What questions do examiners usually ask when recruiting shopping guides?

The problem of applying for shopping guide

I. Questions and answers

Q&A 1: What role do you think shopping guide plays in the social industry? (8 points)

The standard answer is 1: Shopping guide plays a very important role in the field of social work, because every enterprise's products are ultimately inseparable from sales and promotion.

Q&A 2: Why did you choose to be a shopping guide? (6 points)

Answer 2: ...

Q&A 3: Does the shopping guide need to lie? (8 points)

Answer 3: Sometimes it is necessary, and white lies are sometimes inevitable, but there can be no bad deception.

Q&A 4: What do you think is the most basic thing for a good shopping guide? (6 points)

Answer 4: Communicate with customers eloquently.

Q&A 5: What do you think is the most important job of shopping guide? (10)

Answer 5: Promote products and establish a good image for the brand.

Q&A 6: Talk about your understanding of the word "shopping guide". (6 points)

Answer 6: A shopping guide is a person who guides and induces customers to shop.

Q&A 7: Do you think being a shopping guide is helpful to your daily life? Why? (8 points)

Answer 7: Very helpful, because at work, we will come into contact with all kinds of people in society, which not only improves our observation ability, but also enhances our adaptability and judgment.

Question 8: Have you contacted our shopping guide? Do they serve well? Why do you think you are excellent or (not) excellent? (4 points)

Answer: ..........

Second, the problem of adaptability and judgment ability

1, one day there was a male customer, and you were concentrating on sorting clothes. After visiting our store, you greeted him as quickly as possible. But at this time, the male customer's "mobile phone" rang, and you heard his voice louder every time, as if you didn't hear it clearly. What will you do at this time? (16)

Correct answer: Because music is normally played in a specialty store, and there are no other customers in the store at this time (because it says that you are concentrating on sorting clothes), you are fully qualified to turn down the music or turn it off. You should let him know that you have done it for him.

There are many customers at your counter on Sunday, and you are very busy. A customer brought a pair of badly faded trousers to complain about our quality problems. What will you do at this time? (18)

Answer 2: Take it away from the scene quickly, give it to the boss or ask the store to handle it, and then return to the scene for sale quickly. If you don't have a boss, you must have quality problems. Help him change the goods as soon as possible, and then quickly put into sales work.

Third, brain teasers (10)

Please tell a "short story" or joke on the spot. (no theme)

Four, the impression score, more than 80 points for excellent, 60-80 points for qualified, 60 points for unqualified.