What is case customer service?

On-site customer service is the receptionist at the sales site.

The case site means the scene, also called the sales case site, which refers to the sales office site. For example, case sales, commonly known as a salesperson, is a new commercial housing sales office, a sales gentleman or a sales lady. Case security guards are generally security personnel recruited by property companies or real estate developers, who are specifically responsible for the security work of a community or a property jurisdiction.

The main tasks of the real estate case site include the organization and classification of real estate files and information, the collection and printing of real estate customer phone records, the summary and submission of daily reports, and the accounting work of personnel in various real estate departments. Filing and training of new employee information.

Position responsibilities and requirements:

1. Dress according to regulations, and appear on duty in a standard, neat, clean and light makeup manner.

2. Be familiar with the overall overview of the sales center and be able to control the customer service work at the sales floor.

3. Master the necessary etiquette, manners and manners.

4. Check whether the items at the crime scene are neat, intact and in good sanitary condition.

5. When a customer takes a seat in the rest area, promptly serve drinks, coffee, etc.

6. When the customer leaves, promptly sort out the tables, chairs and items used by the customer.

7. Communicate with various departments in a timely manner to ensure that the indoor environment is ready to receive customers at any time.