A brief discussion on the problems and countermeasures in the management of property management security personnel

Abstract: The security of property management is one of the core tasks of a property management company. This article analyzes the existing problems in the management of property management security personnel and puts forward targeted countermeasures and suggestions in order to improve the quality of property management security work.

Keywords: property management; security personnel; countermeasures

The security work of property management is to ensure that property in the property area under its jurisdiction is not damaged, personal injuries are not harmed, and the owner or property use A series of security management activities such as anti-theft, anti-vandalism, and anti-explosion are carried out to keep people's work and life in order. A good public security environment requires a security team with strong work style, excellent skills, and high mobility to ensure a good security environment. How to manage the security team well has also become a common concern for property managers.

1. Common problems among current property management security personnel

(1) Property management companies have low standards for recruiting security personnel, resulting in a decline in overall business quality

According to the relevant laws on property management in my country, property companies can hire security personnel on their own to provide property services. Currently, property companies in residential areas in major and medium-sized cities across the country are recruiting security personnel on their own. However, property companies, as economic entities, often do so in pursuit of profits. It is very common to ignore the training of these employees and just start working after being issued uniforms. Some property management companies are recruiting security guards. Now as long as they are in good health, have an ID card, and have no criminal record, anyone has the opportunity to become a security guard. Excessive security recruitment conditions will cause many unsettling factors. For example, in some communities, security guards have committed theft and criminals wanted on the Internet have become security guards. These have brought great insecurity to the owners; there are also security contracts in individual communities. They leave their jobs without authorization before they are old enough and take away or destroy some valuable public equipment in the community; some security guards don't even know where the fire extinguishers are because of frequent security guards. These phenomena have brought great insecurity to the normal lives of community owners.

(2) Owners lack due respect for security guards

The poor recognition of property security as a group in society also brings problems to the standardized construction of security guards in property management companies. Hidden danger. At present, many property owners have misunderstandings about the work of property security guards. Many people regard "security guards" as "nanny and nanny". If the entire society cannot have an accurate understanding of the functions of property security and provide a fair and equitable working environment for all security guards, the problem of standardized construction of property management security will become increasingly serious.

(3) Supervision? There are still legal obstacles to security.

Regarding the supervision of property security, judging from the current legislative situation, there are still many law enforcement issues that the public security organs directly intervene in management. However, since property security provides a very special kind of security service, if there is no correct guidance and regulation, it can easily slip to the negative side. Nowadays, people have a very broad understanding of security. Anyone who participates in security protection work is regarded as a security guard. In fact, in the eyes of the public security, security only includes those commercial security guards who are employed by security companies and have received training and certification. However, in the eyes of the public, security also includes internal security personnel hired by companies themselves and property management companies. A person hired to provide security services to the community he or she manages. The former is already under the supervision of the public security organs, but for the latter two categories of personnel, there are still many obstacles for the public security organs to directly intervene in management due to the absence of relevant laws.

2. Suggestions on promoting the standardized management of property security

(1) Strictly control the recruitment of security personnel

Security guards are mainly from retired military personnel Recruitment, a small number of open recruitment from the society, hiring on the basis of merit.

1. Generally speaking, property management companies should have the following requirements for security guards: political reliability, decent style, strong sense of work responsibility; strong sense of the rule of law, love for security services; dare to commit crimes Fight against elements; have no criminal record; be in good health, have a junior high school education or above; be between 18 and 35 years old. If an internal employee of the unit serves as a security guard for the unit, the lower age limit may be relaxed appropriately, but the maximum age shall not exceed 50 years.

2. When recruiting security guards, applicants must have the following documents and certification materials: personal identity card; when recruiting security guards in this city, political review materials must be issued by the police station where the household registration is located; applicants are from other places, In addition to having your ID card and political review materials issued by the public security police station where your household registration is located, you must also submit to the county and district public security organs for approval before you can be hired.

The security guards hired must be trained by the public security organs or security service companies at or above the county level before taking up their posts. They can be formally employed only after passing the assessment. The assessment should cover military skills, cultural level, Mandarin, coordination ability, etc. Only when the quality of personnel improves can we ensure the improvement of service quality and standards.

Security personnel have direct contact with residents and are the link between owners or property users and the property management company. They are the face and window of property management. They have a good working attitude, decent language, and enthusiastic service. A yardstick by which owners or property users measure the quality of property management.

(2) Strengthen the training and education of security personnel

Once a security guard is hired, early theoretical skills training is necessary. Develop scientific and reasonable training lesson plans, supplemented by flexible and diverse training methods. The lesson plan focuses on the combination of theory and practice, and takes the approach of centralized training and assessment of individual soldiers. The training focuses on the discovery and use of talents, understanding the personnel's specialties, skills and hobbies, and achieving the exclusive use of specialists. Only by fully tapping the potential of talents and properly utilizing their roles and expertise can we create a relaxed and fair management atmosphere and improve individual work enthusiasm. Through training, the security guards' vigilance, "four defenses" (fire prevention, theft prevention, explosion prevention, and vandal prevention) awareness, adaptability and physical fitness are improved, so that they can master their own skills. And you must do a good job in the assessment work, and you can only be hired after passing the assessment in all aspects. At the same time, simulation drills for handling firefighting and other emergency social incidents cannot be ignored. Summarize and explore experience from actual combat to truly be prepared.

(3) Reduce security worries

Public security organs should comprehensively arrange management training for property security personnel and only charge cost fees for the training of property security personnel. At the same time, it is recommended that local finance should consider allocating funds to security training institutions when arranging special funds, and solve the problem of training fees for property security personnel through individuals paying a little, companies paying a little, and the finance paying a little, so as to stabilize the property security team. At the same time, qualified property management companies should be encouraged to apply for personal accident insurance for property security personnel, establish a skills improvement training system for property personnel, and provide job transfer positions for personnel who have been engaged in property security for a long time, so as to relieve property security personnel from worries.

(4) Increase the salary of key security guards

It is recommended that the property management company select key members to participate in security qualification training. As long as there are qualified security guards within the property management company, the property management company can build its own Internal security organization, and then key members who have participated in the training will train other security guards. It can also increase the salary of key security guards and differentiate them from ordinary security guards to increase the enthusiasm for security work.

(5) Strictly abide by rules and regulations and carry out humanized management

The so-called "humanization" based on the management system is actually an out-and-out "rule of man". . When security team members violate the disciplines of the property management company and fail to deal with them in a timely manner or do not deal with them properly, they think it is so-called humanized management. These misunderstandings have misled some security team members, making them think that the company's system can not be implemented, and even suspect the violators and The relationship between leaders and so on, over time, they have indulged their selfishness, greed, and laziness, forming bad habits and bad habits, making management more difficult. Looking at the well-known enterprises with humanistic management at home and abroad, they all have a scientific and effective management system. This is true for Microsoft of the United States and Sony of Japan, as well as for McDonald's and Coca-Cola. Advocating "humanization" and paying attention to "human touch" in management does not mean abandoning the management system. A scientific management system is the basis and premise for an enterprise to truly realize "humanization" in management. The author believes that from directors, administrators, Captains and squad leaders at every level should implement the rules to the letter and boldly fight against disciplinary violations, so as to create an upright atmosphere in which everyone abides by the company's system.