What does China Mobile mean by incoming and outgoing calls? thank you

Incoming is someone calling you, outgoing is someone calling you with his card.

Based on the rapid development of Tencent WeChat, WeChat customer service, as a brand-new customer service method, has appeared in the customer service market. Relying on the exquisite technical conditions of WeChat, WeChat customer service integrates all functions of text customer service, video customer service and voice customer service, and has unparalleled advantages, so it is highly praised by the market.

Extended data

Recruitment of incoming and outgoing calls requires:

Mainly to answer calls for business description and after-sales service. The main business is telemarketing, investigation and return visit. Generally speaking, outbound calls need stronger psychological quality, weaker flexibility and higher wage fluctuation.

Explanation: Outbound calls are the dominant position of agents and guide customers. So many customers with questions are thinking and answering the agent's thoughts, but the coercion and interference of external calls will make many people feel disgusted. Grab the seat. Wait a minute. This requires good psychological ability, and the pressure is basically proportional to the salary, so the salary is relatively large.

Call requirements are weak in psychological quality, strong in adaptability and low in salary.

Explanation: The call is from the customer, so many questions will be unexpected. This requires better flexibility and business ability.

At the same time, most customers who call are interested in communication between the two parties, such as consulting or soliciting opinions. Therefore, the quality of the heart is relatively low, but the required service skills are relatively high.

References:

Baidu encyclopedia-customer service