Homeinn front office manager recruitment interview questions

The first order is 2314. Reason: I think new customers will leave quickly if they are not greeted. Be sure to greet them first and don't push the business outside. The next step is to pay the customers. Because they have decided to spend money here, they have to take care of the new customers and let them go first. When you pay them, you should apologize to them with a smile for keeping them waiting. Have a good attitude. When you see them looking for a seat, clear the table where they are sitting, so be nice! Then go to purchase the goods after the processing is completed. After all, we are consumers to manufacturers. Of course, we must ask them not to place the goods outside the store when they have not purchased them. This will affect the image of the coffee shop.

Second’s answer is that I will let him do some logistical work first and will not suppress him. Chat with him often, hoping to help him. Because I think team strength is very important. Only when everyone works together can the store be run well. Everyone has self-esteem. If the most precious thing left is suppressed and lost by others, it really doesn't matter.

Three's answer is that you will first ask your employees for their opinions. Of course, only by truly communicating with your employees can they be your right-hand man, not a machine that does things. I think there are several possibilities: 1. Other coffee shops have appeared around our store, creating competition. I think I will launch a series of promotions, even a membership system, discount points to reward old customers, and also attract new customers. 2. The service attitude of our store is not good. This is very important because not every employee has a very good professional ethics. They may encounter unhappy things and their attitude at work is not very good. I think we should introduce a series of reward and punishment systems so that we can better manage employees and mobilize their enthusiasm for work. 3. Product problems: the taste is not as good as before, or the product is too single. Time-honored brands are important for any product, but innovation is more important. Only innovation can keep pace with the times. 4. The environment and sanitation issues in the store, because the sanitation of things at the entrance is very important, this requires the cooperation of employees, and of course it also requires a system.