Personal year-end summary model essay of property company manager

Job summary is a summary of a job during this period, which shows the content of a job you did during this period and the bad things you did during this period. This summary can be clear at a glance, and it is also helpful for your future work. The following is a personal year-end summary model essay of the manager of a property company compiled by me, for your reference only, and you are welcome to read it.

Manager Fan's personal year-end summary of the property company was assigned by the company's leaders to be responsible for the overall work of the customer service department in recent days because of the transfer of the customer service manager. According to the focus of our company's customer service work and my years of experience in property customer service management, I now put the work done in 20xx, especially during this period, as well as the next work arrangements and ideas.

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system.

Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in one month in 20xx, with the collection rate of xx% and the collection amount of xxx yuan, excluding XX households who refused to pay the property fee because of unsuccessful compensation in the previous period, and make statistics and report the property fee, heating fee and compensation amount. Details are attached.

3. The domestic income is planned to be xx million yuan in 20xx, and the income at the end of X is xxx yuan, which is far from the plan. The major reasons for this are the following

First of all, this year, some income-generating projects have been prepared for property companies, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year;

Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan.

In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate X million yuan.

4. The charge for the second half of the year is divided into three parts.

First, pay off 265438+20xx households overdue for various reasons;

The second is to collect the property fee due at the end of 20xx. In view of the characteristics that apartments are mostly renters, telephone collection is the main method, supplemented by written form;

The third is to follow up the xx households whose claims have not been agreed in the previous period, especially the five households who have been negotiating in the future, and strive to properly solve this remaining problem before the end of xx. The collection rate of property fees should be above xx%, and the collection rate of heating fees should be above xxx%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3. We handled the claim that the faucet of No.807 washing machine was broken and leaked, which caused damage to the floor and wall. We communicated with the owner and relevant responsible units many times. In case of failure, we wrote to the responsible unit to reply within a time limit. Now we have written back to the owner to restore the floor at the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. Manage the problem of keeping dogs in the community.

First, the notice of "Strengthening the Management of Dog Raising in Residential Areas" was issued, and the report telephone number was publicized;

Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up;

Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, conduct the preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth delivery of the house on xx month and X day.

4. In the following year, carry out the overall handover of Area B, arrange the maintenance project after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems.

First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.

The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality;

The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency;

Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management

First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified;

The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards;

The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook.

After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage.

The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index.

Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

Personal year-end summary of the manager of the property management company Fan I am the manager of the property management company recruited by xx Group. Since I joined the company in the probation period of xx years and X months, I have carried out all kinds of management work of the property management company on the principle of seeking truth from facts, fairness and justice, so that the professional work of the property management company can be put into operation in a standardized, normal and orderly manner. According to the actual situation, coordinate the public relations between various departments and actively cooperate with real estate companies and sales departments to carry out various specific work. Specific matters are as follows:

First, the main achievements made during the trial period

A, through two months of adjustment and standardization, the internal management system of xx property management company was successfully established, and the management system and regulations of the property management company were specifically implemented in each post, each time period and each responsible person. Strengthen labor discipline, correct work attitude and improve labor efficiency.

Carry out professional knowledge training of staff property management, and enhance staff's awareness of property management services. It is emphasized that the core of property management is to give priority to service and reflect management value on the basis of service, so as to achieve the goal of simultaneous growth of social and economic benefits.

C, open source and reduce expenditure, put the company's interests first, consider the company's long-term interests, save expenses, open up new business ideas, treat every inch of our land as money, make the best use of it, make the best use of people, open up financial channels and create every profit for the property management company.

Unite colleagues, affable and approachable. Handle all kinds of daily affairs flexibly, coordinate the public relations of various departments, and actively cooperate with real estate companies, sales departments and group business departments. Listen to opinions with an open mind, rectify the shortcomings in the work in time and improve management.

E, strengthen the management area control, decoration control, personnel access management, and supervise the second decoration violations. Regional internal facilities and equipment management, etc. The management of Binjiang Avenue is also improving day by day, and the cleanliness has been highly praised by leaders at all levels in several large-scale inspection activities. And keep good in daily work. Green belts are neatly trimmed and gaps are basically filled. Fully display the good image of our Yindu * Binjiang New Town, and lay a solid foundation for the company's housing sales.

F, good at communication, take the initiative to communicate, establish a good relationship with the owners and customers, actively handle the complaints of the owners, think about what the owners think and worry about the difficulties of the owners, and win the unanimous praise of the majority of owners.

G. Work hard, work hard, go to work on time, sacrifice your rest time, be diligent in attendance and guidance, and always pay attention to the work of employees, reflecting the importance of humanized management in enterprises.

Second, the shortcomings in the work and solutions

A, impatient and too principled. Solution: Correct.

B, personal ideas are sometimes not perfect. Solution: weigh the pros and cons in an all-round way and think twice before you act.

C, sometimes the attitude is not serious enough, leading employees to follow suit. Solution: correct attitude, serious discipline, set an example and take the lead.

D, individual time, due to the complicated affairs, the tasks assigned by the leaders were not completed in time. Solution: Complete all tasks assigned by leaders in time.

Third, the next work plan

A, strive to make Yindu Property Management Company embark on the road of formal management.

B, carry forward the corporate culture of Yindu and build a brand of property management.

C, further improve the internal management system, improve the quality of employees, and show the good image of the enterprise.

D, strive to complete the work and non-work tasks assigned by superiors. As long as it is in line with the interests of the company, I will do my best to maintain it.

E, broaden the thinking, rational management, and strive for benefits.

Four. Opinions and suggestions on the work of departments and companies

A. appointing talents and adjusting management mechanism.

B, seeking truth from facts, fairness and justice.

C, combined with reality, humanized management.

It has been a year since the personal year-end summary of Fan Wensan, the manager of the property company. Looking back on one year's work, our company has made great achievements. As the general manager of the property management company, while managing our property work, I also strengthened my guidance in all aspects. There are many places in our property management, and the managers are very mixed, so our tasks and responsibilities are also very important. This also shows the importance of being the general manager of the property. My duty is to lead all our staff to strengthen the management of our community and try to make people have no complaints. The following is my specific summary:

1, accurately and quickly prepare, print, copy, submit, distribute, sort out and file all kinds of documents.

2. Coordinate the management office to establish a service quality system, including statistical summary of the number and handling rate of complaints from the owners, the odd number and timely rate of maintenance, the intact rate of equipment and facilities, the compliance rate of environmental sanitation, and the collection rate of expenses.

3. Focus on filing xx40-49 new building owner information. Responsible for the collection, sorting and storage of housing files, engineering drawings and equipment account data of the three project owners.

4. Establish xx Hua Ting residential property management software information base, including the input and maintenance of owner information, and the tracking of problems found during trial operation (contact Chen Xiaohong engineer of KONE Property Software Company for technical support, so as to solve and make records).

5. Do a good job of forwarding and recycling the preliminary property management service agreement signed by the owner to the marketing department, and have a clear number when handing over, and sign for confirmation.

6. Organization of various meetings of the property management company, recording, sorting and distributing of "Meeting Minutes", and recording, sorting, distributing and rectifying the monthly comprehensive inspection of properties in each residential area.

7. On xx day every month, prompt and summarize the work plans of the managers and directors of each management office; Collect the work summary of the managers and directors of each management office on X day every month; After the relevant plans and summaries are submitted to Director X for review, they shall be copied to the Director's Office, the General Manager's Office and the Administration and Personnel Department in time.

8, daily cooperation with various departments to do a good job of "contact list", "material requisition" and other daily documents, and make records, timely tracking and reporting work progress.

9, timely communication and coordination with the administrative personnel department, cooperate with the property director and management office to handle business and fill in the "car list" work procedures.

10, check the daily documents posted on the information column of each building and affix the seal of "effective date" before posting them, and make a record of posting information files of residential buildings.

1 1, do a good job of polite reception for visiting guests, such as conveying, recording, guiding, introducing and making tea.

12. Cooperate with the company to publicize corporate culture and organize activities, such as "New Century Garden Concert" in August, "XX Hua Ting Decoration Knowledge Lecture" in September, "Mid-Autumn Festival Potted Vegetables Banquet" in September, 10 "Staff Moon Chasing Meeting" and "XX National Day Waterfront House Experience Tour".

These two months, I deeply realized why Guangdong's property management has been far ahead in the country. That's because Guangdong's property management not only manages the owners from the perspective of "management", but really treats the owners with "service" as the premise and focus, and allows the owners to enjoy better and more valuable property management services with a standard, standardized and unified management model, which is in xx.

Personal year-end summary of the manager of the property company Since Fan was transferred to the property management office as the manager of the property department this year, he has worked hard to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled his duties, and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. 20PC annual service fee has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I am quite sure of copywriting management. I have mainly done the following two things: first, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, 20PC has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:

(1) actively coordinate with the company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.