Foshan funeral home service guide

In order to further improve the service quality, establish a new image of the industry, and give full play to the "window" role of spiritual civilization construction, from June 1 day, 2000, the service commitment was implemented to the society:

(1) provides 24-hour collection service to ensure on-call service. Under normal circumstances, it takes no more than 30 minutes for Chancheng District to arrive at the scene after receiving the call.

(two) clean clothes, civilized words and deeds, enthusiastic service, providing "one-stop" guidance service from reception to departure.

(3) Strictly abide by professional discipline and never accept funeral red envelopes and articles. Employees who accept red envelopes and articles in funeral services will be dismissed regardless of the amount once verified.

(4) The service items shall be clearly marked for the mourners to choose voluntarily, and the fees shall be charged in strict accordance with the charging standards approved by the price department and the superior competent department.

(five) in strict accordance with the operating rules, be kind to the dead, steady lift light put, don't drag don't pull, no falling corpse phenomenon.

(6) Civilized stoker, ensure the purity of ashes, burn the remains and distribute the ashes.

(7) Simplify procedures so that the waiting time for bereaved people to go through business procedures in the library does not exceed 15 minutes.

Convention on funeral services

Kind attitude and civilized language.

Be polite and dignified.

Neat clothes and quiet environment

Good service, no gifts.

Detailed rules for serving the people

According to the ten provisions and requirements of Foshan Civil Affairs Bureau for serving the people, these service rules are formulated:

(1) Body collection service. Undertaker can call, and the museum will send a car to collect the remains at the appointed time and place. According to the requirements of bereaved people, provide services of wiping body and changing clothes.

(two) dressing, makeup, body preservation services. According to the requirements of the bereaved, the staff can provide services such as anti-corrosion, body washing, changing clothes, plastic surgery and makeup for the remains collected in the museum.

(3) Cremation service. When cremating the remains in our library, the mourner must make an appointment for cremation one day in advance with a valid death certificate issued by the public security department or the hospital. If there are no special circumstances, the museum will cremate the remains according to the scheduled time and ensure the purity of the ashes.

(4) ashes storage service. Our library can provide long-term or temporary ashes storage service for mourners, with a term of five years, which can be renewed after the expiration, and temporary storage can be kept free of charge 10 day.

(5) services for transporting remains. If the mourner needs to transport the remains collected by the museum back to the place of origin for cremation, or transport the remains from other places back to the museum for cremation, the museum can provide the services of transporting the remains in accordance with the relevant regulations of the province and civil affairs.

(6) Shuttle funeral service. If the bereaved person needs to rent a car to pick up the bereaved family, he can call, and the museum will send a luxury bus to provide thoughtful service according to the scheduled time and place.

(seven) write farewell hall wreath and elegiac couplet service. If undertaker needs to rent a farewell hall, write wreaths and write couplets, it must agree on the service content one day in advance, and the museum will provide services according to the agreed content and time.

(8) Other services. The museum has disposable cremation coffins, shrouds, shoes, urns and other funeral supplies, as well as flowers for the mourners to choose freely.

(9) All funeral services provided by the museum are charged in strict accordance with the standards approved by the civil affairs and price departments of the government, and the charging standards are publicized to the masses on the wall.

(10) Funeral services are provided by telephone 24 hours a year.

(eleven) the museum staff should be clean and tidy, civilized in words and deeds, enthusiastic in service, not arguing with the masses, not extorting property from the mourners, and not accepting gifts (including red envelopes) from the mourners.

(12) If the cadres and workers of our library violate the service rules, they shall be ordered to apologize to the parties concerned, and given criticism and education, bonus withholding and administrative sanctions until they are removed.