What are the main tasks of Guangfa Bank’s customer service specialists?

Answer calls from Guangfa Bank credit card customers, provide high-quality service answers, and let customers experience professional banking services. Based on the overall indicators of the customer service center, continue to improve personal service quality and work efficiency to increase customer satisfaction. Spend.

The specific work content is as follows:

1. Conduct telephone confirmation and registration information based on the customer information provided by the company.

2. Conduct questionnaire surveys with customers over the phone.

3. Provide valid customer data for follow-up.

Extended information:

Guangfa Bank was established in 1988 and is one of the first joint-stock commercial banks in China. Driven by innovation and service-oriented, we implement the corporate culture of "innovation, inclusiveness and advancement" in the process of operation and management, and continue to realize the strategic vision of "complete functions, diversified business, distinctive characteristics, and first-class industry" Move forward. ?

Guangfa Bank is committed to providing customers with high-quality, efficient and comprehensive financial services.

In Beijing, Tianjin, Shanghai, Chongqing, Hebei, Liaoning, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Sichuan, Yunnan, Shaanxi, Xinjiang and other 22 provinces (municipalities and autonomous regions) within the territory.

42 first-level branches and 804 business institutions have been established in 91 cities at the prefecture level and above and the Macao Special Administrative Region, and have established partnerships with 1,720 bank headquarters and branches in 125 countries and regions around the world. Correspondent relationship.

Provide high-quality and comprehensive financial services to more than 280,000 corporate customers, 29.86 million personal customers, more than 48.3 million credit card customers, and 20 million mobile financial customers. In 2016, in the ranking of the world's 1,000 largest banks by the British "Banker" magazine, the Bank ranked 86th in terms of Tier 1 capital.

Reference materials:

Ifeng.com—Guangfa Bank Customer Service Center won the title of China’s Most Valuable Customer Center