What is the relationship between performance indicators and process indicators?

Performance indicators and process indicators are assessment indicators designed for enterprises. The appraisal object can be a department or a position, such as general manager, department manager, office director, recruitment supervisor, etc. The former is an indicator designed for a certain business. Evaluating the performance of a certain type of business is generally a macro indicator; The latter is an indicator designed for business processes. It evaluates the performance of a business process, which is generally a microscopic indicator.

Although the emphasis of evaluation is different, the same goal is achieved in different ways. All of them are to achieve effective monitoring and management, and finally measure performance through indicators to ensure the realization of enterprise management goals.

Through these two indicators, we can realize comprehensive and systematic monitoring and management of business and business processes from macro to micro. There is no difference between these two indicators in essence, but the design angle, scope and assessment focus of the indicators are different.

The extraction of KPI indicators can be summarized as "cross-focus, responsibility correction". However, in the specific operation process, it is not easy to decompose the vertical strategic objectives layer by layer and extract the word "ten" horizontally in combination with business processes.

1. Break down the strategic objectives of the enterprise and analyze the relationship between each sub-objective and the main business processes. Generally speaking, the overall strategic goal of an enterprise can be divided into several main supporting sub-goals, and these more specific supporting sub-goals themselves need the support of some main business processes of the enterprise to some extent.

2. Identify the objectives of each supporting business process. After determining the supporting business processes of each strategic sub-goal, it is necessary to further determine the overall goal of each business process, and further determine the detailed decomposition content of the overall goal of each business process on the premise of supporting the realization of the strategic sub-goal. The process of using Nine palace map in different dimensions.

3. Confirm the relationship between business processes and functional departments. This link establishes the relationship between processes and work functions through Nine palace map, so as to establish the relationship between processes, functions and indicators at a more microscopic departmental level, and establish the performance indicators of the relationship between the overall strategic objectives of the enterprise and departments.

4, department-level KPI index extraction. In this link, through the relationship between process priority and department responsibility established in the above link, the department-level KPI index is extracted.

5. Unity of objectives, processes, functions and post objectives. Establish the unity of enterprise objectives, processes, functions and positions according to departmental KPI, business process and determined post responsibilities.