Customer service specialist’s work experience resume

Customer service specialist’s work experience resume template

Work resume generally refers to the main work history of people with work experience after joining the job. Many job resumes are not just simple work experience, but a concise and concise written introduction to personal physical conditions, education, experience, expertise, hobbies and other relevant circumstances. Resume Template I provide you with a customer service specialist resume, hoping to help you find an ideal job.

Name:

Current location: Guangzhou

Age: 30

Household registration: Zhaoqing

Nationality: Chinese

Marital status: Single

Ethnicity: Han

Integrity Badge: Not applied

Height: 158 cm

Talent evaluation: Not evaluated

Weight: 46 kg

◆ Job hunting intention

Talent type: No limit

Position: Customer service and technical support, property management

Working years: 9 Job title:

Job type: Full-time Available date: One week

Monthly salary requirements: 3,000 to 4,499 yuan. Hopeful working area: Zhaoqing, Foshan, Guangzhou

◆ Work experience

Guangzhou ** Display Products Co., Ltd. Starting and ending years: 2013-01 ~ 2014-03

Company nature: Private enterprise industry: trade/consumption/manufacturing/operation

Position: Customer service specialist

Job description: 1. Responsible Track customers and invitation orders, arrange and follow up on contract signing;

2. Responsible for following up product production, material procurement and production status, monitoring progress in a timely manner, and tracking product delivery on time and quality;

3. Responsible for comprehensive tracking services such as production, delivery, and installation arrangements at major customer counters;

4. Maintenance after product installation, follow-up on quality issues, timely arrangements for rectification and improvement, and regular satisfaction Survey, collect customer opinions and suggestions to improve customer satisfaction;

5. Compile and check monthly statements and confirm with customers, collect payments, etc.

Reason for resignation: Personal reasons

Guangdong ** Gold Co., Ltd. Starting and ending years: 2010-06 ~ 2012-09

Company nature: Industry of state-owned enterprises ：Service Industry

Position: Account Manager

Job Description: 1. Collect materials and various information, expand the market and develop new customers through various channels;

　2. Serve and maintain new and old customers, and conduct return visits to customers regularly and irregularly;

3. Visit major customers, maintain good communication, and formulate solutions suitable for customers according to their circumstances;

　4. Organize prospective customers to attend lectures to increase customers’ knowledge of products and strengthen their understanding of customers;

　5. Bank inspections and maintain good communication and cooperation with bank account managers;

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6. Provide corresponding technical support and services to key customers;

7. Improve service processes and service descriptions to allow new employees to become familiar with basic knowledge as soon as possible.

Reason for resignation: Personal reasons

Guangzhou ** Property Management Co., Ltd. Starting and ending years: 2007-10 ~ 2010-04

Company nature: Private enterprise Industry: Property Management/Business Center

Position: Customer Service Supervisor

Job Description: Served as Customer Service Assistant and Customer Service Supervisor in Zhicheng Property Company Position:

1. Responsible for daily customer service work such as customer service complaint handling and return visits, management fee collection, renovation inspections, communication and follow-up on remaining issues;

2. Due to serious work in more than a year Responsible for promotion to customer service supervisor by a company with good performance. Mainly responsible for the following tasks:

a Maintain good communication with various departments to complete the work, organize owner and tenant opinion surveys, summarize and analyze, and arrange follow-up visits;

b Community cleaning, facilities and equipment inspections, secondary decoration approval, supervision, and acceptance, arranging weekly and quarterly inspections, and proposing rectification measures and plans for existing problems;

c Shop leasing, entry and exit management, property management for a fee Service expansion;

d Assist managers in employee attendance and salary settlement verification, personnel recruitment, and provide professional knowledge training to customer service employees;

e Develop and improve daily management systems based on the actual situation of new projects , revise the service agreement, owner's manual, decoration manual, etc.;

f Cooperate with the manager to complete the early stage of building takeover and acceptance of the new project, preparation of delivery materials and other related work;

g Arrange meetings Venue, organize and plan community activities, write daily notices, reports, requests for instructions, letters, etc., keep meeting minutes and send, receive and archive important documents from the manager, etc.

Reason for resignation: Personal matters need to be dealt with

**Starting and ending years of the group: 2004-04 ~ 2007-09

Company nature: Private enterprise Industry: Property management/business center

Position held: Customer service Assistant

Job description: Former customer service assistant position in Foao Group Property Management Company:

a Responsible for pre-building intervention, acceptance acceptance, data preparation, and building handover;

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b Able to independently complete customer decoration reception, preliminary review, and supervision;

c Customer information is entered and archived, and classified and managed according to the major items of excellence standards;

d Customer complaints Reception, processing, and return visits for repair reports;

e Formulate daily management service forms, draft work plans, reports, and work processes;

f Carry out park inspections and inspections on cleaning, greening, and decoration, etc. Acceptance, etc.

Reason for resignation: Seeking other development

◆ Educational background

Graduation institution: Jinan University

Highest education level: College degree: Graduation date: 2006-06

Major one: Property management major two:

Starting year and ending year School (institution) Certificate number for the major studied

2002-09 2006-06 Jinan University Property Management College Diploma

2006-03 2006-05 Ministry of Construction National Urban Construction Training Center Property Management National Property Management Enterprise Manager Certificate

◆ Language proficiency

Foreign language: Other general Cantonese proficiency: Proficient

Other foreign language proficiency:

Mandarin proficiency: Proficient

◆ Work ability and other expertise

1. Have accumulated a certain amount of social experience while working here, handle things steadily, work carefully and responsibly, and be organized;

2. Be familiar with using office daily office software;

3. Familiar with the drafting and improvement of daily notices, reports, requests for instructions, letters, service agreements, owner manuals, decoration manuals, and work processes;

4. Familiar with building handovers, tenants Entry and exit management, decoration handling, supervision, acceptance, etc.;

5. In terms of daily work, be able to establish good relationships with customers and various departments of the company, get along well with leaders, and have a good professionalism; Have a strong sense of teamwork in the workplace, be able to actively face setbacks and pressure at work, and have strong acceptance capabilities;

6. Fluent in Mandarin and Cantonese;