Hotel Survey Report

Hotel investigation report

When we want to understand some situations or events, we usually conduct special investigations and research, and the results of the investigation are usually presented in the investigation report. Let’s take a look at how to write a survey report. Below are the hotel survey reports that I have collected. Welcome to read and collect them.

Hotel Survey Report 1

Purpose of the survey: Understand the current situation of the hotel and the hotel’s evaluation standards, personally experience the hotel environment and feel the hotel atmosphere, and understand the hotel service assembly line. Provide necessary materials for the design of the hotel, formulate a fully functional design brief, and design a hotel that meets the specifications for the design to be carried out. In order to break through the inherent model, reflect the humanistic spirit, and be fashionable at the same time, the design creates a modern space with traditional oriental charm.

1. Rational thinking

Hotel design is a high degree of unity between rational design and perceptual design. Its first entry point is to serve the goal of economic benefits. This is a process full of rational thinking. This process should focus on the following aspects.

1. Market positioning

It is crucial to investigate and analyze the city, region, adjacent buildings, and natural ecological environment where the hotel is located, and give the hotel an accurate positioning. important. Because hotels of different grades and different market positionings have different designs. Such as resort hotels, business hotels, conference hotels, tourist hotels, etc., they all have different professional designs.

2. Functional division

The functional division of hotels also requires more rational thinking. Before designing, it is best to draw a schematic process diagram based on different market positioning and the different positions, areas and proportions of various spaces in the entire hotel. The functional division should not only meet the various behaviors of guests for food, accommodation, entertainment and shopping, but also ensure the smooth progress of various behaviors of hotel managers, including various types of work, to avoid cross-work. Domestic hotel design begins with a set of fixed patterns in terms of architectural structure, especially standard guest rooms, which have very low design content. Therefore, at this stage, how to carry out innovative design in addition to meeting functional requirements is the goal we are pursuing.

3. Sense of space

The sense of space is the psychological feeling given by the decent virtual and solid enclosure of the building. The ideal state should be to integrate the architectural planning of the hotel design with the indoor space. This is the perfect combination of rationality and sensibility. At present, most of the designs we do are based on existing building structures. Therefore, the so-called spatial integration we advocate, the integration of indoor and outdoor spaces, and the integration of indoor spaces, can only be based on prerequisites. carried out under the circumstances.

Hotels generally have large spaces for sharing. How to bring outdoor light, water, and greening indoors, how to achieve perfect integration of architecture and indoor space, and how to break the original and outdated space utilization model require the absorption of past experience, but even more innovation is needed. The author believes that in terms of spatial integration, Beijing Jianguo Hotel’s approach is worth mentioning. Its scattered architecture itself gives people a kind of visual beauty, and the open-air garden formed by the lobby bar and the guest room area at the back is even more successful. Guests can enjoy the changing scenery of the four seasons whether in the lobby bar or on the balcony of the guest room. Guests in the guest room area can also hear the sound of gurgling water and breathe the dewy air on the semi-open balcony.

Another good example is the first floor of Beijing Kerry Center Hotel. There is a lighted water wall on the outside facing the entrance. When viewed from the indoor lobby, it is integrated with the indoor environment. The same goes for hotel offices. Entering from the lobby, you are greeted by the entire floor-to-ceiling glass. In front of the glass is a still pool with slow water flow. Outside the floor-to-ceiling glass, there is a tall water wall with a water tank and plants. The dynamic and static treatment complement each other and form an outdoor space. The scenery, viewed from indoors, is perfectly integrated with the indoor space.

4. Style

The style of hotel design is inseparable from its market positioning and is restricted by the cultural background.

2. Hotel style

Various types of hotels will have different design styles. For example, the overall style of a resort hotel must be relaxed, jumping, bright, and casual, while the functionality of a business hotel must be the first priority, and its style must be simple, bright, and colorful?

A The most direct impression given by a building or an indoor space is the sense of scale. Whether it is the Forbidden City in Beijing or the Circular Square in Rome, their overall scale gives people a sense of grandeur. Every rafter, every sculpture, every capital in every space has just the right size and is extremely beautiful.

For example, the first-floor lobby of the Northern Jiayuan Hotel is 4m high, and the overall wood and stone materials, closing and finishing are very neat. We have repeatedly compared the various materials, fixed furniture, and movable furniture in the entire space, including the lobby counter, armchairs, sofas in the rest area, coffee tables, potted green plants, accessories, and even the scale of the decorations in the niches, and Various scales bring various visual and psychological feelings to people in the overall space.

2. Lighting

Lighting design is a large professional category.

Accent lighting, indirect lighting, main light source, secondary light source, adjustable light source, warm and cold light, etc. have different applications in different space designs of hotels.

3. Color

The use of color is increasingly valued in hotel design. It has a strong visual impact and is easy to form a distinct impression. The conference at the Northern Jiayuan Hotel In the corridor, the contrast between rose red and cold gray is boldly used; in the corridor of the guest room area, carpets with blue solid color blocks are used as intervals, and a swirling tropical style is made at the door of each room. Abstract patterns are both directional and have a strong visual impact, which is refreshing.

4. Accessories

Accessories cover a wide range, including various decorative surfaces, sculptures, plants, flower arrangements, ceramics and other decorative objects. The design of accessories should also be included in the hotel design, and be designed or selected by the designer as a whole. It is a soft design, and the selection of many accessories reflects a kind of humanism. For example, in the renovated Grand Hyatt Hotel in Beijing, the decorative paintings in the guest rooms are black-and-white photos with the theme of Suzhou gardens. The cultural theme is used as an element throughout the entire design, which greatly improves the cultural level of the hotel and leaves a deep impression on guests.

Design is a creative activity that comes from life but is higher than life. It will play a certain role in regulating and guiding people's various social behaviors, and the same is true for hotel design. We have been advocating "green design", "environmental protection design", "energy-saving design" and "humanized design". As a professional hotel designer, what we have to do is how to infiltrate them into hotel design. Designers must have a deep understanding of life, meticulous observation of some details, and integrate these feelings into the detailed design of each space in the hotel.

Design requirements for hotel evaluation standards:

1. Front office

a. Have a front office suitable for reception capacity. The interior decoration is beautiful and unique.

b. The main service desk has Chinese and English signs, and is divided into sections for reception, inquiry, and checkout.

c. There is a safe for valuables that can be opened by the hotel and the guest at the same time. The location of the safe is safe and concealed, and can protect the privacy of guests;

d. Set up guest resting places in non-business areas;

e. There are disabled people in the foyer and main public areas Access ramps, equipped for wheelchairs. There are toilets or toilet seats for disabled people, and special services can be provided for disabled people.

2. Guest rooms

a. There are at least 40 guest rooms (sets) available for rent; there are single rooms and suites; there are disabled rooms, and the equipment in the room can meet the needs of disabled people. General requirements for people's daily life; there are blackout curtains; effective noise prevention and sound insulation measures;

b. Well-decorated and beautiful, with a cushioned bed, dressing table or writing table, wardrobe, clothes hangers, and seats Chairs or simple sofas, bedside tables, bedside lamps and luggage racks and other supporting furniture.

The interior is fully carpeted or has wooden floors. Area lighting is used indoors and the illumination of the object is good;

c. There is a bathroom equipped with a flush toilet, a dressing table (equipped with a basin and a dressing mirror), a bathtub with a shower head (if there is a separate shower room, it is not required) Shower head), equipped with shower curtain, clothesline. Take effective anti-slip measures. The bathroom is decorated with higher-grade building materials for floors and walls, with soft tones and good illumination. Have a good exhaust system or exhauster and a 110/220v power socket.

d. There are color TV sets, audio equipment, and closed-circuit television studio systems.

e. There should generally be a mini-bar (including a small refrigerator) in the guest room, providing an appropriate amount of drinks, placing hard liquor in an appropriate location, and providing drinking utensils and a wine list;

3 .Restaurants and bars

a. There is a Chinese restaurant; there is an independent closed bar; there is a coffee shop (simple Western restaurant).

b. There are appropriate banquet rooms or small banquet halls. Can provide Chinese and Western banquet services;

4. Public *** area

a. Provide return line or parking lot;

b. 3rd floor ( There are sufficient guest elevators in buildings above (including Souvenirs, handicrafts and other goods. Hotel Survey Report 2

1. Basic situation of Shenzhen Jinwan Hotel Company

Shenzhen Jinwan Hotel Co., Ltd. is a wholly-owned state-owned enterprise affiliated to Shenzhen Passenger and Freight Transportation Service Center. In 2001, it was Rated as a three-star hotel, and later awarded as the "Designated Hotel (Hotel) for Accommodation and Reception of Shenzhen Government Meetings and Business Affairs", Jinwan Hotel is a large hotel integrating accommodation, conference and business and other multi-functional services. The catering includes a luxurious KTV Chinese restaurant. There are 27 rooms (including entertainment rooms), among which the elegant Dragon and Phoenix Banquet Hall can accommodate 450 people for dining at the same time. It is the first choice for wedding banquets, group meetings, and work dinners. The company's total investment is 63.377 million yuan, with a registered capital of 52.737 million yuan. The Municipal Transportation Bureau holds 100 shares. The company's accommodation and reception occupy most of the area, with beautiful environment, quiet and comfortable, and the restaurant also occupies a part of the area. Over the past ten years, with the joint efforts of all employees, the company has achieved good results and has a good development momentum.

2. The company’s successful experience in accounts receivable management

Accounts receivable is a powerful measure for enterprises to expand market share and strive for competitive initiative. With the continuous expansion of business development, the company's internal financial management system has become increasingly standardized, and the management system of accounts receivable has also become more complete. It has successful experience in the following aspects in accounts receivable management:

(1) Formulating reasonable credit policies and effective credit standards. The company's financial department strengthens basic accounting work and standardizes accounting. In addition to doing daily work on accounts receivable and payable, it formulates credit policies and systems for current accounts based on the characteristics of accounts receivable and its own specific circumstances, and strictly implements them. . The company formulates different credit periods, credit standards and cash discount policies based on different periods, different market environments, and different sales partners to create conditions for reducing bad debts as much as possible.

(2) Conduct risk queuing and determine credit rating. The company determines the standards for evaluating credit quality through investigation and analysis of customer credit information. Analyze the current ratio, quick ratio, cash flow liability ratio, which reflect the customer's short-term debt repayment ability, as well as the assets and liabilities, equity ratio, contingent liability ratio, interest earned multiple and interest-bearing debt ratio, which are indicators of the customer's long-term debt repayment ability. Combined with the company's ability to bear risks and the need for competition, the credit levels of customers are divided, and different credit preferences or additional restrictions are given to customers of different levels.

(3) Prepare "Accounts Receivable Collection Report" on a regular basis.

The company sets up an "Accounts Receivable Collection Report" based on the customer's account period, which reflects in detail the occurrence, increase or decrease, balance and age of each account receivable of each internal business department and each customer's financial information. Every week The credit control manager in charge of the financial department will send it to the relevant business department personnel for follow-up. At the same time, we strengthen contract management and conduct tracking and analysis of customers' contract execution to prevent the occurrence of bad debt risks. Through the preparation of the "Accounts Receivable Collection Report", the company's management decision-makers and relevant departments can accurately, timely and comprehensively grasp the current status of accounts receivable and formulate targeted debt collection policies.

3. The company’s main problems in accounts receivable management

The entire accounts receivable management system of Jinwan Hotel Co., Ltd. is relatively comprehensive and standardized. With the rapid changes in society and rapid economic development, companies are also facing new challenges. In practice, I also learned that the company still has the following problems in accounts receivable:

(1) Occupying working capital and reducing the efficiency of capital use. When selling goods on credit, inventory is issued but the payment cannot be recovered at the same time. A large amount of working capital is occupied by accounts receivable, resulting in a shortage of cash inflow, affecting the company's capital turnover and thus affecting its normal operations.

(2) Increase operating costs and weaken short-term solvency. Although credit sales have enabled the company to generate more revenue and increase profits, the cash inflow has not increased. Moreover, the company has to invest a certain amount of manpower, material and financial resources in the collection of accounts receivable, which has accelerated the company's The cash outflow also weakened the company's short-term solvency.

(3) The aging of accounts receivable is getting longer and longer, increasing the risk of bad debts. If accounts receivable are not cleared in time and the company cannot collect monetary funds on time, it means potential bad debt risks. The longer the age of the accounts, the greater the risk of bad debts, which will increase the cost of collection. The company also had long-term credit customers (self-employed units) turn out to be empty during the agreed checkout time.

IV. Analysis of the company’s success and problems in accounts receivable management:

(1) The management of accounts receivable is a link that an enterprise must pay attention to , the credit standard of accounts receivable is a necessary way for the company's income transactions. In order to reduce bad debts, the company's accounts receivable must be collected regularly. Therefore, success in accounts receivable management will help the company's financial collection and payment management and benefit the development of the enterprise.

(2) Accounts receivable occupy the turnover of working capital, causing the development of the enterprise to lag behind other enterprises. The increase in operating costs has led to the company’s cash outflow continuing to increase. The hotel has more credit customers than accounts receivable. The longer the payment time, the greater the amount of bad debts, which increases the risk of the hotel's accounts receivable recovery, which is not conducive to the management of the hotel's financial personnel and reduces the hotel's profits.

5. Improvement Suggestions

In view of the company’s deficiencies in accounts receivable management, I put forward the following improvement suggestions based on my professional learning:

(1 ) should use the aging analysis method to calculate the age of each account receivable and the average age of all accounts receivable, and use this to strengthen the collection of accounts receivable. In order to speed up the realization of accounts receivable, in addition to formulating reasonable reward and punishment measures, reasonable and effective procedures and methods for collecting accounts should also be formulated, such as using communication methods such as phone calls, letters, and emails, as well as personal visits or entrustments. Specialized debt collection agencies collect payments, and if necessary, can also initiate legal proceedings against customers who owe debts to recover accounts receivable.

(2) Pay attention to the credit evaluation of customers. Salespeople cannot blindly pursue sales volume. Collection is a link that requires more management and prudence than sales. To avoid the risk of accounts receivable, it is necessary to regularly conduct credit evaluations on customers and determine sales policies based on the credit evaluation results.

When establishing a new cooperative relationship with a customer, a review must be conducted beforehand to comprehensively evaluate the customer's character, ability, etc. After the contract is executed for a period of time, a comprehensive review must be conducted on the customer. For some companies whose gross profit is not ideal, Customers, while looking for problems with their own cost control, also need to terminate contracts with customers who do not have reasonable profits.

(3) Long-term and dynamic supervision of customer reputation is required. Due to the influence of various factors in the market environment, the customer's operating conditions and solvency will also change accordingly. Therefore, after establishing a long-term cooperative relationship with the customer, attention should be paid to follow-up supervision and investigation, and sales strategies should be adjusted according to the customer's situation.

If a company wants to develop, it must expand its business, and credit sales will inevitably occur. The risk of collection of accounts receivable and the resulting financial risks will always coexist. As long as the company adopts appropriate credit policies and effective Management methods can reduce the risks of accounts receivable and maximize benefits. I believe that with the correct leadership of the company's management and the joint efforts of all employees, the company will make new breakthroughs and achieve better development in all aspects in the future.

6. Investigation experience

Although the social investigation in Jinwan Hotel Co., Ltd. did not last long, a lot was gained. Through this practice, I have a deep understanding and feel that there is still a certain difference between theory and practice. Therefore, during the practice, I can take the initiative to ask for advice, learn with an open mind, and try to integrate theoretical knowledge into practice. , which has brought its own theoretical knowledge to a higher level, and its practical ability and level have also been greatly improved. Hotel Survey Report 3

1. Recruitment and employment of employees

xx Hotel takes the initiative in its own hands in the recruitment and employment of employees, and passes strict interviews and recruitment Tests, etc. do not obtain information about job applicants to determine whether the job applicants’ skills and knowledge are consistent with job requirements. At the same time, when recruiting employees, the hotel also provides job seekers with a comprehensive and objective introduction to the hotel situation, employee work content and requirements, and the training, promotion, salary, benefits, etc. that the hotel can provide employees, so that job seekers can make judgments from this information. Whether you are satisfied with the job you are applying for and whether you are qualified for the job. This approach will help XX Hotel select better employees, and will also help employees strengthen their confidence in long-term work and struggle in the hotel, and enhance the cohesion of the company.

2. Pay attention to employees’ career plans and meet their personal development needs

xx Hotel guides employees to determine their career goals and helps them design their personal goals from the moment they enter the store. Growth plans and provide employees with appropriate development opportunities. This reduces employee turnover and improves employee satisfaction.

The more effective career development practices used by hotels and hotels include the following:

(1) Emphasis on employee training

In the rapid development of hotels, Today, the managers of xx Hotel realize that people are the most important factor in the success of the hotel. Only high-quality employees can improve the competitiveness of the hotel. They not only emphasize short-term economic benefits, but also do not ignore employee training because training will increase corporate costs and reduce profits. Therefore, the managers of xx Hotel adhere to the principle of "employees first", attach great importance to employee training, and provide them with various recharge opportunities. Provide a series of training guidance based on the characteristics of employees. In addition to classroom training, there are also participatory and heuristic methods such as temporary acting supervisors. Employee training is comprehensive. In addition to various job skills training, there is also comprehensive quality training.

(2) Establish an in-store recruitment system

xx Hotel should use public means such as bulletin boards to provide information on vacant positions to all employees, so that employees who meet the requirements have the opportunity to apply. At the same time, when hotel positions are vacant, the first step should be to conduct open recruitment in the store to encourage employees to have promotion opportunities as long as they work hard, giving employees room for development. When it cannot be replenished in the hotel, it will be replenished from outside the store.

(3) Regular job changes

Hotel employees, especially front-line service employees, usually have a relatively single job. Employees who engage in repetitive tasks for a long time will easily become bored and service quality will also decrease. xx Hotel changes employees' jobs through job rotation, arranging temporary tasks, etc., and provides employees with a variety of experiences to familiarize them with diverse jobs. Through employee cross-training and job rotation, it can not only avoid employees' boredom with monotonous work to a certain extent, improve employees' work enthusiasm, but also save hotel labor costs. In addition, through job rotation, employees not only master the service skills of multiple positions, but also become familiar with the service procedures of other positions, which helps to improve work coordination between departments.

(4) Provide employees with self-assessment tools

To establish a correct career development plan, employees must fully understand themselves and understand themselves, so that they can determine practical career goals. XX Hotel has adopted a set of "Basic Talent Assessment Software" to help employees conduct self-assessment. This software can test every employee who applies for career design. Through the test, testers can understand their greatest potential. and the positions that are most suitable for you, so that you can quickly determine your development direction and maximize your potential in practice.

(5) Provide multiple promotion paths

In hotels, front-line service employees often have only one development path, which is to be promoted to management positions. Although many excellent service personnel have taken up management positions after training and training, and are fully capable of administrative management. However, there are also many excellent service personnel who are unable to do administrative work well, or do not like to engage in administrative work, and the front line of service work has lost a number of backbones. ;