Toilets also have wish stories.

The toilet also has a wish story choice.

If it weren't for that tenacious job application, Xiong Suqiong would still be farming in rural Chongqing.

After graduating from junior high school, Xiong Suqiong worked as a waiter in a small hotel in Chongqing. 1at the end of 994, she saw in the newspaper that Dongguan Gem Hotel (three-star) came to Chongqing to recruit people, so she signed up. At that time, the hotel planned to recruit 120 waitresses in Chongqing, but more than 1000 people signed up.

On the first day of the primary election, Xiong Suqiong was defeated because of her low academic qualifications and insufficient height, because most of the candidates were college girls. She was disappointed at that time, but it immediately occurred to her that it would be good to be a cleaner. So, she came up with a "bad idea"-she bought an old toilet full of dust from a thrift store, then carried it to the recruitment site and boldly said to the examiner, "Manager, I am a rural girl, although I have no education, but I have plenty of strength ..." She squatted down and carefully wiped the toilet with a rag. I saw her wipe the toilet like an antique, from the outside to the inside, and from the inside out. In a short time, the examiner was shocked to see that this short girl could calmly pick up a big toilet weighing several tens of pounds. Now, after seeing her "professional performance", I was even more shocked and immediately hired her as a cleaner.

In this way, Xiong Suqiong came to Dongguan. Half a year later, when the general manager of the hotel inspected the work, he found that except for all the rooms on the sixth floor that Xiong Suqiong was in charge of, almost every floor had guests complaining about the dirty toilets. When the general manager heard about it, he immediately promoted Xiong Suqiong to monitor the bathroom cleaning class. Although ridiculed as "the monitor of the toilet class", Xiong Suqiong never cared, but concentrated on management and learning toilet knowledge, such as how to save water.

1996 1, a deputy manager of the housekeeping department resigned and left, and many supervisors and monitor were staring at this position. The housekeeping manager thinks Xiong Suqiong is a good cook and encourages her to be a volunteer. Xiong Suqiong certainly wants to try, but she knows that there are many masters and undergraduates in the hotel. She thinks it's too early for her to compete for the assistant manager. It is better to make up the lesson of "low diploma and poor temperament" first.

So, while working hard, she taught herself hotel management knowledge. Two years later, she got the diploma of Beijing Normal University majoring in hotel management and operation, and was promoted to monitor the health class. In order to teach her cleaning experience to employees, she specially sorted out 174 work logs she wrote every day when she entered the hotel, and recorded that she washed 7987 toilets in three years. The general manager was very moved after reading it and praised her at the hotel work meeting, saying, "Xiong Suqiong's conditions are worse than everyone present, but her work attitude is the best!" Look at her work log. She brushed the toilet 7987 times, which is 7987 times for an ambitious person! I don't think this is a running account, I prefer to regard it as' toilet knowledge' in the hotel management industry! "

After being appreciated by the hotel's top management, Xiong Suqiong became more confident. She not only went to the beauty shop to ask the master to help her design her hair style, but also often went to the fitness center to exercise and shape herself. After several years, she is much more beautiful and fashionable, and friends say that she is more and more like a professional woman.

But Xiong Suqiong never lost the "toilet spirit". In June, 20xx, the hotel held the housekeeping manager election, and the ten candidates were all management elites with bachelor degree or above. During the dinner, Xiong Suqiong said emotionally, "Compared with you, I am more like a toilet in a hotel, and I am often rejected by people, but the toilet also has a wish, that is, I hope to provide all customers with assured, hygienic and healthy services ..." After the speech, she was applauded constantly, and finally she was successfully elected as the housekeeping manager.

Two years later, Xiong Suqiong was promoted to service manager, managed the service of the whole hotel, and attended the education and training center of Tsinghua University Ziguang Group, and obtained the certificate of "Senior Professional Manager". At the beginning of 20xx, she began to study for an EMBA degree in Lingnan College of Sun Yat-sen University. 20xx 165438+ 10, she was hired by a headhunting company as the deputy general manager of Huatongcheng Hotel, the most luxurious five-star hotel in Dongguan.

20xx In July, Xiong Suqiong went to Hong Kong to participate in international exchange activities. Facing dozens of senior hotel management experts and professors from all over the world, she described her "toilet experience": "Hotel managers should always put themselves in a lower position, meet customers' needs with the best service, and solve any troublesome things with the same patience as cleaning toilets ..." Her "toilet knowledge"

Today, Xiong Suqiong is a famous professional manager in Dongguan, but she is still struggling-studying for a master's degree in Lausanne Hotel Management College, Switzerland, and trying to get the golden key to the world!