A KTV is divided into several departments. What are the main functions of each department?

Service Department: Floor service related matters; Customer Service Department: Taking guests, welcoming guests; Cashier Department: Collecting money, paying bills; Delivery Department: Producing goods, loading things; Engineering Department: Company equipment maintenance management: Cleaning Department: Cleanliness; Security Department: No explanation required; Bar Department: Drinks, snacks; Kitchen Department: Western kitchen snacks; Promotion Department: Sales of drinks and snacks; Logistics; Warehouse Department; Purchasing Department; Linen Room: Distribution and management of work clothes ;

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1. Ktv work process and job responsibilities

1. Change into uniforms 15 minutes in advance every day and check whether appearance and instruments are clean and tidy.

2. Participate in regular department meetings and check whether you have brought all the items needed for work: pens, notebooks, lighters, and bottle openers. (Cash and mobile phones are not allowed into the business premises)

3. Obey the leadership work arrangements, determine the area, and the positioning and division of personnel in each area.

4. After regular meetings, check whether the rooms and public areas in your area are in a state of hospitality. Check the placement and shortage of belongings and spare parts.

5. Always keep the area you are responsible for clean and hygienic. Under the leadership of the regional team leader, carry out thorough cleaning every day to keep equipment and facilities hygienic, the environment clean and the air fresh.

6. Colleagues should respect each other, be humble and reasonable, cooperate with each other, and greet each other when meeting.

7. Be familiar with the basic knowledge of the equipment and facilities in the area, be enthusiastic, generous and proactive, receive guests politely (greet them when they come and say goodbye when they go), be eloquent, master sales skills, and be able to sell the company's products. Sell ??goods and increase the department’s operating income. Good at using language skills to provide the best service to guests. Solve customer requests and difficult problems.

8. If a guest asks, you should take the initiative to answer and do not show any impatience. If you don’t know how to answer, you should ask the guest to wait and notify your superior to solve the problem.

9. During the peak reception period, when colleagues are overwhelmed, they should take the initiative to help, fill up seats in time to receive guests, and remind guests when exiting the room after serving guests. If necessary, click the service button and I wish our guests a happy spending time.

10. Lead guests to the restroom, serve drinks or other services to guests, and walk back and forth to observe the guests’ movements in the room with your peripheral vision. If you find any special circumstances, you should report them to the leader in a timely manner. In addition, you should report to the leader in a timely manner. Guests should avoid speaking and doing things in the room as much as possible to create a leisurely and autonomous environment for guests.

11. Guests should be reminded to remember their room number when they go out or use the bathroom to avoid going to the wrong room when they come back.

12. After receiving guests, the room should be inspected regularly, the coffee table should be tidied, empty wine bottles should be removed and stacked against the wall, and alcohol promotions should be carried out. During the room tour, guests should observe their emotions and speech, and report any situation to their superiors in a timely manner.

13. When guests pay the bill and leave the room, they must check the room and clean it immediately. At the same time, remind the guests not to forget their belongings and say goodbye.

14. Before leaving get off work, under the arrangement of the regional team leader, check the hygiene of the private room, whether the power supply of the equipment is turned off normally on time, conduct a thorough cleaning of the room, notify the inspection work, and report to the team leader any problems that arise in the service and items required for repair and purchase.

15. After the health inspection is completed, attend the daily evening meeting, and finally change into official clothes and leave work.