Excuse me, what exactly does the service center clerk recruited by Sofitel Ginza Hotel do? thank you

Service center generally refers to the switchboard, which is mainly responsible for answering and transferring all kinds of incoming calls, handling messages and wake-up calls. Need to be familiar with the operation of opera hotel management system, fluent in English, and be able to meet the needs of guests from all over the world. Many times, I will also receive complaints from guest rooms, which requires good thinking, language skills and certain psychological endurance. At the same time, we need to have agile adaptability and the ability to deal with emergencies. You need to master the product knowledge of the hotel in order to answer the questions of the guests at the first time.