What does ground service mean?

the word "ground handling" was originally a relatively broad concept in the civil aviation system, which is the general term for all ground services relative to "air handling". Broadly speaking, ground handling services should include all kinds of services provided by airports, airlines and their agents for passengers and shippers, as well as services provided by air traffic control, aviation oil companies and aircraft maintenance enterprises to airlines. From the narrow sense of air passenger transport, the scope of ground handling services is limited to all kinds of services provided by airlines, airports and other related enterprises, such as ticketing services, general services, check-in services, baggage services, security inspection services, joint inspection services, guidance services, etc.

1. The job responsibilities and work contents of the ground crew are as follows:

1. The staff working on the ground of airlines include check-in (international check-in and domestic check-in), security check-in, VIP customer service, deployment, ticketing, easy boarding and other positions. The post of changing a passenger's air ticket into a boarding pass is called check-in, and the security check includes checking the boarding pass, ID card and security items. The deployment is mainly to command the plane to land and run the parking position of the vehicle. VIP customer service refers to the service personnel of major airlines located at the airport to serve their members. Easy boarding is a VIP room service staff, mainly for VIPs to handle all the formalities from ticket purchase to boarding and the corresponding services.

2. Work content: The domestic airline service includes handling passenger registration at the airport counter, checking documents, weighing luggage, allocating seats and issuing tickets (that is, changing boarding passes for passengers), guiding passengers to go through the customs in the waiting room, boarding the plane and providing broadcast service, reminding passengers to board the plane, VIP service or broadcasting to find passengers who have not boarded the plane. In addition, the service personnel must contact the air kitchen for meals, lost property search and passenger complaints. Ground crew is the front-line staff of airlines to passengers, and they need good service attitude and patience.

second, the composition of the ground crew:

the ground crew is mainly composed of two parts: the airport and the airline. Including the necessary positions such as secretary, accounting, IT, personnel, administration, general affairs, art design, planning and other departments, there are also aviation management departments, passenger business departments, air cargo departments and so on, all of which belong to ground personnel.

Third, the salary of the ground crew:

The general salary of the ground crew at the airport is W2. It is the salary of 15 yuan (about 12 yuan after deducting 3 gold). Plus subsidies to 68 yuan (2 for meals, 3 for cars and 18 for telephone charges). The service desk at the airport is W2.3 after two years, that is, 3 yuan is added to the original salary of 1,5 yuan. Everything else is the same, and the salary of airport maintenance is W3. 2 yuan, the rest is the same.

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