What are the main contents of written test and interview for mobile recruitment customer service representative (10086)? Please be more specific.

10086 is the customer service hotline of China Mobile.

Responsibilities of the agent: solve the inquiry problem of customers by answering the phone and actively calling out, and sell products by phone. It usually consists of a computer and a telephone, because it is inconvenient to operate the computer when making a phone call; Therefore, agents often use headphones to view information through computers and send these calls to various business agents with related responsibilities or skills through designated transfer methods.

What is the main content of the written test?

A: Most of them are comprehensive tests of customer service, emergency solution, professional knowledge, your understanding of mobile, your personality, attitude and so on. I can't answer any specific questions. The key is to look at your adaptability.