Summary of work in furniture industry

Summary of work in furniture industry

Summary is a written material for reviewing, examining and evaluating the study or work in a certain stage afterwards, which can guide our study and work life in the next stage. Therefore, we should make a good review and write a summary. So what's the format of the summary? The following is a summary of my work in the furniture industry. Welcome to read it. I hope you will like it.

summary of work in the furniture industry 1

With the support and help of leaders and colleagues in the furniture store, I have continuously strengthened my work ability, conscientiously completed all the tasks I undertook with the attitude of striving for perfection in my work, and made considerable progress in my work ability, laying a good foundation for my future work and life. Now I would like to summarize some of my sales experiences and work as follows:

1. Study hard and strive to improve my professional quality.

Because I worked at the grass-roots level in the furniture industry after graduation, I knew more about the furniture organization at the beginning of my work, which is very helpful to my present work. I have to learn a lot about the industry and salespeople, so that I can not be eliminated in the constant development and change of the times, and the work we do is changing with the constant change of the times. The way to adapt to the needs of the work is to strengthen learning.

second, keep your feet on the ground and work hard.

As a furniture salesman, no matter in the work arrangement or when dealing with problems, you have to think carefully and be independent. All these are the responsibilities that the salesman can't shirk. To be a qualified direct selling salesman, we must first be familiar with business knowledge and enter the role. Have a certain ability to withstand pressure, work hard, step by step, pay attention to details. Secondly, we should take our job and everything assigned by the leaders seriously. Take it seriously, handle it in time, without delay, delay or perfunctory.

third, there are problems.

through a period of work, I also clearly see that I still have many shortcomings, mainly as follows:

1. I didn't follow up and pay a return visit to the intended customers in time, so I should classify the customer's intentions in the future work, mark them well and pay a return visit regularly to prevent forgetting the customer information.

2. Due to limited ability, some things are not handled properly. It is necessary to strengthen the study of salesman's norms.

fourth, personal feelings and experiences.

1. Don't contradict customers easily. Listen to the needs of customers first. Even if you disagree with yourself, you should politely refute it, give a positive attitude to customers and learn to praise them.

2. Ask the customer. Do not be ashamed to ask questions. Don’t claim to know what you don’t know. Listen to customers' requirements and their craftsmanship with an open mind.

3. Seek truth from facts. Only by targeting different customers can we seek truth from facts.

4. Know what you know and avoid weaknesses.

In short, I have gained a lot through hard study and constant exploration in my work, but I also have a little regret. I firmly believe that as long as I work hard, I will be able to do it well.

Finally, I wish the furniture store a prosperous business and rolling financial resources in the new year! I also wish myself a soaring performance in the new year! Summary of work in the furniture industry 2

I have been working in the shopping mall for 11 months in a blink of an eye since I entered the shopping mall to work as a furniture shopping guide. In a blink of an eye, I have gained a lot from this year's work, which can be summarized as follows:

First, treat all customers entering the store as our relatives and friends.

this is my furniture shopping guide's working skill about mentality. Imagine how we will accept our relatives, friends or friends when they come in to buy their own furniture. Facing customers with such an intimate attitude, customers will still feel cordial.

second, pay attention to customers and sincerely praise them.

Sincerely praising customers is also an important skill in shopping guide work. Sincerely praising customers can also increase sales, not only improve sales, but also make shopping guides and shopping malls form a good impression among customers.

thirdly, the skills of using the calculator in the quotation process.

The quotation process of furniture guides needs to be repeated and accurately calculated. Before receiving customers, you should be equipped with a calculator, pen and paper to record and calculate. All these can prove that you are a professional shopping guide.

fourth, a pleasant reception mood.

Try to be a warm and cheerful person. In the process of receiving customers, think of some happy days, let your cheerful mood infect customers and make sales achieve good results.

Fifth, constantly update your greetings.

in many cases, a polite and exquisite greeting from the shopping guide may attract customers into the store to buy. The most common greeting way is "Welcome, come in", but it can also be changed appropriately, such as "Please come in our store and choose" and "Welcome, what can I do for you".

The above is my summary in the past year. I will continue to strengthen my professional knowledge and shopping guide skills in my future work and become an excellent shopping guide. Summary of the work in the furniture industry 3

As the manager of a furniture store, the work in the store this year is summarized as follows:

1. Spirit

An excellent manager must have strong professionalism, love his job, be energetic and be brave in pioneering.

Second, knowledge

This condition determines the sales ability of the store manager and is the basis for doing a good job in sales. Including the following aspects:

1. Commodity knowledge. Be familiar with the production process, quality characteristics (including fabrics, materials, paints, etc.), functions (under what environment and conditions), specifications and models (including fabrics and products, etc.), production cycle, delivery time and inventory of all goods in the mall: understand the usage, maintenance and repair knowledge of goods; Understand the relevant situation of competitive products in this industry;

2. Enterprise knowledge. It is necessary to master the company's historical background, business philosophy, production capacity, product structure, variety series, technical level, equipment, service mode and development prospect. Understand the company's sales situation and sales network in various regions.

3. User knowledge. Understand the consumption psychology, consumption level and basic requirements of furniture buyers (including potential customers) for their home environment layout.

4. Market knowledge. Understand the environmental changes in the furniture market and customer satisfaction. Because when you communicate with customers, you effectively use body language (such as eyes, expressions, etc.) to convey your sincerity. Moreover, when introducing goods, gaining customers' trust in our goods by attacking other similar products will only backfire and even make customers feel disgusted. Finally, when talking about problems, it is very convincing to try to put yourself in other people's shoes.

Third, know the customers

When talking with customers, the store manager can start to know the customers' choice intentions in terms of their purchase motives, living space, home decoration style, personal color preferences and general economic situation, so as to introduce the goods in a targeted manner.

Fourth, seize the opportunity

According to the different purposes of customers, different reception methods should be adopted. For customers with strong purpose, the reception should be active and rapid, and the other party's questions should be used to seriously demonstrate the goods without losing the opportunity; For customers who are hesitating and are "shopping around", the store manager should patiently explain the characteristics of this product to them, don't rush for success, and allow customers to compare and consider before making a decision; For customers who have become buyers of goods, they should continue to keep in touch with the guests, and focus on introducing the company's services and other complementary goods, so as not to feel left out.

V. Guiding consumption

When the customer already knows something about his favorite product, but is still considering it, the store manager can help the customer make a choice according to the knowledge of home decoration, tell him what effect this product can achieve, and can also inadvertently talk about the high level of consumer groups of this kind of goods, so as to effectively promote the final transaction. The most important thing to guide consumption is that the store manager introduces the products with deep professional knowledge and provides professional advice to customers.

VI. Handling opinions

In sales work, customers' opinions are often heard. An excellent store manager should not be disturbed by customers' different opinions. The store manager should first try his best to provide the buyers with their favorite goods, so as to avoid the emergence of objections or minimize them. For the objections that have appeared, the store manager should listen patiently. If the opinions put forward by customers are incorrect, he should give a polite explanation. On the contrary, we should express our gratitude with sincerity.

VII. Pay special attention to after-sales

After-sales service is a more important link than selling goods, and it is also a very important link in dealing with the buyer relationship between enterprises and customers. It can build consumers' trust in enterprises, not only strengthen the connection between merchants and customers who have purchased goods, but also make them become "repeat customers". At the same time, old customers can also influence customers, open up a wider market, and pay special attention to after-sales service from the following aspects.

1. contact customers and guarantee services. After the products are sold, it doesn't mean that the business relationship is interrupted. The store manager should continue to contact customers regularly, keep in touch and serve them. If the customer is satisfied with the product, the store manager should fully fulfill the guarantee of assembly, maintenance and service, and accept the customer's opinions happily and take improvement measures in time.

2. record and save information. The sales department of an enterprise understands the changes of the product sales market by establishing customer files and making work records, which provides useful reference for analyzing and opening up the market and valuable information for improving after-sales service. The information that the store manager should keep and record includes: the customer's name, address, contact information, the name, model, specification, purchase quantity, transaction amount and other valuable information during the customer's conversation (competitors' products put on the market and their marketing characteristics, etc.), the customers' purchase and non-purchase and reasons during the sales process, and what opinions they put forward on the products of the enterprise.

3. Analyze and manage key customers. Key customers are the core part of all customers, who account for a large proportion of all sales profits in the mall, are representative and influential in a certain social level, have taste in home selection, and advocate trends. These customers can be selected from work records and customer files, and the store manager regards such customers as key public-private relations in after-sales work, which is an important marketing means; According to experience, some customers who may become key customers at some time in the future can be considered as potential key customers, and such customers must also attract the attention of the store manager.

this is the knowledge and experience I learned in furniture sales this year, including some sales skills. I hope that next year, the furniture industry will usher in a new spring. Summary of Work in Furniture Industry 4

Sales is a process. Getting a customer's contact information means that the customer is willing to include you in his choice plan, which increases the possibility of successful sales. The store is the most important unit to collect customer information, so it is necessary to strengthen the collection of store information. The summary is as follows:

1. In terms of furniture expertise:

1. In terms of product knowledge: strengthen familiarity with the production technology, material characteristics, specifications (including fabrics and products), production cycle and delivery time of office furniture products. Understand the usage, maintenance and repair knowledge of products; Understand the relevant situation of competitive products in this industry;

2) knowledge of the company: deeply understand the cooperation background, product production capacity, production technology level, equipment, service mode and development prospect between the company and other furniture manufacturers.

3) Customer needs: Understand the consumption psychology, consumption levels and basic requirements of furniture buyers (including potential customers) for producing products. 4) Market knowledge: Understand the trends and changes of the furniture market and the purchasing power of customers, and conduct market analysis in different regions.

5) professional knowledge: further understand other aspects of technology knowledge related to furniture, so as to better communicate with different customers in knowledge and business scope, and understand the changes of design thinking of different decoration and design companies in the new year, so as to better cooperate.

6) service knowledge: understand the basic etiquette of reception and meeting guests (pay attention to the taboos of foreign guests and social knowledge about nationalities and religions) and handle documents carefully, seriously and quickly; Effective use of body language (including posture, language, movements, etc.) to convey information is an effective way to gain trust.

2. Self-cultivation in sales:

1. Psychological testimony at work. Under the leadership of Mr. Pang and Mr. Geng Le, I have carried out a series of basic quality training such as strengthening self-awareness, self-analysis, customer analysis, signing skills, and post-

back support, which has made a more comprehensive preparation for me to recognize and face different negotiation skills of different customers in future sales. I will definitely think of you when I get a high salary, and I will definitely thank you with my actions. All of you have given me opportunities and a platform for development. It is precisely because I have learned a lot of sales skills and improved negotiation ability from you, and with these previous experiences as the foundation, I believe that I can grow up independently in my post more smoothly in the future work. In the process of work, the careful training and example of the two leaders have made me grow a lot. Thank you for your help in my work. These are the accumulation of my knowledge and wealth.

2) Adjustment of professional mentality. A salesman's day should start with the first look in the morning. Every morning, I will wake up from my cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others.

3) development of key customers. I want to say here: I have classified all my customers; If there are clients such as AB, I will treat the clients of Class B as Class A. Only in this way can we have one more Class A than others, and one more Class A will give us one more chance. Visit customers at least three times a week. I think attacking customers is the same as setting goals. First, we should concentrate on being a customer. Only in this way can we achieve results. When the key customers approve, I will shift my energy to the second key customer.

4) Training of signing skills. Although I have been in the company for three months, I regret that I have not signed a single order, such as how to get customers → follow customers → business negotiation → scheme design → successful signing → after-sales installation → after-sales maintenance → interpersonal maintenance. We need to strengthen our understanding of such a process.

5) Shortcomings in my own work. The business experience is not rich enough, and the salesman's toughness and business skills need to be broken. I hope to improve my own shortcomings as soon as possible, give play to my own advantages, and better lay a good foundation for my future sales business and improve my self-confidence.