What are the procedures for renting a house in Chengdu Provident Fund?

Chengdu housing provident fund management center

Housing provident fund service guide

I. Deposit service

(1) Deposit registration.

The newly established unit shall handle the registration of housing provident fund deposit within 30 days from the date of establishment.

Location: all service outlets of the center.

Handling requirements:

1. Chengdu Housing Provident Fund Unit Deposit Registration Form.

2. Original and photocopy of organization code certificate.

3. The original and photocopy of the unit establishment approval document or legal person certificate issued by the party and government organs, institutions, social organizations or private non-enterprise units; Original and photocopy of the business license issued by the enterprise.

4 copies of the identity certificates of the legal person (or person in charge) and the unit manager.

Handling process: the unit provides necessary materials-central audit-handling deposit registration.

Time limit for processing: no more than 5 working days after the formalities are completed.

(2) the establishment of personal accounts.

When a unit is established or newly employs employees, it shall go through the formalities for establishing employee accounts within 20 days from the date of deposit registration.

Location: central service outlets or online government hall system.

Handling requirements:

1. List of personal accounts of Chengdu Housing Provident Fund Center.

2. A copy of the employee's ID card for setting up the housing provident fund account.

3. Other supporting materials required by the entrusted bank according to the relevant provisions on the management of opening personal accounts.

Handling process: the unit provides the necessary materials-central audit-opening a personal account in the entrusted bank.

Time limit for processing: no more than 3 working days after the formalities are completed.

(3) registration of change.

If the basic information of the unit or employee changes, it shall provide relevant certificates and go through the registration of change at the management center within 30 days from the date of change.

Location: central service outlets.

Handling requirements:

Changes in registered items of unit deposits:

1. Change the company name.

(1) The name change of the enterprise unit shall provide:

(1) Application Form for Change of Registration of Housing Provident Fund Depositors in Chengdu in triplicate, with the official seal of the change unit affixed.

(2) A copy of the Notice of Approval for Change of Enterprise Name issued by the administrative department for industry and commerce, with the official seal of the change unit affixed.

③ The new business license (photocopy) and organization code certificate (photocopy) of the company after the change are each 1 copy, and the official seal of the company after the change is affixed.

(4) The power of attorney for the use of the unit housing provident fund business seal shall be affixed with the changed official seal of the unit.

(2) The name change of organs and institutions shall provide:

(1) Application Form for Change of Registration of Housing Provident Fund Depositors in Chengdu in triplicate, with the official seal of the change unit affixed.

(2) A copy of the approval document of the organization establishment committee approving the name change of the unit, and affix the official seal of the change unit.

(3) a copy of the new organization code certificate (photocopy) of the change unit, with the official seal of the change unit affixed.

(4) The power of attorney for the use of the unit housing provident fund business seal shall be affixed with the changed official seal of the unit.

2. The legal representative (or person in charge) of the unit changes.

(1) The application form for change of registration of the deposit unit of Chengdu housing provident fund is made in triplicate, with the official seal of the change unit affixed.

(2) A copy of the organization code certificate (photocopy) of the new unit after the change, with the official seal of the changed unit affixed.

(3) A copy of the ID card of the legal person (or person in charge) of the new unit after the change, with the official seal of the changed unit affixed.

3. Change of registered address of the company.

The Application Form for Change of Registration of Chengdu Housing Provident Fund Depositors stamped by the provider is in triplicate, with one copy of the certificate of establishment of the change unit and one copy of the organization code certificate.

4 authorized to use the seal of the department of the unit change.

It is required to provide the Application Form for Change of Registration of Chengdu Housing Provident Fund Depositors with the official seal of the unit in triplicate, and provide the power of attorney for the use of the unit seal and a copy of the legal person ID card.

Employee information change registration:

1. Chengdu Housing Provident Fund Personal Information Change Application Form.

2. Original and photocopy of employee ID card.

3. The original ID card of the unit manager.

4. If the information change registration is handled due to the change of the employee's name and ID number, the original relevant change certificate issued by the public security organ shall be provided.

Handling process: unit or employee provides necessary materials-central audit-handling change registration.

Time limit for processing: if the procedures are complete, they will be processed on the spot.

(4) cancellation of registration.

Where a unit is terminated due to merger, division, cancellation, bankruptcy or dissolution, it shall cancel its registration within 30 days from the date of occurrence.

Location: all service outlets of the center.

Handling requirements:

The reasons for the cancellation of housing provident fund registration are different, and the information submitted is as follows:

1. Unit cancellation (cancellation).

(1) enterprise cancellation registration: the unit provides the original and photocopy of the cancellation approval notice issued by the administrative department for industry and commerce to prove that the enterprise has been cancelled.

(2) Revocation of institutions and institutions: the unit shall provide the original and photocopy of the revocation document approved by the organization establishment committee.

2. Unit merger and division.

(1) Business combination: the unit provides the original and photocopy of the business combination document issued by the administrative department for industry and commerce.

(2) Merger of government agencies and institutions: the unit shall provide the original and photocopy of the merger document approved by the organization establishment committee 1 copy.

3. Enterprise bankruptcy: the unit provides the approval document of the state-owned assets department or the "Enterprise Bankruptcy and Liquidation Court Ruling" (or bankruptcy announcement) issued by the court.

4. Double-account consolidation of the company's provident fund account: the company needs to provide a description of the double-account consolidation (including the reasons for formation, payment status, application time for consolidation, etc. ).

5. Unit payment: the unit provides the payment certificate issued by the superior competent department.

6. Intermediary payment: the unit provides the payment certificate issued by the intermediary and the housing provident fund payment agreement.

Handling process: the unit provides the necessary materials-the management center reviews-and handles the cancellation of registration.

Time limit for processing: if the procedures are complete, they will be processed on the spot.

(5) account transfer.

If the unit is adjusted or the work of employees changes, the unit shall handle the transfer procedures of housing provident fund for employees. Transfer includes internal transfer and external transfer.

Location: central service outlets or online government hall system.

Handling requirements:

1. Application for transfer of housing accumulation fund or application for transfer in different places.

2. Transfer the copy of employee ID card.

Processing flow:

1. Internal transfer: the unit or employee provides the necessary materials-the entrusted bank reviews-the entrusted bank handles the internal transfer procedures.

2. External transfer: the employee provides necessary materials-issuing a new household registration certificate at the transfer-in place and transferring the contact letter to the transfer-out place center-transferring money or telegraphic transfer from the transfer-out place center-registering personal ledger at the transfer-in place center.

Time limit for processing: under the condition of complete procedures, the internal transfer shall not exceed 3 working days, and the external transfer shall not exceed 15 working days.

(6) sealing up and unsealing accounts.

Bankruptcy, cancellation or dissolution of the unit; If the employee terminates the labor relationship with the unit, or retains the labor relationship with the unit but stops paying or suspending wages, temporarily fails to pay the housing provident fund, and does not meet the withdrawal conditions, the unit shall go to the management center and the entrusted bank to handle the housing provident fund storage procedures for the employee; Workers who have terminated their labor relations with the original unit and have no receiving unit shall be subject to centralized storage management in their detailed accounts of housing provident fund. Workers need to resume the deposit of housing provident fund, they should go through the formalities of unsealing the housing provident fund.

Location: central service outlets or online government hall system.

Handling requirements:

1. List of changes in the payment of housing provident fund in Chengdu.

2. Other materials required by the management center.

Processing flow:

Sealing business: the unit provides the necessary materials-the management center examines and handles them.

Unsealing business: the unit provides the necessary materials-the management center reviews them-and the entrusted bank handles the sealing procedures.

Time limit for processing: no more than 3 working days after the formalities are completed.

(7) Remittance.

The unit shall go through the formalities of remittance and payment of housing provident fund within 5 working days from the date of monthly payment of wages or the date agreed with the management center.

Location: central service outlets or online government hall system.

Handling requirements:

1. The depositor of the unit has not changed, and the original Certificate of Payment of Housing Provident Fund in Chengdu is provided.

2. If the payer of the unit changes, the original copies of "Chengdu Housing Provident Fund Collection and Payment Form" and "Chengdu Housing Provident Fund Collection and Payment Change Form" shall be provided.

3. Pay the bill.

Processing flow:

The unit provides the necessary materials-the management center or the entrusted bank reviews-the entrusted bank handles the payment procedures-and the management center registers the personal subsidiary ledger.

Time limit for processing: no more than 5 working days after the formalities are completed.

(8) Pay back the money.

Units in arrears of housing provident fund, or holdover of housing provident fund due, it shall timely repay the housing provident fund.

Location: central service outlets or online government hall system.

Handling requirements:

1. Transfer to a different center for payment.

The unit needs to submit the telegraphic transfer voucher for transfer from different centers (including supplementary declaration of electronic remittance and special bank transfer voucher, and the receipt voucher for transfer from the same city center is bank bill).

Insufficient payment in the first two years, overdue payment.

(1) Company's application for overdue payment.

(2) Detailed List of Housing Provident Fund Deposit in Chengdu (Provident Fund Collection Table 7) in triplicate.

(3) Overdue payment across years requires the unit to issue relevant documents that can prove the employee's entry time.

3. The custodian pays back the money.

Units are required to submit the Chengdu Housing Provident Fund Deposit Calculation Form and the Chengdu Housing Provident Fund Remittance and Payment Change List.

4. Last month's loan repayment caused by the lag of individual employees' new account opening.

Units are required to submit the Chengdu Housing Provident Fund Deposit Calculation Form and the Chengdu Housing Provident Fund Remittance and Payment Change List.

5. Pay the difference caused by the adjustment of the unit base.

Units are required to submit the "Chengdu Housing Provident Fund Deposit Calculation Form" and the "Chengdu Housing Provident Fund Deposit Inventory" as required.

6. Revise the employee's personal deposit base and pay the difference.

When the unit fails to handle the base adjustment during the year, and it is found that the employee's personal base is wrong, the annual base adjustment can be made through the correction of the whole unit. If the unit has handled the base adjustment in that year, it is necessary to revise and pay back the base of individual employees. Due to the current system, it must go to the center for approval.

7. Repayment was made last month due to the delay in unsealing the personal account.

Units are required to submit "Chengdu Housing Provident Fund Repayment List" and "Chengdu Housing Provident Fund Remittance Change List".

8. Wrong seal leads to repayment.

Units are required to submit "Chengdu Housing Provident Fund Repayment List" and "Chengdu Housing Provident Fund Remittance Change List".

9. Deferred payment and overdue business.

Require the unit to submit the "Chengdu Housing Provident Fund Repayment List" as required.

Handling process: the unit provides the necessary materials-central audit-and goes to the entrusted bank to handle the repayment procedures.

Time limit for processing: no more than 5 working days after the formalities are completed.

(9) Adjustment of the deposit base.

The deposit base of housing provident fund is adjusted once a year according to the average monthly salary of employees in the previous year. In principle, the deposit base shall not exceed 2 times or 3 times the average monthly salary of employees in the previous year announced by the statistical department of the city where the employees are located. The annual adjustment time is announced by the center in advance.

Location: central service outlets or online government hall system.

Handling requirements:

1. Chengdu Housing Provident Fund Deposit Base and Proportion Adjustment Application Form.

2 "Chengdu housing provident fund deposit base adjustment list".

Handling process: the unit provides the necessary materials-the management center reviews-and handles the deposit base adjustment procedures.

Time limit for processing: no more than 5 working days after the formalities are completed.

(10) Reduce the deposit ratio and defer payment.

Units that have real difficulties in paying housing provident fund can reduce the proportion of payment or postpone payment after discussion and approval by the workers' congress or trade union of the unit, and after examination by the management center and approval by the housing provident fund management committee. After the economic benefits of the unit improve, the deposit ratio will be increased or the overdue payment will be postponed.

Location: all service outlets of the center.

Handling requirements:

1. Original financial statements of the first two years of the year when the unit applies for deferred payment of housing provident fund or the previous year when the proportion is reduced.

2. Last year's employee salary list.

3. The resolution on postponing or reducing the deposit ratio of housing provident fund, which was discussed and adopted by the workers' congress or the trade union of the unit (signed by the representatives attending the meeting and the legal representative of the unit).

Handling process: the unit provides the necessary materials-the management center reviews them-the management committee approves them-the center handles the procedures of reducing the deposit ratio or delaying payment-and informs the unit to implement them.

Time limit for processing: 5 working days after the approval of the management Committee.

Second, extract services.

(a) employees in any of the following circumstances, you can apply for the withdrawal of their own and their spouses' housing provident fund:

(1) Purchase, build, renovate or overhaul owner-occupied housing;

(2) Repaying the principal and interest of the house purchase loan;

(3) renting a house for self-occupation;

(4) I or my spouse, parents or children suffer from serious diseases, causing serious difficulties in family life;

(5) Suffering from sudden major natural disasters, causing serious difficulties in family life;

(six) included in the scope of the minimum living guarantee for urban residents in this Municipality.

(two) employees in any of the following circumstances, you can apply for the withdrawal of my housing provident fund:

(1) retired;

(two) completely lose the ability to work and terminate the labor relationship with the unit;

(three) to settle abroad or to settle in Hong Kong, Macao and Taiwan;

(4) termination of labor relations with the unit for two years without employment, and family life is seriously difficult;

(five) the termination of labor relations with the unit and not being re-employed, men over 50 years of age, women over 45 years of age, family life is difficult;

(6) The male who terminated the labor relationship with the unit is over 50 years old, and the female is over 45 years old. She has not been re-employed and her family life is difficult;

(seven) after the termination of the labor relationship between the rural labor force and the unit, they are not re-employed in this city.

3. If an employee dies or is declared dead, his successor or legatee shall apply for withdrawing the storage balance in the employee's individual housing provident fund account.

Location: all service outlets of the center.

Handling requirements:

1. When employees withdraw housing provident fund, they should show their original ID card;

2. If the spouse housing provident fund needs to be withdrawn at the same time, the original ID cards and marriage certificates of both spouses shall be presented;

3. Parents, spouses and children can be entrusted as agents, and the agent should show the original and photocopy of the client's ID card, the original and photocopy of the agent's ID card, and the certificate of relationship with employees (household registration certificate or marriage certificate);

4. If the unit extracts on behalf of the employees, it shall present the letter of introduction of the unit, the original and photocopy of the ID card of the unit manager and the photocopy of the employee ID card;

5. The drawer's joint housing provident fund card shall be presented. Employees without a joint housing provident fund card shall provide the "Chengdu Housing Provident Fund Extraction Certificate" signed by their units in duplicate and the drawer's bank savings account passbook (card). Custody workers should issue the Notice of Chengdu Housing Provident Fund Transfer.

The corresponding certification materials shall include:

1. Purchase of commercial housing: commercial housing sales contract, purchase price invoice or receipt registered by the housing management department.

2. Purchase of second-hand houses: house title certificate, deed tax payment certificate of house transaction, and invoice of house transaction fee after house transaction transfer.

3. Purchase unit housing reform or fund-raising to build affordable housing: the purchase contract or affordable housing purchase contract stamped by the housing reform department, and the special receipt stamped by the housing reform department.

4. Purchase of demolition and resettlement houses: compensation and resettlement contract or agreement for house demolition, certificate of ownership of the house to be demolished, and invoice or receipt of the purchase price.

5 workers to build, rebuild, overhaul occupied housing to extract housing provident fund, should provide the following documents:

6. Construction of owner-occupied housing: the building approval document issued by the land, planning and construction management department, and the invoice for paying the house price or purchasing building materials.

7. Decoration of self-occupied housing: the original ownership certificate of the house, the approval documents of the land, planning and construction management departments, and the invoices for payment of building funds or purchase of building materials.

8. Overhaul of owner-occupied housing: the ownership certificate of the housing, the housing safety appraisal document issued by the real estate administrative department (which is identified as a dangerous building and needs overhaul), and the invoice for paying overhaul money or purchasing building materials.

9. Renting self-occupied housing: If renting a commercial housing, a copy of the general tax payment certificate, the housing lease registration certificate and the ownership certificate of the leased commercial housing issued by the local tax department shall be provided; if the leased commercial housing has not been handled yet, a copy of the purchase contract or the abstract of the commercial housing sales contract shall also be provided; Lease of affordable housing or public housing, it shall provide a lease agreement and a special receipt for rent issued by the housing management department.

10. When employees repay the principal and interest of individual housing loans and withdraw housing accumulation fund, they should provide the following supporting materials: house purchase contract, housing mortgage (loan) contract, housing mortgage contract and current repayment details printed by the bank. If part or all of the housing loan is repaid in advance, the current repayment certificate issued by the loan issuing bank shall also be provided.

1 1. If an employee withdraws the housing accumulation fund after leaving his post or retirement, he shall provide the certificate of leaving his post or retirement or the relevant examination and approval procedures of the labor department at or above the county level.

12. If an employee completely loses his/her ability to work and withdraws the housing accumulation fund from the unit, he/she shall provide the appraisal certificate issued by the labor department at or above the county level and the certificate of termination of the labor relationship between the employee and the unit.

13. When employees who have settled abroad or settled in Hong Kong, Macao and Taiwan withdraw housing provident fund, they should provide the certificate of cancellation of household registration issued by the public security department (the reason for cancellation is to settle abroad).

14. If employees are included in the minimum living guarantee for urban residents to withdraw housing provident fund, they should provide the Certificate of Low Guaranteed Payment issued by the civil affairs department in that year.

15. The employees themselves, their spouses and their immediate family members have serious difficulties in family life due to major diseases. Proof of major diseases (disease diagnosis) issued by hospitals that meet the requirements of medical insurance departments, invoices for medical expenses, proof of serious difficulties in family life issued by community neighborhood committees or township governments (street offices) where employees work or register, and proof of spouse or lineal relatives between applicants and patients (major diseases include malignant tumor, renal failure, anti-rejection treatment after kidney transplantation, chronic leukemia, aplastic anemia, Parkinson's disease, lupus erythematosus, cirrhosis, schizophrenia, etc.) shall be provided.

16. Having terminated the labor relationship with the unit for two years, he is still unemployed and his family life is seriously difficult; Termination of labor relations with the unit, men over 50 years of age, women over 45 years of age, not re-employment, family life is difficult, should provide proof of termination of labor relations between employees and units, proof of unemployment of employees, proof of serious difficulties in family life issued by the community neighborhood Committee or township government (street office) where the household registration is located.

17. If an employee dies or is declared dead, and his heirs and legatees withdraw the housing accumulation fund, they shall provide the employee's death or declared death certificate, as well as the legally effective inheritance, bequest or judgment, ruling and mediation written by the people's court.

18. If a sudden major natural disaster causes serious difficulties in family life, a certificate of disaster handling and a certificate of family life difficulties issued by the relevant administrative department shall be provided.

Handling process: employees provide necessary materials-central audit-employees pay housing provident fund.

Time limit for processing: if the procedures are complete, they will be processed on the spot. The verified items shall inform the results within 3 working days from the date of accepting the application for extraction. If the applicant disagrees with the audit opinion of the center, he may apply for a review. The application for review shall be answered within 5 working days.

Third, loan service.

(1) loan processing.

Workers who purchase ordinary self-occupied housing within the administrative area of this Municipality may apply for individual housing provident fund loans.

Location: the "one-stop" loan service hall of the center.

Handling requirements:

Purchase of commercial housing

(1) The original and 6 copies of the second-generation ID card or military officer's card.

(two) the original household registration book (home page and the applicant's home page) and 6 copies.

(three) the original marriage certificate (marriage certificate, divorce certificate, single scene statement) and 6 copies.

(4) Two originals of the filing form sealed by the developer (three originals are required for suburban real estate) and three copies.

(5) Two originals and two copies of the house purchase contract.

(six) two originals and two copies of the annex or supplementary agreement to the house purchase contract.

(7) The original and three copies of the down payment receipt, credit card POS receipt or cash receipt.

(8) The original and 1 copy of the borrower's family housing registration record information certificate (employees applying for loans in urban areas can print 2 copies of the inquiry results of family housing registration records at the consultation counter of the urban management department).

(nine) provide a set of original notice registration procedures stamped by the developer (not allowed to be altered).

(10) Entrusted deduction (repayment) account: the original and 1 copy of the savings card or passbook of the loan handling bank selected by the main borrower.

(eleven) proof of income: customers who have not paid the housing provident fund should provide the original proof of income (downloadable from the center website) and three copies; Among them, customers with a monthly income of more than 3,500 need to provide the original and 3 copies of bank running water or tax payment certificate 1 year.

(12) proof of deposit: employees who have paid the provident fund in provincial sub-centers and petroleum sub-centers must provide the original and 1 copy of their deposit details and proof of deposit (deposit inquiry form) in the housing provident fund account of their sub-centers in the past six months, and the housing provident fund account status should be normal.

(thirteen) other relevant information required by the provident fund management center.

Note: 1. Chengdu registered employees who have paid the housing provident fund continuously and normally in their places of employment can apply for provident fund loans from Chengdu Provident Fund Center on the basis of the certificate of continuous and normal payment of provident fund issued by the housing provident fund management center in their places of employment.

2. If employees need to apply for provident fund portfolio loans, they must also provide the original income certificate in the format specified by the selected bank (the form can be downloaded from the website of www.cdzfgjj.gov.cn Download Center or collected at the window of the entrusted bank).

Treatment process

The borrower submits personal application materials to the window of the entrusted bank in the loan service hall-the entrusted bank accepts the examination-the guarantee company handles the guarantee formalities and issues a guarantee undertaking-the borrower signs a loan contract with the bank with the guarantee undertaking-the borrower handles the entrustment notarization formalities-and the center approves the issuance.

Time limit for processing: the loan application materials are complete, and the review time limit shall not exceed 10 working days.

Purchase and re-transaction of houses (second-hand houses)

(1) Information and copies to be provided by the buyer:

1, original and 3 copies of the second-generation ID card or military officer's card.

2. Original and 2 copies of the household registration book (home page and applicant's home page).

3. The original and two copies of the marriage certificate (marriage certificate, divorce certificate, single statement on the spot).

4. The original 1 copy and the copy 1 copy of the qualified house sales contract or agreement.

5. The original and 3 copies of the down payment receipt and credit card POS or cash receipt.

6. The original and two copies of the borrower's family housing registration record information certificate (employees applying for loans in urban areas can print two copies of the inquiry results of family housing registration records at the consultation counter of the urban management department).

7. Entrusted Deduction (Repayment) Account: 2 originals and photocopies of the savings card or passbook of the loan handling bank selected by the main borrower.

8. Proof of income: For customers who have not paid the housing provident fund, they must provide 2 originals of proof of income (downloadable from the website of the center), with a copy of 1 copy; Among them, customers with a monthly income of more than 3,500 yuan are required to provide the original 1 copy of the bank running water or 1 annual tax payment certificate, and the copy 1 copy.

9. Proof of deposit: Employees who have paid the housing provident fund in provincial sub-centers and petroleum sub-centers must provide the deposit details and the original deposit certificate (deposit inquiry form) and a copy of 1 in the housing provident fund account of their sub-centers in the past six months, and the status of the housing provident fund account should be normal.

10, other relevant information required by the provident fund management center.

(2) Information and copies provided by the seller:

1, original and 3 copies of the second-generation ID card or military officer's card.

2. Original and 2 copies of the household registration book (home page and applicant's home page).

3. The original and two copies of the marriage certificate (marriage certificate, divorce certificate, single statement on the spot).

4. Original and 3 copies of the property right certificate of the house to be sold (Xindu and Chongzhou also need to provide the original and 3 copies of the land certificate of the house to be sold).

5. Collection account: the original and two copies of the seller's savings card or passbook.

6. If the address of the house is changed, provide the original and two copies of relevant certification materials.

7. Other relevant materials required by the provident fund management center.

Special instructions:

1. Chengdu registered employees who have paid the housing provident fund continuously and normally at their places of employment and bought self-occupied houses within the administrative area of this Municipality can apply for provident fund loans from Chengdu Provident Fund Center with the proof of provident fund deposit issued by the housing provident fund management center at their places of employment.

2. If employees need to apply for portfolio loans, they should also provide the original income certificate in the format specified by the selected bank (the form can be downloaded from the website of www.cdzfgjj.gov.cn Download Center or collected at the window of the entrusted bank).

Treatment process

The buyer and the seller submit the application materials to the entrusted bank window in the loan service hall-entrust the bank to accept the application and conduct the preliminary examination-the appraisal company conducts the inspection and issues the appraisal report-entrust the bank to conduct the audit-the center conducts the examination and approval-the borrower signs the loan contract at the bank-the buyer and the seller go through the formalities of property right transfer-the borrower obtains the new property right and goes through the formalities of mortgage registration.

Time limit for processing: the loan application materials are complete, and the review time limit shall not exceed 10 working days.

(2) Repay the loan in advance.

Borrowers can repay individual housing provident fund loans in advance. Early repayment can take the form of one-time repayment of all loan principal and interest or early repayment of part of loan principal.

Handling place: entrusted loan bank.

Handling requirements:

1. prepayment application form.

2. The identity certificate of the borrower.

3. Other materials required by the entrusting bank.

Processing flow:

The borrower provides the necessary materials-determines the amount and date of prepayment-entrusts the loan bank for examination and approval-and goes through the repayment procedures.

Processing time: no more than 5 working days.

Fourth, information inquiry.

Inquiry channels: provident fund business counter, customer service hotline (963 19 or 12329), portal website/mobile phone portal (), government wechat, self-service inquiry terminal, Rongcheng Post, etc.

Inquiry content: Units and employees can inquire about the account information and deposit, withdrawal and loan details of housing provident fund.

Query requirements:

1. Employees can only inquire about their own housing provident fund, and they must show the original ID card when applying for inquiry; If you entrust others to inquire on your behalf, you must show the original ID cards of the principal and the agent.

2. When the depositor applies for inquiring about the housing provident fund of the unit and its employees, it shall submit a letter of introduction issued by the unit and show the original ID card of the manager.

3. Employees enter the customer number or joint card number and password of the provident fund through the customer service hotline, self-service inquiry terminal or online government affairs hall, and the unit handling personnel enter the customer number and password of the unit.

Time limit for inquiry: if you apply for inquiry through the counter, customer service hotline, self-service inquiry terminal or online government affairs hall, you should give an answer on the spot; Units or employees who have objections to the query results can apply to the management center for review, and the review results should be fed back to the applicant within 15 working days.

Verb (abbreviation of verb) policy consultation

Consultation channels: provident fund business counter or information desk, customer service hotline (963 19), portal/mobile portal (www.cdzfgjj.gov.cn), government affairs micro-coin, etc.

Time limit for reply: the counter, information desk and customer service hotline will reply immediately, and the time limit for answering difficult questions or online will not exceed 5 working days.

Complaints and suggestions on intransitive verbs

Complaint channels: provident fund business counter, suggestion box and suggestion book, service complaint hotline (86279099), credit supervision hotline (86279298), collection complaint telephone (8628045 1), portal/mobile phone portal (www.cdzfgjj.gov.cn), government affairs Weibo, etc.

Time limit for feedback: the management center will communicate with the complainant as soon as possible after receiving the complaint suggestion, and feedback the results to the complainant within 15 working days.