Customer Service Interview Process of Guangfa Credit Card Center

1. Telephone reservation. Be sure to communicate with the company you want to interview by telephone before the interview, know the address of the company, which office you want to interview, who you need to talk to when you get to the company, and set the interview time.

2. Attend on time. Job seekers should come to the company for an interview in time according to the agreed time. If they are late because of temporary things or other things, job seekers need to call the interview company to explain the reasons. 3. Reception at the front desk. When a job seeker arrives at the company, he will explain his purpose at the front desk of the company. If the company has no front desk, he/she will go directly to the appointed office for an interview. 4. Fill in the form. Generally, the company will send a form to job seekers to fill out. At this time, job seekers must fill in carefully, and the content should be consistent with the resume. Some companies will also issue a set of multiple-choice questions to job seekers. The content of the topic is to let job seekers write some daily habits or career route planning. Through the test questions, we can see whether the ability and habits of job seekers meet the needs of the company. 5. Formal interview. At this time, the HR Commissioner of the company will have a simple communication with the job seeker, mainly to understand the job seeker's past work experience and simple personal situation, and feel that if the job seeker is competent for the job being interviewed, he can enter the next interview. 6. Interview with the department manager. If the HR Commissioner thinks you are not bad, he will let you meet with the department manager for work exchange. The department manager will have a preliminary understanding of your professional knowledge and personality. If you think you are not bad, write a high score at the back of your resume so that you can go to the HR Commissioner again. If the department manager does not recognize your ability, but the company is really difficult to recruit people, at this time, you will be asked to talk to the vice president and general manager again and let them make a decision. 7. Tell me about the treatment. After the approval of the department manager, you need to talk to the personnel manager about related treatment issues, such as salary, insurance, bonus, holiday benefits, etc. At this time, the personnel manager will usually ask you to state your expectations first. At this time, you should combine your previous work experience, say something acceptable to both sides and set a bottom line for yourself. Generally, the personnel manager will hold down the salary you mentioned, and job seekers should grasp the bottom line. If you set it too high, the company will not agree. If you set it too low, there will be no motivation. 8. The interview is over. After a series of talks, the salary has been settled and the tedious interview is finally over. At this time, job seekers should take the initiative to shake hands with the interviewer and ask about the inauguration time and the materials to be prepared. Companies that are very satisfied with job seekers will inform the interviewer of the time to go to work on the spot, while companies that are not sure about a certain aspect will tell the interviewer to go home and wait for the notice. 9. Wait for news. Many enterprises do not inform job seekers to go to work immediately after the interview, but inform job seekers to wait at home. At this time, job seekers should be fully psychologically prepared. The general company will reply to the interviewer within 2-3 working days after the interview. If the interviewer has not received a call from the employer after 2 weeks, it means that the interview has basically failed.