Basic etiquette standards for security services

Basic etiquette for security services

1. Work attitude:

1. Obey leadership? Obey the work arrangements and work deployment of superiors to the letter.

2. Be strict with your duties and stick to your post. You are not allowed to leave your post, skip your post or sleep on duty without permission.

3. Integrity and honesty? Treat superiors, colleagues and owners/residents with sincerity, and do not violate the rules.

4. Unity and cooperation? All departments and employees must cooperate with each other and work together to solve difficulties.

5. Diligence and efficiency? Carry forward the spirit of diligence and down-to-earth, and complete the work you are responsible for with high quality and efficiency.

2. Service attitude:

1. Politeness? This is the most basic attitude of employees towards owners/residents and colleagues. Polite language should be used at all times, such as the word "please" "Thank you" at the end.

2. Optimistic? Receive owners/residents with an optimistic attitude.

3. Friendly? Smiling is the most appropriate way to express friendliness, so use a smile to greet owners/residents and get along with colleagues.

4. Enthusiasm? Provide convenient and enthusiastic services to colleagues and owners/residents as much as possible.

5. Patience? You should listen carefully and patiently to the owner/resident's requirements, and try your best to handle them without violating the company's regulations.

6. Equality? Treat all owners/residents equally, without distinction between rich and poor.

3. Appearance:

1. Dress according to the company’s uniform service uniform, be in good spirits, have a good posture, long hair, big sideburns, and hair must not be exposed outside the brim of the hat. The hair under the cap wall shall not exceed 1.5cm.

2. Dress neatly, wear your hat properly, tie your tie properly, and button it up. No one is allowed to expose their boobs with their clothes open, sleeves rolled up and trouser legs rolled up, underwear pagers and keychains are not allowed to be exposed.

3. Items must not be exposed outside the clothes, large items must not be placed in the pockets of the clothes, and the armed belts must be tied tightly.

4. Wear duty equipment when on duty.

5. The attire for work should be kept clean and tidy, buttons should be fastened, coats should not be opened, trousers and sleeves should be rolled up, and ties must be tied properly.

6. Except for work or with approval, you are not allowed to wear or carry uniforms out of the jurisdiction, and you are not allowed to wear uniforms after get off work.

IV. Words and deeds:

1. Be civilized, generous, dignified and steady.

2. Use civilized language and speak naturally.

3. Be in high spirits and have good posture. Keep your head up and your chest up, you are not allowed to hunch your back, stagger around, lean forward or backward, or stretch your waist; you are not allowed to sleeve your hands, put your hands behind your back, put your hands on your hips, or put your hands in your pockets. You are not allowed to smoke or eat snacks while on duty; you are not allowed to put your arms around your back.

4. Humming songs, whistling, and stamping feet are not allowed.

5. No spitting or littering.

6. Pay attention to checking and maintaining appearance, but you are not allowed to arrange personal clothes in public.

7. Do not carry any objects under your arms, knock tables and chairs or play with other objects.

5. Etiquette and politeness:

1. When the owner/resident asks for directions, he must salute and use polite language to briefly explain the location to the other party.

2. When on duty, you should stand at attention and salute when you meet leaders above the security manager or other department managers of the company checking their posts or passing by the duty post.

3. When you go to the security department office or company office, you should wear uniforms as required. Slippers are not allowed. Before entering, knock on the door and call "report".

4. Without permission, you are not allowed to read office materials or documents on your desk at will.

5. When you meet the owner passing by the post, you should smile slightly and say hello; if you need to communicate with the owner/resident for some reason, you can only enter with the consent of the owner/resident.

6. When the owner/resident carries items out of the jurisdiction, he should politely say: Hello, Mr. (Ms.), please show your release slip, and say "Thank you for your cooperation" after verification.

7. When there is no release slip, and you ask the other party to return to the management office for an issuance, you should politely say: "I'm so sorry, please go back again and bring the release slip. We do this for protection." The owners/residents’ property will not be damaged; if we don’t do this, we are incompetent and the leaders will punish us if they find out about it. Please forgive me, sir!? After the other party comes to release the note, they should say: “Thank you for your cooperation!”.

8. Vehicles are parked randomly. After the team members walked to the front (front side) of the vehicle and saluted the driver, they politely said: Mr. (Miss), parking is not allowed here. Please park the car at * *Place, thank you for your cooperation?. If the other party does not listen to the command and advises, and says: Mr. (Miss), I'm so sorry, you can't park here. We do this for your own good. If other vehicles damage your car (or they damage your vehicle) , we will not assume any responsibility. Besides, if your car is parked here, our leaders will see it and criticize us. Please understand our difficulties (and salute more at the same time)?

9. Applicable objects for saluting:

The salute must be standard. Salute when you are 5-10 meters away from the front of the post, and wait until the person receiving the salute passes before you can complete the salute:

< p>　①Leaders above the department manager of the company and persons accompanying the company leader;

　②Relevant personnel of the higher-level public security organs;

　③Leaders and attendants who go to each community for inspection and inspection work;

　④When security inspectors go to work to inspect posts;

　⑤When correcting violations of disciplines and rules or conducting inspections.

6. Duty system:

1. Do your duty conscientiously and stick to your post. While on duty, you are not allowed to chat, fight, do private work, or read books and newspapers; you are not allowed to smoke, drink alcohol, or fight. Dozing off; not allowed to be late, leave early, leave work without permission, or skip work.

2. Be well-groomed and perform duties in a civilized manner. Dress strictly in accordance with the regulations, and be neatly dressed, well-groomed, civilized in language, and warm and considerate in service.

3. Abide by laws and disciplines and do not seek personal gain. When performing duties and maintaining public security, security guards must conscientiously abide by national laws, regulations and company and department rules and regulations. Do not seek personal gain, do not accept bribes, do not engage in malpractice for personal gain, do not frame good people, and do not indulge bad people.

4. Perform duties conscientiously and ensure safety. When on duty, security guards must observe carefully and not let go of any doubts to ensure the safety of the area of ??responsibility.

5. Strictly implement the inspection frequency and shift handover system, report problems in a timely manner if found at work, and actively cooperate with the class and team to do a good job in public security prevention.

6. Pay attention to your own image when on duty, and do not gather in groups except under special circumstances.

7. Security guard handover management standards and operating procedures

1. Responsibilities

① The security shift leader is responsible for commenting and inspecting the handover work.

②The security squad leader on duty is responsible for the handover of the class in charge.

③The security guard on duty is responsible for the handover of specific work.

2. Work procedures

① Ten minutes in advance for the handover, the handover team members should arrive at the designated place to prepare for the handover, and pay attention to their own image. They are not allowed to chase each other, maintain a good posture, and are not allowed to Squat.

②The successor squad leader should organize the whole class to form a team, take roll call and count, keep records, and unify the whole team to walk to each post in an orderly manner, with loud slogans and high energy.

③The replacement squad leader is responsible for checking whether the team members are drunk, delirious, or otherwise unable to work. If they are found to be out of line immediately, their qualifications will be revoked, and the team leader will be reported to the supervisor to find out the reasons and take action. Issue corresponding penalties and pay attention to the precautions on duty.

④ Hand over the shift on time, do not be late, and do not leave early. The handover team member is not allowed to lay off before the replacement team member arrives. When handing over a shift, the taking over team member must clearly explain the security situation of the shift, duty equipment, special instructions, etc. to the taking over team member, and make a duty record.

Both parties taking over the shift must sign for future inspection.

⑤After the shift handover is completed, the taking over team members will report to the monitoring center according to the serial number. The squad leader will go to each position within 30 minutes after taking over the shift and sign the handover status for future investigation.

⑥If any emergencies occur when taking over, the taking over team will be responsible for handling it and keeping records and reporting in a timely manner. The taking over team should actively provide assistance.

3. Shift handover is not allowed under the following circumstances

① The work situation has not been clearly explained, tools, equipment, money, etc. have not been handed over clearly or are damaged and responsibilities have not been assigned. Facilities are incomplete.

② If the on-duty personnel do not arrive to take over, the laid-off personnel are not allowed to be laid off.

③ If records and registration books are found to be scribbled or the workbench and studio are not clean, they will not be handed over.

④ During the handover process, if an incident occurs, the handover should be stopped immediately, and the handover personnel should be responsible for handling it, and the successor personnel should assist.

⑤When handing over a shift, both parties should salute each other.

8. Housekeeping hygiene standards

1. The dormitory floor is clean and free of phlegm, peels, paper scraps and other garbage. The walls are clean and free of cluttered posters, spider webs, etc. The glass in the dormitory is clean and stain-free.

2. No other items should be placed on the bed except quilts. The quilts should be uniform in style and folded into a square shape. The bed sheets should be in a uniform style and the surface of the bed sheets should be clean and odor-free. Shoes should be placed in a line under the bed, with heels arranged in order from high to low. Uniforms and casual clothes should be hung in designated locations. The metal cabinets are neatly arranged and there is no dust on the surface.

3. Cups, toothbrushes, soap boxes, buckets, and towels should be placed in the prescribed positions and arranged in a line as required.

4. There should be no random writing, graffiti, engraving, posting, or hanging on walls, doors, windows, and other areas.

5. The shower room and restroom should be flushed promptly and free of dirt, debris and odor.

6. There are no flammable, explosive, highly toxic or other dangerous items in the dormitory. Click on the next page to view>>>Professional etiquette guide for property security guards