Responsibilities of Hotel Account Manager

Responsibilities of Hotel Account Manager (Comprehensive 2 1)

With the gradual development of society, the frequency of job responsibilities is on the rise, and formulating job responsibilities is helpful to improve the vitality and work efficiency of internal competition. Presumably, many people are worried about how to formulate job responsibilities. The following is the job responsibilities of the hotel account manager I sorted out for you, for reference only. Welcome to reading.

Responsibilities of hotel account manager. Be fully responsible for the daily operation and management of the hotel to ensure the completion of the hotel operation and management indicators;

2. Have a strong sense of safety responsibility, and be responsible for public security, fire control and personal safety of guests in the store;

3. Can effectively use resources, provide quality services, meet customer needs and improve customer satisfaction;

4. Adjust the pricing strategy and sales strategy according to market changes, and analyze the proportion of each customer source and make reasonable and effective adjustments;

5. Responsible for the human resources work in the store, and strive to build a team with high combat effectiveness and high execution;

6. Do a good job in cost control and analysis on the premise of ensuring the selected services;

7. Responsible for coordination and communication with social functional departments to create a good business environment for the hotel;

8. Do a good job of hotel hardware maintenance in a planned and efficient way;

9. Complete all tasks assigned by superior leaders.

Responsibilities of Hotel Account Manager 2 1. Integrate the internal and external resources of the company, be responsible for organizing research, compiling or revising the overall development plan and management and operation strategy of the hotel/apartment, and establish and optimize the apartment operation standard system;

2. Establish the hotel/apartment operation management mode of the group company, carry out and maintain it daily, and continuously improve and optimize it;

3. Implement and monitor hotel/apartment management, ensure the effective implementation of the company's management process, evaluate the management and operation of the hotel/apartment, systematically deal with existing problems, and provide timely solutions to problems arising in management;

4. Formulate and implement the company's annual sales and financial budget, expand sales channels and improve business indicators;

5. Be responsible for managing the company's operation team, and do a good job in performance management and responsibility distribution of department personnel;

6. Complete the work assigned by other leaders.

Responsibilities of Hotel Account Manager 3 1. Be responsible for the market planning, development and sales targets of hotel industry solutions, and make full use of online and offline sales channels to achieve sales targets and market targets;

2. Mining solution sales leads, customer demand research and demand analysis, product technical scheme design in the joint company, scheme demonstration, configuration quotation, pre-bid guidance, technical bidding, etc.

3. Expand the customer resources and channels of high-star hotels, open up target customers and manage customer information;

4. Integrate the company's internal resources and assist in customer loyalty management.

Responsibilities of hotel account manager. Preside over the daily operation and management of the hotel, organize and implement the company's resolutions, and complete the company's annual plan and development plan;

2. Put forward constructive suggestions on the daily work of the hotel, improve the management quality of the hotel, and expand and maintain the hotel customers;

3. Organize the formulation of the company's annual plan and annual budget to ensure the realization of the company's business objectives;

4. Supervise the Finance Department to improve the company's financial management system, strictly abide by financial discipline, do a good job of increasing income and reducing expenditure, and realize the preservation and appreciation of existing assets;

6. Establish a unified and efficient organizational system and working system of Quanjian Company;

7. Ensure good communication between the company and government departments, relevant enterprises and institutions, foreign companies and other important levels;

9. Accept the company's KPI assessment and complete the company's regular assessment index requirements.

Responsibilities of Hotel Account Manager: 5 1. Responsible for all the work in the hotel preparation stage, formulate the objectives of hotel preparation and implement them as planned;

2. Be responsible for the pre-positioning of the hotel;

3. Follow up the hotel construction, design and other work;

4. Responsible for the acceptance of project quality and decoration;

5. Ensure that the hotel is completed, handed over and accepted as planned, and the hotel is opened as planned;

Responsibilities of hotel account manager. Assist the daily operation and management of liquor management companies;

2. Assist in the overall management of its stores;

3. According to the actual market situation, assist in formulating the business objectives and policies of each store;

4. Assist the performance appraisal of each store;

5. Fully assist and be responsible for the safety and marketing management of liquor management companies.

Responsibilities of Hotel Account Manager: 7 1. Be fully responsible for handling all the affairs of the hotel and lead all the staff to achieve all the goals set by the hotel;

2. Formulate the business direction and management objectives of the hotel, including formulating a series of rules and regulations and service operation procedures.

3. Establish and improve the organizational system of the hotel to make it reasonable, streamlined and efficient.

4. Improve various financial systems. Read and analyze the daily and monthly supervision of the finance department, do a good job in cost control,

5, focus on regular inspection of public places and departments, check the quality of service, and convey the inspection results to relevant departments;

6. Hotel maintenance;

7. Maintain good public relations with people from all walks of life, establish the image of the hotel, and receive important hotel guests on behalf of the hotel;

8. Guide discipline, cultivate talents and improve the service quality and staff quality of the whole hotel;

Responsibilities of Hotel Account Manager: 8 1. Be fully responsible for the operation and management of the food and beverage department, and report to the deputy general manager and the general manager, and report directly to the deputy general manager and the executive chef. Carefully organize market research, carefully carry out business design and advertising planning, and accurately locate the market.

2, presided over the formulation and implementation of the market development plan, regular analysis of business governance and market development, in-depth study of competitors' changing competitive strategies, and accurately grasp the market dynamics.

3, presided over the formulation and implementation of catering sales plan, often analyze sales trends and product quality, strengthen internal governance, and constantly improve service level and product quality.

4. Regularly analyze the financial situation, strive to complete the business plan, strictly control all kinds of cost indicators and production and service costs, and completely close the logistics management system.

5, presided over the examination and approval of employee recruitment and training plan submitted to the personnel management department, and assist in the implementation.

6, presided over the formulation of wages, bonuses and other welfare plans, submitted to the personnel department for examination and approval, and assist in the implementation.

7. Presided over the formulation of the governance system and operating procedures of the catering department, established a standardized governance order, and implemented the "Four-level Service Specification for Conventional Governance of Hotel Catering Department".

8, presided over the examination and approval of raw materials, procurement plan, submitted to the warehouse management department, and seriously organize the quality acceptance.

9. Adhere to logistics, engineering power support and logistics management on a regular basis, and supervise the implementation of governance system and safeguard measures.

10, presided over the formulation of fire prevention, theft prevention, fraud prevention, food poisoning prevention and other measures, established perfect and safe rules and regulations, and urged their implementation.

Responsibilities of hotel account manager. Fully responsible for the operation and management of 3 or more stores.

2. According to the company's development requirements and the store's operating data, formulate business objectives and realize the four major objectives of the store in terms of customer satisfaction, turnover growth and profit management personnel development.

3. Be responsible for the self-supervision of QSC internal operation, and strictly cooperate with the implementation of regional supervision to convey corporate culture and brand concept.

4. Responsible for external communication and maintenance of surrounding community relations, and regularly suggest marketing plans to the company in combination with the actual situation of its stores to enhance the brand image.

5. Regularly organize the training of job skills, service awareness and processes of all departments in the store, as well as the career planning of team members.

6. Responsible for personnel management, financial management and fixed assets management of the store.

7. Responsible for uploading and issuing company instructions and controlling various business indicators.

8. Responsible for handling customer complaints, maintaining customer relationships and improving customer satisfaction.

9. Pay attention to cost control, including manpower, water and electricity, maintenance, etc.

Responsibilities of Hotel Account Manager: 10 1. Be fully responsible for the operation and management of the store, formulate effective business plans for the business indicators and work priorities issued by the company, follow up and implement them, and be responsible for the results;

2. Be fully responsible for the on-site management of the store, ensure that the business site is always in a stable and smooth state, and be responsible for the service, quality and cleanliness of the store;

3. It can effectively manage the in-store expenses by objectives and ensure the profitability of the store;

4. The person in charge of store safety needs to be responsible for the property safety, food safety and personal safety of the store and employees;

5. Be fully responsible for the administrative work in the store: training, equipment and facilities, cost, personnel and finance;

6. Crisis coping ability: master the skills and methods of crisis coping, and find, predict and properly handle the crisis when it comes.

The responsibility of the hotel account manager is 1 1 1, and he is responsible for supervising the daily standardized operation of the staff canteen supplier;

2. Ensure the food safety and hygiene of the staff canteen;

3. Review the reasonable pricing of staff canteen dishes;

4. Assist other work arranged by the department;

5. Meet the dining needs of the company and tenants;

6. Handle restaurant complaints and emergencies.

Responsibilities of Hotel Account Manager: 12 1. Responsible for Chinese restaurants, performing tasks in different periods.

2. Formulate the service standard and working system of Chinese restaurants and ensure their implementation.

3. Assist the manager of the catering department to formulate various catering promotion plans and strategies.

4. Supervise employees to serve customers according to standards, evaluate employees' performance, and implement the reward and punishment system.

5. Handle guest complaints and continuously improve service quality.

6. Pay special attention to the maintenance of equipment and facilities, strictly manage materials, and do a good job in restaurant safety and fire prevention.

7. According to seasonal differences and customers' situation, provide suggestions for making special menus in the kitchen.

Responsibilities of Hotel Account Manager: 13 1. Overall responsible for the management of restaurants and kitchens;

2. Reasonably arrange the distribution of people, money and materials, control production together with the kitchen team, and complete the indicators issued by the company;

3. Do a good job in cost accounting and strictly control food safety and environmental sanitation;

4. Be able to listen to and handle all kinds of complaints in time and improve the daily service level;

5, do a good job in employee training, daily management, pay special attention to the attendance assessment, fully mobilize the enthusiasm of employees.

Responsibilities of the hotel account manager 14 1. Target plan management: formulate promotion targets, formulate and implement action plans, etc.

2. On-site management: handling complex or serious customer complaints and emergencies;

3. Financial management: responsible for managing and controlling the assets and funds of the restaurant;

4. Restaurant personnel management: conduct performance appraisal, communication, selection and recommendation for employees.

5. Equipment management: responsible for the inventory and management of restaurant equipment;

6. Safety management: protect and increase sufficient food safety management resources.

Responsibilities of Hotel Account Manager: 15 1. Responsible for the logistics management of the restaurant to ensure the logistics demand of customer service;

2. Preside over the pre-meal meeting of the department (group) in charge and arrange the work of the day reasonably;

3. Be responsible for guiding and supervising the whole work flow of the food delivery department, and coordinate and solve the food-related problems of the kitchen and floor customer service in time;

4, complete other work assigned by the superior leadership,

Responsibilities of hotel account manager 16 1, fully responsible for the service guarantee and unified management of the company's staff quarters,

2. Lead and guide all dormitory administrators to do a good job in regional sanitation and cleaning, supervise the implementation of relevant systems, and maintain a good living environment and management order in the staff dormitory.

3, responsible for the coordination and maintenance of facilities and equipment in the dormitory area, regular inspection, timely detection of service failures, to ensure good and normal use,

4. Listen to the opinions and suggestions of all parties, understand the needs of employees, strive to improve dormitory conditions and improve employee satisfaction.

5. Strengthen the management of electricity, water, fire safety and personnel access in the dormitory area, and realize the management goal of energy saving, safety and order.

Responsibilities of Hotel Account Manager: 17 1. Team management: organize the implementation of the company's relevant systems/processes, implement performance management and team building, and ensure the realization of team work objectives.

2. Office environment management: formulate the company's office environment implementation plan and promote its implementation to create a good office environment for the company's employees.

3. Canteen management: coordinate the daily management of the staff canteen, including the supervision of purchase channels, the management of warehouse materials, the investigation of potential safety hazards, and the management of dining service quality. Keep a good dining environment,

Responsibilities of Hotel Account Manager: 18 1. Under the leadership of the Director of Operations, be responsible for the logistics support of the Universiade athletes' canteen.

2. Be responsible for the statistics and deployment of restaurant ingredients and non-food consumables, and ensure the supply service of the restaurant.

3, responsible for the maintenance of restaurant equipment and fixed assets, and regular inventory, statistical losses.

4. Be responsible for the decontamination of restaurants, the daily management of employees, and create a safe and healthy dining environment.

5, responsible for the daily management of restaurant handling, handling personnel, ensure the kitchen supplies.

6, responsible for logistics training and docking with the warehouse.

7. Other work related to restaurant logistics support assigned by the leaders.

Responsibilities of Hotel Account Manager: 19 1. Be fully responsible for the management of the canteen, including making the overall business plan, cost control and personnel management (including operator management);

2. Formulate management measures suitable for the characteristics of the canteen to ensure the normal operation of daily work;

3. Increase revenue and reduce expenditure, eliminate waste and reduce costs, paying special attention to the use and management of water, electricity, fuel and electrical appliances;

4, strengthen the canteen health and safety management and fire control work, to prevent food hygiene and production safety accidents;

5. Ensure that all employees have food, improve and improve the quality of food, strictly control the procurement channels and food production process, and strictly implement the food hygiene system to prevent food poisoning;

6, do a good job of communication between employees and operators, constantly improve satisfaction, actively collect feedback from all parties, and make records, constantly improve, improve the quality image of the canteen;

7. Focus on box management, food control and canteen environmental sanitation management;

8, complete other tasks assigned by the superior,

Responsibilities of Hotel Account Manager: 20 1. Assist the director to formulate the annual goals and plans of the center, supervise the implementation of all important work and check the results;

2. Assist the director to formulate management mechanism, process and information-related work, and promote its implementation, institutionalize and standardize all work through innovative methods, improve management efficiency and ensure input and output;

3. Assist the director to do a good job in team building of the department and create a positive and hard working atmosphere.

Responsibilities of hotel account manager. Formulate or improve the company's logistics management norms according to the actual situation, and report to the leaders for approval;

2. Supervise the implementation of logistics-related management norms or codes of conduct to ensure the smooth development of logistics work;

3, responsible for the company canteen, dormitory and other daily management work;

4. Be responsible for the greening of the office area and solve the problems in the work in time;

5, timely and properly handle the canteen, dormitory and complaints about safety, greening and other work, improve service quality;

6, responsible for regular inspection of office furniture, equipment, supplies, statistical office related equipment, record the damage or loss, and timely supplement according to regulations;

7. Responsible for the procurement, supply and distribution of logistics materials;

8. Responsible for the management and training of logistics personnel;

9, complete other work assigned by the leadership.

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