How to be a good mystery customer

First, observe calmly and talk to them calmly.

The first thing a "mystery customer" should do is to be calm and natural, treat himself as an ordinary customer, instead of coming with a task, and act naturally and calmly. Don't show urgency in order to complete the task as soon as possible, look around, talk and do things not necessarily in the order of visiting, which will definitely arouse the other party's high vigilance and lead to the failure of the project;

Second, control the visit time, and the observation and visit should be streamlined.

Staying in a certain place for too long and contacting the service personnel for too long are easy to arouse the suspicion of the other party. Shortening the monitoring time as much as possible and improving the monitoring efficiency can not only reduce the investigation funds, but also reduce the probability of being discovered.

Third, role-playing, reducing the possibility of exposure.

Generally speaking, the "mystery client" is best disguised as an ordinary person, and it is not necessary for investigators to master deep professional knowledge. You can disguise yourself with your previous occupation, or dress yourself up as a suitable occupation according to the interviewer's appearance and the industry you need to inspect;

Fourth, use dialects according to time to reduce the defensive psychology of the other party.

For projects in different places or across the country, local dialects have become particularly important. Using dialects intentionally or unintentionally in works can achieve twice the result with half the effort. You can also invite local people to investigate as "mysterious customers", while others occasionally make noise to avoid attracting attention. Using dialect camouflage in the investigation can reduce the defensive psychology of the other party.

Five, careful use of audio-visual equipment

Frequent use of audio and video devices such as mobile phones is likely to expose your identity. It is best to simply record by unannounced visits to equipment, or avoid the sight of service personnel. The time should be short, and the action should be leisurely and slow. Or reduce the behavior such as taking pictures, and don't use it or reduce it when it is unnecessary. Too much shooting not only wastes tourists' energy and reduces efficiency, but also increases the possibility of exposure. 5 1 survey makes the survey easier and more convenient!