Will Guotai Junan Futures customer service work on Saturday?

The customer service of Guotai Junan Futures works on Saturdays. The online consultation time is 8:00-24:00, and the unified customer service hotline is: 95521/400-8888-666.

Investment consulting service content:

(1) Risk management consulting service

Assist customers to establish risk management systems and operating procedures, and provide risk management consulting and professional training and other risk management consulting services.

(2) Research and analysis services

Collect and organize futures market information and various related economic information, research and analyze the prices of futures markets and related spot markets and their related influencing factors, and produce, Provide research and analysis services such as research analysis reports or information.

(3) Trading consulting services

Design hedging, arbitrage and other investment plans for customers, formulate futures trading strategies and other trading consulting services; use futures trading software and terminal equipment as carriers , providing clients with transaction advisory services or services with similar functions.

(4) Other activities specified by the China Securities Regulatory Commission.

Extended information:

Customer service responsibilities:

1. Answer the technical calls of various brands and be able to answer customers promptly and accurately according to the knowledge base. Provide standard services to customers;

2. Quickly grasp the company's new policies and new businesses. During the telephone service process, actively promote the company's new products to encourage customers to be willing to use the company's products;

3. Accept the business applications applied by customers and customer complaint calls, and accurately record the content of complaints, and promptly generate electronic work orders for businesses that require assistance from other positions and transfer them to the backend team;

4 , Assist in organizing training materials within the group and coach junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building;

5. For problems or information that are not in the database, record the content of the problem and submit it to the assistant manager on duty for transfer to the business team. Collect mobile business information timely and accurately, work hard to learn mobile business knowledge, assist in collecting customer demand information, and put forward suggestions for improvement of service work.

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