A 70-year-old man in Zhaoqing has used a landline phone to shop online more than 100 times in three years. Why can he enjoy such considerate "shopping guide" service?

Recently, for Grandpa Fang from Guangdong Province, the most correct thing he did in 2022 was to buy a TV. In his previous life, Grandpa Fang had always been very frugal. He only had a very old radio to keep him company for a long time. Grandpa Fang’s TV was bought during the Chinese New Year this year. This TV is the same as the current TV and has many intelligent functions. During this year, Grandpa Fang would recommend this TV to his neighbors or anyone he talked to. And when he bought this TV, he just made a phone call, and someone helped him choose this TV according to Grandpa Fang's age and the needs of the elderly. And in the follow-up process, the TV will be installed and placed in his home, and he can call him if he has any questions at any time. These personnel are all customer service personnel from JD.com.

So why can Grandpa Fang enjoy such good service? This matter has to start from three years ago. Grandpa Fang's body has not always been healthy. He was diagnosed with diabetes before, and it was very serious. Because of the disease diabetes, some of Grandpa Fang's skin has ulcerated, and because of this disease, Grandpa Fang is very inconvenient in movement. In order to stabilize his condition, he needs to frequently buy some diabetes medicines and potions. In this way, he needs to keep running to the hospital to buy these related drugs, which makes it even more difficult for Grandpa Fang, who already has inconvenient legs and feet.

Afterwards, Grandpa Fang thought of online shopping, a shopping method that many young people now choose. In 2019, Grandpa Fang used his home phone to call JD.com’s customer service staff. , and ask them to buy some items they need online because it is inconvenient for me.

This call was received by Jingdong customer service Xiaojie. After Xiaojie learned about some of Grandpa Fang’s difficult situations, he reported Grandpa Fang’s various situations to Jingdong’s leaders, and later got Leader’s approval. In the future, if Grandpa Fang needs anything, he can call Xiaojie, and Xiaojie will help Grandpa Fang buy everything he needs in life.