of production from a practical point of view, focusing on practice; At the same time, it also has certain theoretical depth and strong practicability.

In the process of learning, the teacher asked us to draw the wiring diagram completely, complete the operation ticket, and be able to operate completely, just like in the actual work on the spot. In the process of learning, we are equally serious, because we all know that switching operation is the most important and basic operation. In the study, we often discuss communication and help each other, and we can get timely guidance and help from teachers in the key and difficult points of study, so as to quickly grasp the learning content. During my study, I have never forgotten to communicate with teachers and listen to their experience and valuable experience accumulated in my work. I feel that the safety and stability of the power system is the first, and I am deeply aware of my own shortcomings.

Training experience:

Although the training and study are compact and substantial, State Grid Technical College has arranged a lot of rich after-school life for our students, which has enabled us to grow physically and mentally. I participated in the May 4th Red Song Festival organized by the College, the tug-of-war competition organized by the Operation Training Department, the performance of the literary evening, the carnival party of class women's day, the self-presentation and other activities, and deeply felt the happiness of being in the big family of State Grid Technical College. In this campus, State Grid Corporation provides us with the best teachers and the most comfortable environment. We are all grateful to be able to complete the pre-employment training in such a college.

After this training, I made a serious summary of my career planning. Knowing that a person's success lies not in how much money he earns, but in how much contribution he can make to the company and society in his own post, which is the value I can reflect in my own post. From this, I set myself a goal, that is, in a year or two, I will constantly enrich my theoretical knowledge, improve my technical level and become the backbone employee of my department. On this basis, through our own continuous efforts, we are constantly moving closer to the direction of technical experts. To do all this, on the one hand, it is our own ability, on the other hand, it is our attitude towards work. Earnestness is the basic principle of all work. Only by taking every job seriously and doing every detail well can we keep moving forward in our posts and get closer to our goals.

Broken wood is born in the end; Nine-story platform, starting with tired soil; A journey of a thousand miles begins with a single step. Looking back on the four-month training course, I feel very fulfilled. I will never forget this training. I want to start from small things, from the dribs and drabs in my work, and move towards my goal! Young eagles are inspirational and soaring!