202 1 5 selected articles of product manager's year-end personal work summary

Time flies, the sun and the moon fly like a shuttle. A year has passed, and it's time to write a work summary. The following is my "202 1 Product Manager's Year-end Five Selected Personal Work Summaries" for your reference only. Welcome to read this article.

Chapter 1: 202 1 Product Manager's Year-end Personal Work Summary An excellent product manager is in the company, but in other positions, he may be a software engineer, a user experience designer and a system engineer, waiting for Bole to discover. The following is a summary of the product manager's annual work for everyone. Personal qualities and attitude skills can be learned, but quality is difficult to cultivate. For a successful product manager, some qualities are essential.

First, the enthusiasm for products.

There is such a group of people who have an instinctive love for products, regard everything in life as products, and have love and respect for excellent products. This kind of enthusiasm is an essential quality for product managers, and it is their motivation to overcome difficulties and improve products day and night. This enthusiasm can infect team members and inspire everyone.

This trait is easy to distinguish. You can ask the candidate to talk about his favorite products and reasons, talk about products in different fields and products he hates, and ask the other party how to improve his favorite products if given the opportunity. Enthusiasm is hard to disguise, and hypocrisy is easy to expose.

Second, the user's position.

The ideal product manager does not necessarily come from the target market of the product (this situation has advantages and disadvantages), but he must be integrated into the target market. This feature is especially rare for high-tech enterprises that manufacture mass products. We tend to understand users and markets from our own perspective. In fact, the experience, preferences, values, perception, tolerance and technical understanding of the target users are likely to be very different from ours.

You can ask the candidate about the target market of the product and let him talk about how to put himself in the other person's shoes. To understand the applicant's feelings about the target market, the most important thing is to see whether the other party respects the target market and wants to integrate into it, or intends to change the user's habits. Empathy is particularly important for international products and products targeted at specific regions. Although there are similarities between different cultures, there are also many differences. Some differences have nothing to do with the product, while others are crucial. It should be examined whether the candidates have enough knowledge of the target market and can distinguish the difference between them.

Third, intelligence.

People's intelligence level is irreplaceable. Product management needs insight and judgment, so it must have a keen mind. Diligence is of course necessary, but just doing this job is not enough.

It is easy to recruit smart people, and the result depends largely on the ability and reliability of the recruiter. As the saying goes, birds of a feather flock together, which is true. One way is to test candidates' ability to solve problems. What is commendable for Microsoft is that an in-depth and effective interview is to examine the candidate's ability to solve problems. Usually, one or more experts in this field will investigate a problem in depth. The interviewer doesn't care whether the candidate knows the correct answer, but values the candidate's ideas and methods to solve the problem (intelligence is better than knowledge). If the candidate answers correctly, the interviewer will adjust the question slightly and ask the candidate how to deal with it in the new situation. Repeat this process until the examinee is forced to deal with the situation of not knowing the answer and tell the solution.

Fourth, professional ethics

Each team role has different obligations and efforts. The product manager shoulders the future and destiny of the product and is definitely not suitable for people who are anxious for comfort. Even if you master the skills of time management and product management, the product manager still has to put a lot of energy into the product. Can a successful product manager have time to enjoy a leisurely family life? I believe I can do it as long as I have enough experience. However, if you expect to work only 40 hours a week and forget your work after work, it is unrealistic.

How hard does it take to be a successful product manager? On this issue, I have always been honest with the candidates. Product management can never be measured by time, and the effort is not excessive. Most of the firefighters who are temporarily called in an emergency are not suitable product managers.

Chapter II: 202 1 Summary of the Year-end Personal Work of the Product Manager. With the care and support of the leaders and colleagues of xx Mobile Company, I have done my job dutifully, and now my specific job responsibilities for one year are summarized as follows:

In the process of product support, we should carefully study all kinds of products of mobile companies, especially our group products, and be familiar with the specific operation of products. On this basis, after the account manager digs out the customer's needs, we should reasonably combine products according to the specific needs of customers and design products that really meet the customer's needs. At the same time, after several times of product manager quality improvement training organized by mobile company, I gradually cultivated my own product promotion ability and customer communication ability; Usually, I also pay close attention to the latest information of communication products, learn some successful cases, and often think about whether these cases can really be applied to customers, dig out the needs of potential customers with this demand in time, formulate specific plans, and accompany the account manager to promote products to customers, provide timely product support and improve customer satisfaction.

After reaching an agreement and signing an agreement with the customer, the implementation process of the scheme will be tracked throughout: if a customer needs to install a dedicated Internet access, it will be handed over to our technical support personnel for full-service construction from the beginning of sending the demand sheet, and then sent back to me after resource exploration, and then submitted to the support center by myself. If the terminal configuration and wiring exceed the limit, it is necessary to fill in the configuration application form, which will be signed by the subjective and manager of the group's major customer department and sent to the support center. Finally, the support center will send the construction order to the network department of our company to arrange the construction. After the construction starts, contact the construction team and customers frequently to solve the problems in the construction process, ensure the completion on time, and let customers use it in time. After customers start to use it, they should pay a return visit on site or by telephone in time to understand the customer's usage and existing problems, and feed back the problems to the municipal company in time, so as to really do a good job in product support and improve customer satisfaction.

In the past year, it was a year of fierce competition for all services of xx Mobile. In this year's time, I completed about xx dedicated internet and voice lines, and completed the xx local tax card project, constantly learning new knowledge, enriching myself, and really doing a good job in product support.

Chapter III: 202 1 Product Manager's Year-end Personal Work Summary Since I joined the company, I have been able to be strict with myself, actively participate in my work, and be diligent and practical. In 2020, with the care and help of leaders and colleagues at all levels, I made some progress in all aspects. The work at this stage is summarized as follows:

First, correct work attitude and actively participate in the work.

In the big family of xx, I can correct my working attitude, work hard, be modest and prudent, guard against arrogance and rashness, be strict with myself at all times, closely link the development and management of the company with my own progress, respect leaders, unite colleagues, actively communicate with everyone, mingle with colleagues, and offer suggestions and suggestions for the development of xx.

Second, observe work discipline and be strict with yourself.

The xx team is a disciplined team, which is not only reflected in the attendance discipline of daily work, but also in observing the business system. In daily work and life, resolutely obey the leadership arrangement, be strict with yourself everywhere, abide by rules and regulations, abide by professional ethics, and be strict with work discipline.

Third, work hard and make some achievements.

According to the arrangement of the office leaders, since this year, I have been engaged in the work related to product manager and business management, and at the same time undertake some comprehensive affairs such as docking with functional supervision departments. At work, I can resolutely obey the arrangement of the leader, be strict with myself, complete the work with good quality and quantity, and perform my duties in strict accordance with the post responsibilities.

1. Actively carry out business innovation and market development;

The product manager is a position that is highly familiar with thinking ability, communication ability, written language expression ability, product habits and market configuration, and needs to constantly strengthen learning and thinking.

(1) Guarantee company access.

At the same time of inspection and relationship maintenance, I have done a good job in the access of xx company. At present, xx has been admitted and signed a cooperation agreement. At the same time, we also carefully analyzed the access information reported by xx Company, actively communicated with peers, and constantly sought a breakthrough in business cooperation.

(2) product promotion.

In order to give full play to the comprehensive coordination and guidance role of the superior bank and properly solve the difficulties and suggestions encountered in business development, a seminar on the problems existing in product business development, the next step plan and suggestions was held throughout the city, requiring all counties and cities to formulate marketing plans in light of regional economic characteristics and actual conditions. At the same time, a special product business progress ledger has been established to track the business progress in real time and do a good job in product business management.

(3) product promotion.

In order to expand the influence of product credit business, our products and our company jointly held a product salon, and introduced the product business in detail to the product business leaders attending the meeting. At the same time, in order to do a good job in tracking and maintaining the product business and feed back the latest progress of the product loan business in time, a special business progress ledger is established for this business to follow up the business progress in real time and report the business progress to the department every Monday morning.

2. Seriously carry out training work:

In accordance with the requirements of my superiors, I resolutely implement system publicity and job transfer training. Since the beginning of this year, I have taught xx and other businesses in various training meetings and docking activities, and my ability has also been improved.

3. Actively cooperate with other work:

According to the arrangement of the leader, actively participate in and really do other work of the department, participate in activities, assist the leader to formulate various methods, complete information reporting and data reporting of some activities, cooperate with colleagues to complete some transactional work, and actively create a good development atmosphere with colleagues.

Four. Job prospect

202 1 will be a crucial year for our rapid development, and the promotion and innovation of new products will become increasingly arduous. In the future work, I will do the following work according to the division of responsibilities;

1. Actively participate in enterprise development and management activities, be a good advisor to leaders, serve account managers and customers, and make suggestions for the development of banks.

2. Solidly carry out product innovation.

(1) Earnestly conduct market research, and conduct research on businesses with strong market demand at present.

(2) Go deep into counties and cities, collect local market information, and constantly accumulate relevant information such as local market characteristics, so as to lay a foundation for product innovation.

(3) Combing the characteristics of credit products of various peer institutions, and combining the existing products of the Bank, formulating the marketing plan of credit products, including the product characteristics and marketing characteristics of the Bank and peer institutions, the specific combination mode of the Bank's product portfolio, etc.

(4) Strengthen communication with relevant personnel of the partners, and strive for the partners to conduct business with the Bank quickly after they settle in.

3. Strengthen business training and constantly improve the professional skills of account managers. In the training of credit personnel, real cases are used to strengthen the effectiveness of training. Actively study the system and find the combination point between the system and the application.

4. Seriously do other work arranged by the leaders. Do a good job in coordinating with other colleagues, conscientiously complete other tasks assigned by the leaders, and actively go deep into the grassroots to do a good job in research and supervision.

Article 4: 202 1 Product Manager's Year-end Personal Work Summary 1, Indicator Tracking Work

In the process of index tracking, we should be serious, careful and rigorous, often communicate with business analysts in counties and cities, ask them for advice if they don't understand, learn from their experience, and explore a set of index tracking methods suitable for ourselves and the team on the basis of learning from others' experience.

The indicators of our company are mainly divided into annual assessment indicators, quarterly assessment indicators and monthly assessment indicators. According to the time difference of different indicators, arrange the time reasonably, take the annual assessment indicator as the overall situation, guide the other two indicators, do the same as the quarterly assessment indicators and monthly assessment indicators, and integrate the annual assessment indicators into the quarterly assessment indicators and monthly assessment indicators; Make quarterly assessment indicators and monthly assessment indicators serve the annual assessment indicators, and complete the annual assessment indicators while completing the quarterly assessment indicators and monthly assessment indicators. However, the indicators have priorities and cannot be said to be perfect. At this time, we should give up some indicators that can be completed in the later stage and focus on the indicators that are urgently needed at present.

Specifically, put the indicators that need to be completed in a table, carefully study the specific caliber of the indicators, decompose how the indicators are completed, implement them to each specific responsible person, track them, extract data regularly, inform the relevant responsible persons of the data gap, let them know their own indicators progress, actively negotiate with their superiors, and find ways to complete them to ensure that all indicators are completed on time.

2. Training work

When training account managers, they should be familiar with products, learn the operation mode of products, prepare all kinds of training materials in advance, focus on promoting the weak products of account managers, and learn and grow together with colleagues in the training process. Only through continuous learning can we achieve better results in today's rapidly changing technology and the severe situation of fierce competition in the whole business of the communication industry.

Complete the xx local tax card project, constantly learn new knowledge, enrich yourself, and really do a good job in product support.

Chapter 5: 202 1 summary of personal work of product manager at the end of the year. I joined xx Mobile Company in xx. I worked as a product manager in a mobile company for one year. Over the past year, with the care and support of the leaders and colleagues of xx Mobile Company, I have done my job dutifully. The specific work in the past year is summarized as follows:

First, product support.

In the process of product support, we should carefully study all kinds of products of the mobile company, especially our group products, and be familiar with the specific operation of the products. On this basis, after digging out the customer's needs, the account manager will reasonably combine the products according to the specific needs of the customers and design the products that truly meet the customer's needs. At the same time, after several times of product manager quality improvement training organized by mobile company, I gradually cultivated my own product promotion ability and customer communication ability; Usually, I also pay close attention to the latest information of communication products, learn some successful cases, and often think about whether these cases can really be applied to customers, dig out the needs of potential customers with this demand in time, formulate specific plans, and accompany the account manager to promote products to customers, provide timely product support and improve customer satisfaction.

After reaching an agreement and signing an agreement with the customer, the implementation process of the scheme will be tracked throughout: if a customer needs to install a dedicated Internet access, it will be handed over to our technical support personnel for full-service construction from the beginning of sending the demand sheet, and then sent back to me after resource exploration, and then submitted to the support center by myself. If the terminal configuration and wiring exceed the limit, it is necessary to fill in the configuration application form, which will be signed by the subjective and manager of the group's major customer department and sent to the support center. Finally, the support center will send the construction order to the network department of our company to arrange the construction. After the construction starts, contact the construction team and customers frequently to solve the problems in the construction process, ensure the completion on time, and let customers use it in time. After customers start to use it, they should pay a return visit on site or by telephone in time to understand the customer's usage and existing problems, and feed back the problems to the municipal company in time, so as to really do a good job in product support and improve customer satisfaction.

Second, the index tracking work

In the process of index tracking, we should be serious, careful and rigorous, often communicate with business analysts in counties and cities, ask them for advice if they don't understand, learn from their experience, and explore a set of index tracking methods suitable for ourselves and the team on the basis of learning from others' experience.

The indicators of our company are mainly divided into annual assessment indicators, quarterly assessment indicators and monthly assessment indicators. According to the time difference of different indicators, arrange the time reasonably, take the annual assessment indicator as the overall situation, guide the other two indicators, do the same as the quarterly assessment indicators and monthly assessment indicators, and integrate the annual assessment indicators into the quarterly assessment indicators and monthly assessment indicators; Make quarterly assessment indicators and monthly assessment indicators serve the annual assessment indicators, and complete the annual assessment indicators while completing the quarterly assessment indicators and monthly assessment indicators. However, the indicators have priorities and cannot be said to be perfect. At this time, we should give up some indicators that can be completed in the later stage and focus on the indicators that are urgently needed at present.

Specifically, put the indicators that need to be completed in a table, carefully study the specific caliber of the indicators, decompose how the indicators are completed, implement them to each specific responsible person, track them, extract data regularly, inform the relevant responsible persons of the data gap, let them know their own indicators progress, actively negotiate with their superiors, and find ways to complete them to ensure that all indicators are completed on time.

Third, the training work

When training account managers, they should be familiar with products, learn the operation mode of products, prepare all kinds of training materials in advance, focus on promoting the weak products of account managers, and learn and grow together with colleagues in the training process. Only through continuous learning can we achieve better results in today's rapidly changing technology and the severe situation of fierce competition in the whole business of the communication industry.

Fourth, other work.

On the basis of the above specific work, seriously complete other temporary work assigned by the company's competent leaders, work hard, work overtime without compensation, and finish the work on time and with good quality.

A summary of the problems and shortcomings of verbs (abbreviation of verb)

Looking back on my work in the past year and reflecting on my own problems and shortcomings, I think it is mainly because my time in xx is relatively short, my technical expertise is not comprehensive enough, I am not familiar with some operation processes of the company, and I have taken some detours in my work. But "practice makes true knowledge", I constantly find my own mistakes in my work and improve them in time. In my future work, I will strive to improve my self-cultivation, give full play to my strengths, overcome my shortcomings and make new achievements.