Why is it difficult to recruit people in the call center?

Staff turnover rate is high, work intensity and pressure are high, skill requirements and training costs are high.

1, high employee turnover rate: call center work is a high-pressure and high-load work, which has to deal with a lot of telephone and customer problems.

2. Work intensity and pressure: The call center has to deal with a large number of telephone and customer problems, requiring employees to have good communication skills, patience and adaptability.

3. Skills requirements and training fees: Call center work requires certain skills and training, including telephone communication skills, product knowledge and customer service skills. Recruiting and training new employees requires certain costs and resources, which increases the difficulty of recruiting people.