Is there any success in refunding the membership fee by Air Rail Friends?

The fee refund of the members of the airline Railway Excellence Bank has been successful, but the relevant conditions need to be met. The following is a successful case of refund:

1. Ms. Wang from Shandong purchased the membership service on Hangtie Youxing APP and paid the 200 yuan fee. Later, due to personal reasons, Ms. Wang asked to withdraw from the membership service, but it has not been accepted. After contacting the customer service for many times, the customer service indicated that the fee could be refunded, but the fee of 198 yuan should be deducted, and only 2 yuan was refunded. Ms. Wang said that she did not enjoy the membership service and should not deduct the fee. After negotiation, the customer service agreed to refund the fee in full, and finally Ms. Wang got a refund from 200 yuan.

2. Mr. Liu from Jiangsu also encountered a similar problem. He bought a membership service on Hangzhou Railway Youxing APP, and later needed a refund for personal reasons. After contacting customer service, Mr. Liu was told that he needed to deduct money 198 yuan. Mr. Liu said that he did not enjoy the membership service and should not deduct the fee. After contacting the customer service for many times, the customer service agreed to refund the fee in full, and finally Mr. Liu got a refund from 200 yuan.

It should be noted that the successful refund in the above cases meets certain conditions, such as the active cooperation of customer service and the insistence of consumers on rights protection. At the same time, higher-level airlines may also refund tickets according to specific circumstances. If you encounter similar problems, it is recommended to read the relevant provisions carefully, understand the refund policy and process, and then communicate and negotiate with customer service or relevant departments to fight for your own rights and interests.