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What departments are generally established in travel agencies, and what are the main responsibilities of each department?
The organizational structure of a travel agency generally consists of 10 functional departments
1. Office: coordination, management, administration
2. Finance department: accounting, cashier, Auditing, budget accounting
3. E-commerce Department: network construction, website editing, online publicity and planning, online transactions
4. Customer Service Department: customer information management, complaint and consultation acceptance, sales Pre-sales and after-sales support
5. Exit department: handling exit procedures, contacting hotel selection, long-term customer negotiation
6. Domestic: handling various domestic procedures, contacting hotel selection, long-term customer negotiation Negotiation
7. Planning department: travel route planning, product promotion planning
8. Tour guide department: recruitment, training and management of tour guides
9. Ticketing department : All kinds of transportation tickets and tickets
10. Ground reception department: ground reception
11. Sales department: distribution
12. Ticketing department: ticket booking, Price negotiation
This should be more scientific, and some departments are unnecessary for travel agencies.
I work in management consulting and have taken on cases like this.
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