Basic problems and matters needing attention in administrative clerk interview

Basic problems and matters needing attention in administrative clerk interview

Basic problems and matters needing attention in administrative clerk interview. Every position will encounter all kinds of problems during the interview. If you want to get an offer for this position, you should do well in the interview. Let's share the basic questions and precautions of administrative clerk interview.

Basic Questions and Precautions of Administrative Clerk Interview 1 Responsibilities of Administrative Clerk:

1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;

2. Send and receive company faxes and photocopies, and send and receive all kinds of letters, newspapers and documents.

3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

4. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

5. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

6. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.

Job requirements:

1, familiar with office daily workflow and attendance management system. Skilled in using office software. Have a good image temperament, gentle personality and affinity.

2. Strong coordination ability, able to work under certain pressure and work according to the company's established strategy. Serious and responsible, responsible and principled.

From this recruitment notice, we can see the company's requirements for clerical positions. People who do this job need easy-going and careful people to do it well. And skilled use of computer office software is required. In your self-introduction, highlight these points.

Administrative clerk interview questions:

1. What are the basic qualities of an administrative clerk? What are the daily expressions?

I think the basic qualities of office clerks are hard work, flexibility, carefulness and self-motivation. Daily expressions are:

When meeting: "Hello! Nice to meet you! " "What can I do for you? Is this your first time here? The road is hard to walk. "

When leaving: "Goodbye! See you tomorrow ","Have a nice trip, please give our regards to your family "and so on.

"Please give us your valuable comments on our work." "Just a moment, please. I'll help you right away."

2. How to classify files? What is the standard?

There are three commonly used file classifications, which can be combined according to the actual situation in reality.

Annual classification: classification is based on the year when documents are formed and processed.

Organization classification: classified by internal organization.

Problem classification: classify according to the problems reflected in the document.

3. What is the specific job of an administrative clerk?

The specific work of the administrative clerk includes reception, filing, document drafting, meeting organization, information work, office daily affairs, coordination and so on.

4. How to deal with the relationship with superiors and subordinates at work?

This belongs to the coordination part of the administrative clerk's work.

For superiors: administrative clerks should maintain the prestige and image of leading members in their work, respect leaders and actively cooperate with them; To maintain internal unity of the leading group, the work of asking for instructions or reporting should be carried out in strict accordance with the division of responsibilities of leading members, and no words, gossip or angry words that are not conducive to unity should be asked.

For subordinates: you can talk to each other; Express opinions on an equal footing, through consultation and in an exploratory tone, solicit each other's views and seek the best solution to the problem; Pass on your opinions to each other with a suggested attitude and humble language in order to achieve the purpose of coordination.

5. Talk about your personal work experience.

In the process of being an administrative clerk, I feel that the position of office clerk plays an important role in the operation of the company. As an office clerk, you should love your job, be conscientious, have the spirit of not being afraid of hardship and fatigue, and be willing to be an unsung hero. Be fair, be loyal to your duties, and strive to master all kinds of skills at work.

6. Write a notice.

Administrative clerk interview should pay attention to the following aspects:

1 will let you talk about your advantages, or why you choose to be a clerk and how to do a good job as a clerk. This question needs to be prepared in advance. For example, you can check the basic duties and tasks of clerks and understand your work. Let the interviewer think you know the position.

2. Do you know anything about the company you are applying for, such as whether you understand and agree with the company culture? This is very important. You can also add some words about the company culture from time to time when answering questions, so that the interviewer will think that you are very suitable for this company.

3, always smile, this clerk should pay special attention, and your words and deeds are very important, this does not need to ask you, the interviewer can see it at a glance, so be sure to maintain a positive and enthusiastic state during the interview, behave gracefully and have a certain temperament.

Other skills are not unimportant, but everyone will have them. You may not be very outstanding. When introducing yourself, be sure to say some skills or advantages that others don't have. For example, if you are good at English, you should emphasize how good your English is and take out something that can be proved. Not to mention other skills that are not outstanding.

5. Add one thing: Be sure to say thank you to the interviewer before you leave, and put the chair back. Pay special attention to this small detail. Generally speaking, clerks require personal qualities and temperament.

Basic questions and precautions of administrative clerk interview 2 What are the interview skills of administrative clerks?

It is the dream of many young people to work as an administrative clerk in their favorite big company, go in and out of senior office buildings every day, and work with many capable and energetic people. Large companies often have many requirements when recruiting administrative clerks. Besides skills, they also need many flexible requirements, and these flexible requirements are largely expressed through interviews. This requires the interviewer to express himself well in the interview and try his best to show his personal charm. After long-term practice and research, Ke Rui Consulting found that in the interview of civil servants, there are three interview skills that interviewers need to master.

First of all, we should be prepared for the image before the interview. Civil engineering positions require the interviewer to have good affinity and be able to fully communicate with others, which requires the interviewer to maintain a good attitude to face the recruiter. The key is to achieve eight words-let nature take its course and be neither humble nor supercilious. Only in this way can you leave a good impression on recruiters and convince them that you have the ability to get along with your colleagues in the future.

We should smile, look directly at the examiner, avoid mood swings, and go to two extremes: First, we think that the person sitting opposite us is knowledgeable and will be laughed at if he answers wrong. Therefore, I am timid and dare not express my views freely; On the other hand, I am confident and don't care about the recruiter at all. I feel that the other person is not as good as myself. Both of these performances are unacceptable, and the best performance should be to look at each other positively, be polite, and be neither humble nor supercilious.

We should establish two mentalities: First, the purpose of the interview is cooperation rather than competition. Recruiters are usually friendly to candidates. His purpose is to select excellent talents to enter his own company, so as to enhance the competitiveness of the company, rather than compete with candidates. Therefore, candidates should not psychologically locate who is strong and who is weak. This is not the purpose of the interview. Second, the two have equal status in the interview, and the interviewer is looking for a job rather than seeking a job. The interviewer is looking for a job through competition, not begging for a job from the recruiter. The key to success lies in your own talent and improvisation.

Second, the interviewer should pay attention to his etiquette in the interview, that is, the office interview etiquette. Because the image and etiquette of administrative clerks often represent the image of the company, we must pay full attention to this point in the interview. Generous appearance and decent behavior. It is inappropriate to wear avant-garde and heavy makeup, especially unconventional clothes and decorations such as rings and long hair for boys, which is inconsistent with the identity of administrative clerks and leaves a bad impression on recruiters. After the interviewer takes a seat, try not to shake his legs, play with pens, touch his head and stick out his tongue, which will easily give the recruiter an immature and solemn feeling. Generally speaking, the dress should be dignified and generous, and can be slightly modified. Boys can blow their hair clean and clean their shoes. Girls can wear elegant professional clothes. In short, they should give the recruiter a feeling of generosity and competence.

Third, civil positions need strong language skills, so we should pay attention to the special content, tone and sincerity in the interview. If the job seeker's speech is upside down and the meaning is unclear, it is easy to make people feel that they can't undertake the great task or the language is beautiful, but it is flashy and lacks sincerity, which is not a successful expression.

When answering questions, we should make dialectical analysis and answer questions in multiple dimensions. Don't fall into absolute affirmation and negation when answering questions, but consider both sides. Judging from some questions in many interviews, the focus of evaluation is often not the interviewer's right or wrong answers, or the approval and opposition of opinions, but the convincing degree of analysis and reasoning. Therefore, it is necessary to analyze the problem dialectically and fully reason and demonstrate, instead of simply drawing conclusions. Sometimes, it is necessary to think from multiple angles and analyze the specific situation.

At the same time, we should think calmly and clear our minds. Generally speaking, when the recruiter asks a question, the candidate should think about it a little and don't have to answer it in a hurry. Even if the questions asked by the recruiter are similar to those you prepared in advance, don't answer the questions as soon as the recruiter's voice falls. That may give the recruiter a feeling that you are not answering questions with your brain, but memorizing prepared answers. If it is a topic that has never been touched before, it is even more necessary to think calmly. If you sharpen your knife and don't mistake the woodcutter, you may be wrong, rambling or disorganized, with a beard. After thinking, clearing the train of thought, grasping the main points and answering questions with a clear-cut stand, the effect will be better.