Mercedes-Benz and BMW were also affected, and the car market was in chaos for maintenance. It turned out that 4S stores were the biggest pitfall!

As of now, the number of cars in my country is about 240 million, and it is growing at a rate of about 10% every year. Behind the rapid growth is the barbaric growth of the auto repair industry.

Generally speaking, the repair and maintenance of each 4S shop are all in good shape, and car owners are relatively reassured. Some car owners even have their cars repaired in a 4S shop from beginning to end. Although the price It's more expensive, but generally you don't have to worry about the quality of the parts. The most important thing is that most people don't know much about cars and don't trust car repair shops outside, so they can only spend money to buy insurance.

But there are always a few exceptions!

The Mercedes-Benz Big G had "minor injuries but major repairs". The 4S store was found guilty of fraud in the first instance and paid three times the repair cost!

Mr. Dong from Beijing drove his Mercedes-Benz and hit a road isolation post. The overall injury was not serious. However, when he sent it to the 4S shop for repair, his vehicle was "overhauled" and replaced back and forth. The total cost of the front axle and frame assembly is more than 400,000 yuan. The most surprising thing is that Mr. Dong’s car was unable to undergo annual inspection because the 4S shop privately engraved the frame number during repairs.

Subsequently, Mr. Dong took the company that owned the Mercedes-Benz 4S store to court. The court held that the company replaced the front axle and frame of a vehicle that did not need to be replaced, and privately stamped the frame number, which constituted fraud. It then ruled that the 4S shop should put the original frame back into Mr. Dong's vehicle and pay three times the repair cost. Compensated Mr. Dong with more than 860,000 yuan. Finally, on December 10, 2019, the Tongzhou Court ruled that the company should compensate Mr. Dong for losses of 860,000 yuan within 7 days from the date of the judgment taking effect, and install the original frame back into Mr. Dong’s vehicle.

It is worth noting that the 4S store in this incident has the same owner as the Xi'an Lizhixing Automobile Co., Ltd. involved in the "Xi'an Mercedes-Benz female owner sitting on the hood to defend her rights." At the same time, after searching for this incident online, we can see that there are many similar cases, and they are all Mercedes-Benz cars!

The newly purchased BMW turned out to be a defective car that had been spray-painted, and the 4S store was found guilty of "partial fraud"

On March 29, 2019, Mr. Liu from Cangzhou, Hebei Province went to Cangzhou City Haobao Automobile Sales and Service Co., Ltd. borrowed more than 400,000 yuan to purchase a BMW X4. On the day after he picked up the car, Mr. Liu drove his new car to have the film applied. When he was applying the film at the car maintenance center, Liu Jingfeng was stunned by what the staff said, saying that the back of Mr. Liu’s new car had been spray-painted!

Subsequently, Mr. Liu entrusted the car to the Forensic Appraisal Center for identification, and the final conclusion was that the car had indeed been spray-painted. Mr. Liu then took the BMW 4S store to court.

Finally, according to the judgment of the Xinhua District People’s Court of Cangzhou City, Hebei Province, it was determined that the behavior of the BMW 4S store was “partial fraud” and the BMW 4S store was ordered to return all expenses to Liu Jingfeng and pay compensation17 More than 10,000 yuan.

More and more car companies and dealers bully the weak and fear the strong, and will eventually destroy themselves! When we open the news APP on our mobile phones, we can often see similar news about a certain consumer having difficulty safeguarding their rights, a certain company being irresponsible, and a certain 4S store harming consumers, and most of the exposure is about well-known and high-selling car brands. , often while maintaining high profits, these companies are still using various means to squeeze more profits from customers. But after being exposed, these companies immediately changed their attitude and became polite.

If you focus solely on making huge profits, coupled with the decline and indifference of after-sales service attitude, it will not only chill consumers, but also seriously damage the reputation of the brand.

Finally, the industry needs to increase supervision, determine standards and standardize services, and while waiting for the improvement of regulations, practitioners should be more self-disciplined, less routine and more sincere. At the same time, the auto repair industry is on the road to becoming legal and compliant. In the future, providing car owners with an institution they can trust to maintain their cars requires the efforts of every practitioner. As consumers, if their legitimate rights and interests are violated, we must protect our legitimate rights and interests through legal means.

What else do you think about the maintenance chaos in 4S stores? Have you also been cheated?

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This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.