Are there any rules and regulations for car maintenance?

According to the relevant provisions of the state, combined with the actual situation of our factory, this system is formulated, and the specific provisions are as follows:

1. Employees should establish the business philosophy of "customer first, quality first", warmly receive car owners, carefully maintain vehicles and ensure the quality of car repair.

2. The factory director is the leading core of the enterprise and occupies a "central" position in the business activities of the whole factory. Employees should obey the command of the team leader and supervisor, and all levels should obey the leadership of the factory director.

3. New employees must be approved by the factory department. Introducers and guarantors should fill in the employee registration form and provide ID cards and technical grade certificates. The probation period is 1-3 months, and the contract will be signed with the factory after the probation is qualified.

4. Employees should abide by the work and rest system. There should be special attendance at work, and written formalities should be handled when taking leave. You are not allowed to make personal phone calls in the factory, chat in the reception room, and visitors are not allowed to enter the factory.

5. Stick to your post, wear work clothes, hang signs at work, don't wear slippers, don't chat, don't rest in the customer's car, don't touch the switch in the car, and don't work privately during work hours.

6. Business reception is the window of the enterprise. To improve the reception quality, we should take the initiative to warmly receive customers, accurately determine the maintenance items, complete the construction period on time, make reasonable quotations, carefully hand over the vehicles, and complete the formalities of entering and leaving the factory. Business reception is the receptionist's job. Employees are not allowed to discuss business privately with car owners, and it is strictly forbidden to ask customers for extra remuneration in the name of repairing cars.

7. Strictly implement the guard management system, and the guards of vehicles and personnel entering and leaving the factory have the right to check. Employees should register and report their belongings when they leave the factory, and they are not allowed to bring them in or out without approval.

8. Smoking is strictly prohibited in the workshop. Employees should abide by the safety management system, strictly abide by the safety operation rules, and prohibit barbaric operation. Parts and equipment that belong to personal responsibility should be compensated according to the size of responsibility.

9. Strengthen the management of tools and equipment and establish tools and equipment files. The equipment and tools used by the team should go through the formalities, and the responsibility should be carried out to the people, and they should be maintained regularly. The equipment kept by the factory department should be kept by a special person and regularly checked and maintained. Employees should cherish public property. Tools and equipment, maintenance vehicles, articles on vehicles and workshop appliances shall be properly kept. The car keys should be kept by a special person, and the door should be locked after work to prevent them from being lost. The loss of personal responsibility shall be compensated according to the situation.

10. It is forbidden to move vehicles and test drive vehicles without a license. It is strictly forbidden to drive the customer's car out of the factory without permission, and the person responsible for the accident shall bear it.

1 1. Strictly implement the working procedures, review and approve the refueling and picking, fill in the material preparation list, indicate the model, year, year, part name, etc., and hand in the old parts. It takes 2-3 hours to complete the purchase in the city, 3-5 days outside the city, and reply on the same day of quotation, except in special circumstances. The price of accessories should be reasonable, not higher than the market price.

12. Strictly implement the warehouse management system, and the parts department should be familiar with the market price, sign the receiving and dispatching procedures, and have the documents for entering and leaving the warehouse. If the goods and certificates are consistent, the warehouse should ensure the quality of the parts and prevent the fake and inferior parts from entering the warehouse. If there is forgery, wrong delivery or missed receipt, which causes losses to the enterprise, the parties concerned shall be investigated for responsibility.

13. Quality is the life of an enterprise. Strictly implement the quality management and process management system, ensure the quality, strive to maintain one and pass the test. Do a good job in the inspection of vehicles entering the factory, in-process inspection and leaving the factory carefully, so as to reduce the repair rate. Repairs are not counted as working hours, and they shall be punished as appropriate. Workers should operate in strict accordance with the process regulations, and the parties concerned should be held accountable for quality accidents caused by violation of the process regulations. There should be a warranty system for ex-factory cars, and follow-up service should be done after leaving the factory.

14. Strictly implement the time limit for a project management system. From the beginning of the car, we must explain the completion and delivery time to the customer. In the course of operation, the construction period is guaranteed from the aspects of spare parts supply, maintenance and processing, and overtime is organized when necessary to ensure that the vehicle is delivered to the owner on time. If there are special circumstances that can't be arranged, the owner should be informed in advance and the explanation should be done well.

15. Keep the working environment clean and tidy. The sanitation of workshops and parking lots should be assigned to teams and groups, and the working areas should be kept clean and tidy, and cleaned frequently. Oil and garbage are not allowed on the ground, and waste oil should be dumped in the designated place.

16. Additional items occurred during maintenance should be declared first, and the factory department can contact the owner for approval before continuing processing. In the process of maintenance, in case of quality accidents, such as damage or loss of parts, it should be reported to the team first, and the factory department will investigate and implement them and punish them according to their responsibilities.

17. All employees should abide by national laws and regulations, and gambling in factories and dormitories is strictly prohibited.

65438+

Employee recruitment system

1. recruitment conditions: the employees needed by modern automobile maintenance industry must be workers with technical secondary school or above cultural foundation and mechanical and electrical professional knowledge.

Employment conditions of enterprises:

(1) Dedicated, diligent, studious and have social ethics;

(2) Ordinary employees are equivalent to the professional knowledge of secondary schools, and senior managers have college education and professional knowledge;

(3) Enterprises should recruit a certain number of experienced technicians and managers according to the proportion of internal staff structure;

(4) physical health;

(5) age conditions.

2. Recruitment procedure: All applicants need to fill in the job application form, and they can try it after passing the interview and examination and going through the relevant formalities.

3. Probation period: new recruits need a probation period of three months, sign a probation contract and enjoy probation salary. After the probation period expires, make a decision to stay or not. Need to continue the inspection, extend the probation period. Those who are qualified sign formal employee contracts and enjoy formal employee treatment.

4. Termination during the probation period: Any party who proposes to terminate the contract must notify the other party in advance without any compensation. One day in advance within one month; Two days in advance within two months; Seven days in advance within three to six months.

5. Training period: during the probation period, if training is needed, a training contract should be signed, and the training time, content and training fee should be indicated.

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