Job responsibilities of the front office manager

The front office manager is the commander of the front office operation and is fully responsible for the operation and management of the front office department. Specific responsibilities are as follows:

1, responsible for the reception and management of the hotel lobby, familiar with the functions of the lobby service facilities and systems.

2. Manage the front office operation, recruit staff, motivate and supervise staff training, control service quality and ensure customer satisfaction.

3. Analyze relevant market plans, formulate departmental work plans and complete work reports.

4. Make the room reach the expected occupancy rate and get the expected room income.

5. Supervise the heads of subordinate departments, assign tasks, clarify job responsibilities, and adjust work deployment at any time.

6. Maintain good customer relationship and be able to handle customer complaints independently and effectively.

7. Assist the hotel and superior leaders to deal with emergencies.

Requirements for the position of front office manager

1, has a good professional image and temperament, and knows basic reception etiquette.

2, familiar with the administrative and office management related workflow, good communication, coordination and organizational skills.

3. Fluent standard Mandarin, strong language expression ability and strong sense of confidentiality.

4. Good teamwork ability, high sense of responsibility and initiative.

5, skilled use of office automation equipment and office software.

6, good at communication, lively and cheerful, articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies.

10, the front desk reception itself is not divided into men and women, but because of the temperament characteristics, women are more suitable than men.