Is telemarketing difficult? It's not difficult to make phone contact first: 1. First, we should overcome our psychological barriers of being afraid or refusing to call, and take the first step bravely, and everything will be fine. Not everyone can do a good job in psychological construction. In addition to professional knowledge and accomplishment, we also need superhuman endurance and keen observation-all by human efforts. Remember that when you make a phone call, the other party can't see your expression and attitude, but you can judge your first impression from your voice. Therefore, only by maintaining a happy mood can we have a happy tone and reduce the rejection of the other party, so as to achieve the first step of affinity-caring for each other. Proper greetings can bring us closer together and make them think that we are friends, not just callers. Pay attention to the following points when making a phone call: A. Every company is usually very busy at the beginning of the week, which is the last day for office workers, so don't make a phone call too early, so as not to spend a lot of time but not get the ideal result. B. Adjust the telephone conversation time according to different industries. C. you should have a preliminary understanding of this industry when you call; When you are busy, when you can make a phone call. D. If you know each other's titles, you should address them directly, which will make them feel valued. At the end of the visit, you should express your gratitude and say "I'm sorry to have taken up so much of your time". 4. How to say the first sentence. Frequently encountered situations are: a. The switchboard is unwilling to transfer: say thank you first, hang up the phone, and call again after the whole visit is planned. Maybe the switchboard was busy or in a bad mood. B. The other party indicates that someone is already in charge and doesn't want to transfer: ask the other party politely and judge whether to call again next time. C. The other party said that there is no special person in charge: ask the other party for basic information completely so that you can call again in the future. D. Special person is absent: ask the other party to tell the full name and position of the person in charge, and when he will usually be there. E. Unable to connect or no answer: You should check whether the other party's phone is wrong or faulty through the information desk (e.g. 1 14). F. If you don't want to say more, hang up: Call another time and review your expression or opportunity. 5. If you pass the first level successfully, you should be able to successfully complete the interview, because the first step of success has been taken, and the next step is how to complete a complete customer information card. A keep the customer information card neatly written, so as not to cause you unnecessary trouble. B. extract the highlights of the interview. 6. After filling in the customer information card, the date of telephone contact and the name of the telephone contact person should be added. 7. Ask about the content and industry of the main products sold or manufactured by the other party. 8. If possible, further inquire about the situation of the other company, product requirements and impressions of other cooperative manufacturers. 9. The general process of telephone call: after receiving the telephone call information, tidy it up → prepare tools, adjust your mood → start telephone call → visit each customer, and fill out a customer information card. How to make psychological adjustment: 1. Most people think that making a phone call is either the most humble job or a simple job, but in fact it is not. It is quite difficult to make a good phone call. You might as well tell yourself that you have done a great job. The sense of accomplishment and satisfaction gained by calling is different from that of ordinary work, and you can get applause of the same value. On the contrary, if you make great efforts, you may only get one applause. But don't lose heart, as long as you make unremitting efforts, it may not be that this applause has brought a higher sense of accomplishment and satisfaction, so why not dare to challenge yourself. The frustration that successful telephone callers endure before success is considerable and the time spent is unimaginable. 3. Many companies screen potential customers by telephone, and different qualities of callers often cause some troubles. If the interviewee wants to have a telephone interview, he either hangs up or says he is not available. Telephone interviewers should not be frustrated by being hung up several times, because a successful telephone interviewer may be hung up several times before or even after success. If the interviewee has a bad tone, you should keep a good tone, don't be influenced by this kind of mood fluctuation, hang up the phone politely and re-plan the next call to Japan. When you meet a chattering interviewee, remember not to talk to the other person. You should cut into the key points of the interview as soon as possible, euphemistically hint at the purpose of the other party's call, and end the call in due course. Because this is a wonderful way to refuse an interview, don't be fooled! 6. If you meet an interviewee who refuses to talk, you should be patient and let the other person unconsciously tell us the information you want. 7. Don't expect too much from success at the beginning, and you don't need to have a certain failure. They each have 50. Nothing in the world is absolute, everything is changeable. Expectation is too high, and failure is hard to recover; Expectations are too low to taste the fruits of success. 8. Telephone interviewers should regard being hung up or being rejected by the other party as a kind of training, so as to improve themselves. In this way, your skills and customer information cards will be improved. 9. It is difficult to define what success is. You might as well give yourself some time to complete the goal you want to achieve and do what you can, and you will be happy to do it, remember! Don't wronged yourself to get paid. 10. There are many things that can only be pondered by your own experience, but you can't communicate with words. I hope you can become the best telephone operator in the shortest time. Methods for telemarketers to maintain long-term relationship with customers (1) In telemarketing, the first call with a strange customer is a challenge for most telemarketers. However, for those experienced telemarketers, unfamiliar phone calls have become a habit, and nothing can stump them. The hot issues they care about have begun to shift, and one of them is how to keep in touch with customers for a long time. There are many ways to keep in touch with customers for a long time. Today, we focus on how to make a follow-up call. Let's take an example. After we have a preliminary communication with some customers on the phone, the customers may say, "OK, please give me some information." When a telemarketer calls to follow up after sending an email, the following situations may occur: See the attachment! No matter whether this follow-up call is successful or not, I believe experienced telemarketers will say "no", because experience tells us that more than 80% of customers will not contact you again. So how to follow up the phone call can not only promote sales, but also maintain long-term relations and strengthen customers' goodwill towards us? 1. First of all, it is necessary to determine whether this customer is worth calling him again in the first call, otherwise it is a waste of time. 2. The telephone target is very important. Like the example just now, in addition to knowing whether the customer has received the information, we should ask as many questions as possible to get more information. For example, "What do you think of this question?" "Does it help?" "Where is the help?" "What do you suggest we do next?" "Why?" Follow-up call 3. At the beginning, connect this call with the main points and results of the last call, remind customers of the main points of the last call, such as the commitments made by both parties, and explain the purpose of this call. Don't just tell customers, "I think I should call you …". Typical follow-up call: "Manager Chen, this is * * * from * * Company. When the call ended last Wednesday, we made an appointment to call you today. At that time, we talked about ... I called you today because we have conducted in-depth research on this issue. It may take about 65,438+05 minutes to discuss this result with you. Is it convenient to call now? " 4. When you make a follow-up call to the customer, you'd better give the customer something new and valuable, so that the customer will feel that he has gained something after talking to you every time. In this regard, it is best to brainstorm with your colleagues and see how many valuable reasons you can find to keep in touch with customers. For example, your company's latest products, the scheduled call back with customers, the changes in customer business during this period, and the price determination of customers, etc. "Our company has recently developed a new product with lower cost according to the requirements of customers ..." "I recently saw that your business is being adjusted, so I thought you might need our help ..." "I was reading the newspaper recently, and one of the news items thought you might be interested ..." "When I saw our new product, my first thought was you, and I thought you might benefit from it ..." "I heard a host. So I called you ... "5. When making the follow-up call, I tried to say the following words as little as possible:" The main reason for calling you is to see how you are recently ... ""Go and see if there is any change ... ""Long time no contact, I think I should give you a call ... ""I just want to see if you are ready ... ""See if there is anything you need ... "6. Follow up the general process of the call: show your identity" I am Wang Gang from China Telecom ... "From a certain point to the title of this purpose" Last week, you mentioned ... "The purpose of the call is" Today is to discuss with you the plan to reduce costs " Ask questions and guide customers to participate in the dialogue. "What suggestions do you have for the new scheme I submitted to you?" 7. Make plans, identify valuable customers to follow up, and determine the frequency of telephone follow-up according to different types of customers. 8. It is best to use a customer contact software to manage your customers and improve efficiency.
Is it difficult to recruit telemarketing with irresponsible basic salary of 2000? It's not easy to recruit. There are too many telemarketing companies now, and there is great competition.
Is telemarketing difficult because you don't know what you are telemarketing, so it is difficult to answer. But telemarketing is very harmful to the body, especially to the brain.
Mobile phones or telephones radiate a lot, and telephone sales have to be on the phone all the time. It is not easy to make money.
Is telemarketing difficult? It is difficult to do well in any industry, and it is important to persist. Please, I am also a telemarketer, and now I earn 30 thousand a month.
Is telemarketing really difficult? How to be an excellent telemarketer? Jin Yingzhi made his fortune by telemarketing. He will attend the "China Business Briefing" at the Swiss Hotel at 438+00 on April 6th. You can talk to him face to face then!
Is telemarketing really that difficult? Prepare to go to Baidu telemarketing! It's stressful. How about putting yourself in your shoes for telemarketing? In addition, the radiation is too large, and it is estimated that my head will hurt at the end of the day.
Is telemarketing bad for your ears? There is no good way. It is best not to touch this industry. After all, if you work, answering the phone for a long time is prone to hearing fatigue, and your ears can't get a good rest, which will naturally affect your hearing loss. Try to accept other industries.
Once hearing is damaged, it can't be recovered. I hope to focus on the best health!
Is telemarketing really hard to do? Telemarketing is a profession with almost no threshold, which everyone can do, but if you want to do this profession well, you need to do a lot of preparation.
Learn basic telemarketing skills.
Master the knowledge of customer relationship management
Master the knowledge of home improvement industry, such as decoration knowledge, plate knowledge and certain design knowledge.
Have the basic ability to communicate with customers
Learn from sales champions in the industry
It is also important to get an accurate list.
Cooperate with the sales office
Note that besides, there are many other knowledge to master, such as sales psychology, trading ability training and so on. Besides, it is also important to have a good relationship with old customers.
Telemarketing 1. According to your sales model, the best way to improve your performance is to keep learning and improve your communication skills, because you don't know your product quality, efficiency and other information. Because it is telemarketing, most customers will be impatient, so improving communication skills is the most direct and effective way, by reading more books and materials in related fields. 2. Managing employees well is a skill. Generally speaking, 1 sets an example in two aspects. You should have strong sales ability, pass on these sales experiences to salesmen without reservation, and try to set a good example for salesmen. 2. In terms of policy, to put it bluntly, money, salary and commission should be reasonable. As for the salary, it's reasonable. Different industries and regions have different consumption power, and there is no uniform regulation. No matter how much management experience you have, you really need to buy some books to learn. I'm just talking about a small company that just started, for emergency use. It is not so easy for the company to become stronger and bigger.
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