Is BOC Samsung Life a state-owned enterprise or a central enterprise?

BOC Samsung Life is a state-owned enterprise.

With the approval of the China Insurance Regulatory Commission to change the company’s equity, AVIC Samsung Life Insurance Co., Ltd. changed its name to BOC Samsung Life Insurance Co., Ltd. After the company's name is changed, the original insurance contract held by the customer will continue to be valid and all service commitments will remain unchanged. In the future, BOC Samsung Life will make full use of the respective advantages and characteristics of the three shareholders to provide customers with comprehensive, high-quality and efficient insurance protection and wealth management services.

1. Sales Service Commitment

(1) All insurance sales personnel of the company must meet the qualifications specified by the China Insurance Regulatory Authority before they can take up their posts.

(2) Insurance sales personnel who sell insurance products face-to-face shall present their work permit or business exhibition permit and other certificates. When insurance sales personnel sell insurance products over the phone, they shall inform the policy holders of their names and employment numbers.

(3) Sales personnel in personal insurance and bancassurance channels should provide customers with insurance terms, product manuals, insurance tips, etc. before purchasing insurance, fully and correctly explain insurance benefits and liability exemptions, and do not make any false statements. statements and commitments; remind the policy holder to fill in the application form truthfully and completely, read and understand the contents of the insurance terms, and sign.

2. Underwriting Service Commitment

(1) The company will make an underwriting decision within 3 working days after receiving the complete insurance application from the customer. For complete insurance information, no physical examination is required Or the standard business of survival survey, the company will issue an insurance contract within 4 working days after receiving the insurance application information and the first installment of insurance premium.

(2) For businesses that require physical examinations, survival surveys or other insurance information that need to be supplemented, the company will notify the policy holder once and for all within 3 working days of receiving the insurance application.

(3) The company will issue an underwriting decision within 3 working days after the customer completes the physical examination, survival survey and completes the relevant information. For applications where the underwriting decision is standard, the company will make the underwriting decision on its own The insurance contract will be issued within 4 working days after the decision is made and the first installment of the insurance premium paid by the policy holder is received.

(4) If the underwriting decision is for additional conditional underwriting, the company will notify the policy holder in writing within 3 working days of making the conditional underwriting decision, and the company will notify the policy holder in writing when the policy holder accepts and reaches the additional underwriting conditions. If the insurance contract is issued within 4 working days and the policyholder does not accept it or fails to meet the additional conditions, the company will refund the full amount of the insurance premium collected.