What exactly does a clerk in a hotel room center do?

The related work of the hotel room clerk is as follows:

1, obey the work arrangement of the room supervisor.

2. Be responsible for mastering the guest room status, prepare the guest room status table regularly every day, and notify the guest room floor.

3, responsible for answering the guest phone and master the guest information, and timely notify the waiter and relevant departments to provide services as needed, and make records.

4, do a good job of information collection and data accumulation, accurately answer the guest's inquiry, take the initiative to do a good job of customer service.

5. Responsible for the management and receiving of all keys in the guest room.

6. Be responsible for the registration, storage and disposal of picked-up items and left-over items.

7. Be responsible for the reservation and quality control of flowers throughout the hotel.

8. Be responsible for department attendance and meal card statistics, and receive employees' salaries, bonuses and subsidies.

9, responsible for the overall arrangement of the daily floor staff and off-duty.

10, responsible for the sales of customers' drugs.

1 1, responsible for the management of walkie-talkies and sign-in phones.

12, master the arrival and departure of VIP and administrative guests, and inform the floor to prepare various gifts and items according to the requirements of room layout.

13, do a good job of daily cleaning in the studio and keep it clean and tidy.