Basic characteristics of computer maintenance industry

Basic characteristics of computer maintenance industry

Introduction: Do you all know the basic characteristics of computer maintenance industry? Let's learn with me!

At present, China's computer maintenance enterprises are generally divided into three types

After-sales service departments of manufacturers

The first type is the maintenance after-sales service department set up by manufacturers or national agents themselves, which provides maintenance for their own products, not that their products are not picked up or rarely picked up, which is usually set up by large manufacturers and large national agents. The characteristic is that the maintenance personnel are more proficient in their own jobs, but they are usually not knowledgeable all-round talents. The product information and spare parts at the maintenance point are very complete. During the warranty period, the products account for most of the workload. Because most maintenance personnel are mainly paid, there are few dark phenomena.

one of the problems with this kind of repair shop is that it is usually located in a very remote industrial zone, and it can be repaired through the purchase and distribution channels, but it will take a long time; Second, the maintenance cost of products that exceed the warranty period and are not covered by the warranty, such as burning and hard damage, is more expensive. This is because many manufacturers' external maintenance centers don't really repair, so they can only be called spare parts replacement centers. The main task is to replace the defective parts and return them to the real board manufacturers for maintenance. He doesn't have maintenance equipment or chip-level maintenance engineers, so the warranty is good. As long as he spends money to repair them, it will be very expensive. A Explosicum capacitor dares to charge thousands for a new motherboard. After-sales departments such as board cards must have professional equipment to complete localized maintenance.

authorized professional maintenance center

the second type is a large specialized maintenance enterprise, which is usually a special maintenance center signed by one or some manufacturers at the same time. These manufacturers do not set up their own after-sales service departments, but entrust them to professional enterprises, such as the blue express service channel for IBM notebooks. This kind of maintenance enterprise has many characteristics similar to the first kind, which is more formal. In addition to being a factory maintenance point, it also receives other products. The technology is relatively reliable, the product information and spare parts are complete, and the shortcomings are the same as those of the first kind. As long as it costs money to repair, it is more expensive. One of my Apple ibook notebooks broke down and was sent to a special maintenance center. At the same time, they also repaired notebooks such as HP and Compaq. The maintenance staff told me that this needs to be replaced with a motherboard. If it is not within the warranty period, it will cost nearly 7, yuan to replace a motherboard. But buying a second-hand ibook is less than half of 7 thousand! What's even more strange is that the maintenance personnel told me that the repairs are free, and if they don't repair, they will have to pay the inspection fee in 85 yuan. This is because these enterprises don't charge customers for their products during the warranty period, but they have to collect money from the contracted manufacturers. If the customers don't repair, they can't charge them from the manufacturers.

personal maintenance merchants

the third type is a large number of private maintenance enterprises scattered in various parts of the computer city, where the essence and dross coexist. This kind of enterprises are usually in the factory or special maintenance for a long time and high technology. Senior maintenance engineers, in order to make more money, started their own businesses, so it is fair to say that although large maintenance shops are very professional, the maintenance masters with the most exquisite technology and the highest level are often in private maintenance points. At the same time, private repair shops mainly rely on water repair goods and over-insured and out-of-warranty products, which have the lowest operating cost, the most flexible operation mode (unless they are black-hearted repair shops, they will never change the motherboard for a capacitor) and the cheapest maintenance price, sometimes much lower than the first two types, which is why private repair shops are in full swing. The technology and quality of personal maintenance points are mixed

However, because private maintenance points are all for making money, and what they earn is the money of end users with poor professional foundation (relatively speaking, the main profits of the second type of enterprises come from contracted manufacturers, and manufacturers are very knowledgeable; As for the first type of enterprises, there is almost no profit demand), so all kinds of irregularities and ugly phenomena will also be seen. Of course, this is not to say that the first two types of enterprises have no problems in this respect, but there are few opportunities. ;