Personal summary report of property company becoming a full member

Time flies, the years are seamless, a period of work has ended, and it is time to become a full member, but we must first make a summary of becoming a full member. The following is my personal summary report on the property company becoming a full member. I hope it helps you. If you like, you can share it with your friends around you!

Personal summary report of property company becoming a full member 1

Time flies, and I have been working in Greentown Green Bamboo Garden Service Center for one year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a Greentown employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year.

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved into the owner;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Making, sending and filing letters and documents. At present, 50 copies of work contact sheet/kloc-0 and 5 copies of rectification notice1/kloc-0 have been sent; 55 tips; The departmental meeting lasts for 23 minutes, and the explanation will be released above 1387.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Greentown, I deeply realized that the details can not be ignored or sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

3. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day, which was just completed two days ago, is the first scheme I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In this brand-new year, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects.

4. Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette;

5. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software;

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work;

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the lovely and excellent team of Greentown Green Bamboo Garden. The cultural concept of Greentown and the working atmosphere of Housekeeping Department have unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!

Personal summary report of property company becoming a full member II

During this time, my main job is security. Through exercise, I am familiar with the whole operation process of company security.

I. Self-examination

I became a trainee security guard in-company on, and it has been almost 1 month today. In the meantime, I think I am fully qualified for this job, and now I have applied for a formal job.

As a new employee, I am worried about how to get along with others and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me complete this transformation very quickly.

During this time, my main job is security. Through exercise, I am familiar with the whole operation process of company security. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leader, and at the same time taking the initiative to share the worries for the leader; If you don't know how to serve, learn from your colleagues with an open mind, constantly improve and enrich yourself, and hope to be independent as soon as possible and make greater contributions to the company.

Second, their own problems.

Of course, when entering the company for the first time, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I would like to thank the company leaders and colleagues for their guidance and help in my entry, and thank you for reminding and correcting my mistakes in my work.

1 month later, I have been able to handle the work independently. Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my business ability. This is my first official job. During this time, I learned a lot and realized a lot. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee here, realize my goals, reflect my life value and grow together with the company.

Third, apply for confirmation.

Here, I apply for becoming a full member, imploring the leaders to give me the opportunity to continue to exercise myself and realize my dream. I will do my job with humility and full enthusiasm, create value for the company, and look forward to creating a better future with the company!

Personal summary report of property company becoming a full member 3

Looking back, the probation period is over. It can be said that the collection of property fees has been successfully completed, and the service to the owners has reached a satisfactory standard. However, there are also many shortcomings in the work. During the trial period, I learned a lot from the customer service reception, the owner's return visit, and the coordination of various problems. I also realized my own shortcomings to a great extent. Although a lot of efforts have been made, some achievements have been made. However, the sweat paid is still far from the work effect. So I want to find out the problem through this summary and serious reflection. In the next stage, the work will be more standardized and the owners will be more satisfied.

I. Completion and Analysis of Important Tasks

1. Daily reception work: fill in the reception record of the customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the handling results, and give timely feedback and pay a return visit to the owner.

2. Information Release This year, our department issued various written notices to customers about 30 times. A total of 54,000 notices were sent by mass SMS, so that the intention of the notice was timely and detailed, and the expression was clear and the words were accurate. At the same time, it actively cooperated with the contents of the notice to make relevant explanations.

From March 20 to 2000, the return visit rate of customer service department was 98%, and the satisfaction rate of engineering maintenance was 96%.

4. Survey of opinions on home service My staff actively walked into the owners' homes of residential quarters while completing their daily work, collecting opinions and suggestions from various customers on the property management process, and constantly improving the service quality and service level of property management in residential quarters of Century City.

5. Establish and improve the owner files. The owner's file has been improved and updated, and the owner's electronic file has been continuously supplemented.

Second, the shortcomings in the work, the problems found and the difficulties encountered.

1. Because I haven't received professional training in property management, I still need systematic study on property knowledge, and my service level and communication ability should be further strengthened.

2. The work follow-up and feedback of the owner's missing projects are not timely enough;

3. The timing, methods and methods of collecting various fees of the property are not perfect; The property fee is due, the owner urges payment, and the water and electricity prepayment fee is insufficient.

4, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

5. The customer service work is trivial and complicated, and scientific and formal workflow is urgently needed to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

Third, the direction and thinking of future work

On the basis of doing a good job in charging fees and daily work, we will continue to strengthen the training and guidance for employees, further clarify various responsibility systems, strengthen departmental work discipline and service standards, and do all the work in time according to the objectives, budgets and work plans.

1. Further refine and clarify the work scope and content of department employees;

2. Strengthen training to ensure that the employees of the department are competent for the corresponding positions and continuously improve the service quality;

3. Strengthen the disciplinary management of the department to make the work rigorous and disciplined;

4. Strengthen the follow-up of all kinds of information and work conditions to ensure the smooth and accurate information.

To sum up, during the probation period, with the full support of the company's leaders, with the strong cooperation of all departments, and with the concerted efforts of employees Qi Xin, I worked very well. Although some achievements have been made, it has not fully met the requirements of the company, and there is still a long way to go before the advanced standards of property management. I will definitely strengthen my study in the future. Under the direct leadership of the manager of the property management company, I will provide standardized, fast and effective services for the owners, do a good job in reception, and create beautiful and comfortable rooms for the owners.

Personal summary report of property company becoming a full member 4

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, make a personal work plan, focus on your own work, earnestly perform your duties, and make a personal work summary report.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of-,on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for the whole year of 2004 has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and the copywriting management has got started quickly. I have mainly done the following two tasks: First, I have done data entry and document sorting. I carefully input and print the information documents and relevant meeting minutes involved in the management office, make forms and documents according to the work needs, draft reports and summarize the office work. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

In the half year's work in 2009, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to the lack of work practice and related work experience, the work in 2004 has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

(4) Make a good work plan for the second half of the year, and strive to carry out all the work better.

Personal summary report of property company becoming a full member 5

I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, my own tongue-tied ability is "bigger than the sky"

When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb to the top of the "building" with insufficient ladders to show sincerity and dissatisfaction.

Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.

Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.

"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.

We "-people" want to do the details, that is, we should pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.

"-"six hearts "service can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the cumulative result of what they have done.

Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things. This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.

I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.

I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.

Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.

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